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Withdrawal getting diclined


6 months ago

Dear Dafabet Support Team,

I am writing to lodge a formal complaint regarding the non-processing of my withdrawal request. My username is < sent to the casino >, and my date of birth is < removed > . My withdrawal request with transaction ID 500362379, amounting to 403,000 INR, was submitted along with all required documents (ID and selfie) approximately 10 days ago. Despite this, my withdrawal continues to be declined without any valid explanation.

I request your immediate intervention to resolve this matter and process my withdrawal at the earliest. I have complied fully with my obligations, and I hope you will address this delay swiftly.

Sincerely,

Disputed Casino Dafabet Casino
Amount ₹403000

Discussion

User name

Dear @pooja199,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued customer,

We can confirm that your documents have been successfully verified. You're welcome to perform a new transaction.
We appreciate your patience and collaboration.

Thanks,
Dafabet
User name
Dear customer,

Please note that we are still working on your inquiry. We apologize for any inconvenience or delays you are experiencing.

Thanks,
Dafabet
User name loyalty-level-1
I am looking for my withdraw to get approved ,

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068