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Withdrawal is disabled


3 months ago

Dafabet has disabled withdrawal in my account. As a result, I am not able to place withdrawal requests. As soon as I try to place the requests, it shows a code 310 error.

I emailed them, the Dafabet team, multiple times, but they sent me the same irrelevant email to every email.

So I have lost hope in their email support team. I have only hope in you to get this resolved.

Total disputed amount is 102137 inr

I request you to please intervene here and tell the Dafabet team to send me a guided email, that what I need to do in order to enable the withdrawal section of my account.

If they want me to do re-account verification, I am happy to do that; all I need is to get withdrawal enabled so that I can withdraw my funds.

Hoping for justice here.

Disputed Casino Dafabet Casino
Amount ₹102137.76

Discussion

User name

Dear @Katiyar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello,

Thank you for your patience.

We are pleased to inform you that your documents have been verified. Kindly proceed to submit a new withdrawal request at your earliest convenience.

Thanks,
Dafabet
User name loyalty-level-1
askgamblers team , I told you to help me and mediate, but i guess your team is also sleeping like dafabet team is sleeping.

From 3 days i have got no response from neither askgamblers team and dafabet team.

@dafabet team, This is my last and final warning, resovle my issue, because my account is fully verfied so enable withdrawal function in my account. You have not rights to hold my money like this.

If you dont resolve this, I will have to post about this fraud in social media and i will file official complaint on alternate dispute resolver from your license authority.
User name loyalty-level-1
I am officially alerting the AskGamblers mediator and dafabet team to an internal communication failure between the operator's departments that is locking my funds.

The front-end website system has officially validated my high-level verification selfie and updated my profile status to "Fully Verified." However, the internal email logs from the backend "CMSG Audit" group indicate that the review desk mistakenly replied "no valid docs received" to the trading desk.

The two verification channels are completely out of sync. I am attaching a screenshot of my approved profile validation page to this message. I request the AskGamblers mediator to instruct the operator's representative to forward this proof directly to the compliance audit desk so the manual "Hold WD" block can be removed from my balance.

Screenshot attached below are from the email attachment which i received from dafabet documents team.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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57h left
$1,068