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Withdrawal issue still being investigated


I am filing a complaint regarding a pending withdrawal of INR 23,000 from Dafabet.

The withdrawal was marked as successfully processed by the company on 25/05/2026 at 03:10:43 IST. However, the amount has not been credited to my bank account even after several days.

I have contacted the company's customer support multiple times. Initially, a UTR number was provided, but later the support team stated that the UTR was not available and that the matter was under investigation. Despite repeated follow-ups, I have only received generic responses stating that the payment team is reviewing the issue and that I will be updated by email.

I have also checked with my bank and reviewed my bank statements for the relevant period, but no credit corresponding to the withdrawal has been received.

I request the company to:

1. Provide the valid UTR/reference number for the transaction.
2. Confirm the exact status of the withdrawal.
3. Credit the withdrawn amount of INR 23,000 to my bank account immediately, or return the amount to my gaming account if the transaction has failed.
4. Provide a definite timeline for resolution.

I have preserved screenshots of chats, emails, withdrawal records, and bank statements as supporting evidence.

Amount involved: INR 23,000
Withdrawal Date: 25/05/2026
Status shown by company: Successfully Processed
Issue: Amount not received in bank account despite successful processing status.
Disputed Casino Dafabet Casino
Amount ₹23000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1

Dear AskGamblers Team,


Thank you for your assistance and for following up on my complaint. I appreciate the efforts of the AskGamblers team in helping to resolve this matter and facilitating communication with Dafabet.


I would also like to acknowledge Dafabet for reviewing the case and confirming that the withdrawal transaction has been refunded back to my gaming account.


I have verified that the funds have been credited back to my account. Therefore, I consider this complaint resolved.


Thank you once again to both AskGamblers and Dafabet for your support and assistance throughout the process.


Kind regards,

< full name removed >

User name

Dear @Harsha6534,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please be informed that, as confirmed by the Payment Service Provider (PSP), the payment has been successfully refunded. The funds have been credited back to your gaming account under Internal ID: 515390018.

Should you have any further questions, please do not hesitate to contact Customer Support.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068