Complaint #3390 Dafabet Casino

Withdrawal marked successful but not received or refunded

By Vijay k.

2 days ago

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

Thank you.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹99950

Discussion

88 hours left for Dafabet Casino to respond.

vijaykumar0877

• India

7 hours ago

Dear Dafabet Team,

Please find attached my updated bank statement for the requested period, 02/10/2026 to 24/10/26 for transaction id 531160567.

Kindly review the statement and provide an update on my pending withdrawal.

Thank you.

Dafabet Casino

• Representative

7 hours ago

Dear Valued Customer,

Following a review of your bank statement, our payments team requires an updated copy. Kindly provide the latest statement to proceed with your withdrawal.

We require your bank statement in PDF format to check your withdrawal under transaction ID 531160567.
The statement should cover the period from 02/10/2026 to today, must not be password protected, and should clearly display your full name, account number, IFSC Code and all transaction details for it to be deemed valid.
Once received, we will review the withdrawal and update you accordingly.

Regards,
Dafabet

vijaykumar0877

• India

2 days ago

Dear @AskGamblers Team and @Dafabet Casino,

I would like to provide an update regarding my unresolved withdrawal complaint of ₹99,950.

My withdrawal was marked as successful on Dafabet, but the amount was never credited to my Airtel Payments Bank account. I have been trying to resolve this issue through my complaint, and Dafabet's team has contacted me on WhatsApp regarding this transaction.

During the WhatsApp conversation, I was informed that my withdrawal was on hold due to "third-party payments." I was also told that some previous withdrawals marked as successful had later been rejected and returned to my Dafabet wallet.
However, I was then asked to deposit an additional ₹10,000 into my Dafabet account to retrieve or resolve the pending withdrawal transaction. I have not made this additional deposit because I do not understand why I should have to deposit more money to recover a withdrawal that was already marked as successful but never reached my bank account.

The WhatsApp representative also requested my bank statement and identity verification documents, which I provided during the conversation. I am now concerned about the additional deposit requirement and would like this matter to be reviewed independently.

I respectfully request that:
1. Dafabet Casino provide an official written explanation for why an additional ₹10,000 deposit is required to resolve my ₹99,950 withdrawal.
2. Dafabet provide the actual transaction status and any available payment reference or proof of transfer, rejection, or return of funds.
3. AskGamblers Team review this new development and help clarify whether the additional deposit requirement is legitimate.
4. Dafabet resolve my original ₹99,950 withdrawal issue without requiring an unexplained additional payment.
I am willing to cooperate with legitimate verification procedures, but I do not want to make another deposit without a clear, independently verifiable explanation.
I request both AskGamblers and Dafabet Casino to respond directly to this complaint and help resolve my original withdrawal issue.
Thank you.

Dafabet Casino Complaint Stats

Resolved 1505 / 1579

Avg. Amount $1,159

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 899 out of 940 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Complaint Status

88h left

₹99,950

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I am writing to report that my deposit of ₹2,999.01 was successfully debited from my bank account on 09 October 2026, but the amount has not been credited to my Dafabet account.

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Thank you.

Best regards,

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