Withdrawal Error Code 310 Unable to Submit Withdrawal Request Despite Verified Account
1 month ago
Hello AskGamblers,
I am having a withdrawal issue with my Dafabet account.
My account is fully verified, and all my documents have been approved. However, whenever I try to make a withdrawal, I get this error:
"Sorry, there was an error with your withdrawal. (Code: 310)."
Because of this, I am unable to submit my withdrawal request.
I have contacted Dafabet Live Chat many times, but I only receive generic replies, and my issue has not been resolved.
I have attached screenshots showing my verified account and the Withdrawal Error Code 310.
Please help me investigate this issue and ask Dafabet to fix it so I can withdraw my funds.
Also, for privacy reasons, please hide or remove my Dafabet User ID from the public complaint page if it is visible.
Thank you.
I am having a withdrawal issue with my Dafabet account.
My account is fully verified, and all my documents have been approved. However, whenever I try to make a withdrawal, I get this error:
"Sorry, there was an error with your withdrawal. (Code: 310)."
Because of this, I am unable to submit my withdrawal request.
I have contacted Dafabet Live Chat many times, but I only receive generic replies, and my issue has not been resolved.
I have attached screenshots showing my verified account and the Withdrawal Error Code 310.
Please help me investigate this issue and ask Dafabet to fix it so I can withdraw my funds.
Also, for privacy reasons, please hide or remove my Dafabet User ID from the public complaint page if it is visible.
Thank you.
16 hours ago
I do not accept the allegation that I hold multiple duplicate accounts.
What concerns me is that this allegation and the confiscation of INR 28,690.76 were only communicated after I raised my complaint with AskGamblers, approximately four months after the gameplay. If a duplicate-account issue had been identified earlier, why was I not informed at that time?
Please provide:
- The specific account(s) you claim are linked to me.
- The evidence supporting this allegation.
- The date when the alleged violation was first identified.
- A detailed explanation of the INR 28,690.76 confiscation.
I also want to understand how multiple accounts could have been registered in the first place. If Dafabet's system identifies and prevents duplicate accounts, how was the alleged duplicate account allowed to be created and used? If your system did not detect it at registration, why am I being held responsible for the issue only after four months?
I deposited at least INR 40,000 of my own funds. If Dafabet is refusing to honour the winnings, I request that my original deposit be returned at a minimum.
Please also consider that my betting limits had been restricted by Dafabet, I was required to wager funds before withdrawal, and I was unable to transfer funds from Dafasports to the Casino section.
I am willing to complete the requested KYC verification and provide all required documents. However, I respectfully request a clear explanation and supporting evidence for the duplicate-account allegation rather than a general reference to Clause 9.1.
I look forward to a transparent and fair resolution.
What concerns me is that this allegation and the confiscation of INR 28,690.76 were only communicated after I raised my complaint with AskGamblers, approximately four months after the gameplay. If a duplicate-account issue had been identified earlier, why was I not informed at that time?
Please provide:
- The specific account(s) you claim are linked to me.
- The evidence supporting this allegation.
- The date when the alleged violation was first identified.
- A detailed explanation of the INR 28,690.76 confiscation.
I also want to understand how multiple accounts could have been registered in the first place. If Dafabet's system identifies and prevents duplicate accounts, how was the alleged duplicate account allowed to be created and used? If your system did not detect it at registration, why am I being held responsible for the issue only after four months?
I deposited at least INR 40,000 of my own funds. If Dafabet is refusing to honour the winnings, I request that my original deposit be returned at a minimum.
Please also consider that my betting limits had been restricted by Dafabet, I was required to wager funds before withdrawal, and I was unable to transfer funds from Dafasports to the Casino section.
I am willing to complete the requested KYC verification and provide all required documents. However, I respectfully request a clear explanation and supporting evidence for the duplicate-account allegation rather than a general reference to Clause 9.1.
I look forward to a transparent and fair resolution.
Dafabet Casino
19 hours ago
• Representative
Dear Customer,
Please note that the recent adjustment of INR 28,690.76 made to your account was due to the confiscation of your winnings. This action was taken following an investigation which revealed that you hold multiple duplicate accounts, which constitutes a breach of our Terms and Conditions under Prohibited Practices.
For more details, please refer to Clause 9.1 of our Terms and Conditions: https://www.dafabet.com/in/terms-of-use
Regarding the requested documents, please ensure that the document you upload matches the photo of you holding the same document. For example, if you upload a PAN Card, the photo of you holding the PAN Card must also be provided. Similarly, if you upload an Aadhaar Card, the photo of you holding the Aadhaar Card must correspond to the same document.
Hence we require these documents to complete our standard account verification procedure, kindly upload them via “My Account - Document” page.
1. A photo of you holding your ID (front copy) next to your face (PAN ID, Aadhaar card, Passport or Driver's license ).
2. A photo of you holding your ID (front & back) next to your face.
3. Proof of address such as Bank Statement or Billing Statements such as bank account/s or mortgage statements, utility or land-line phone bills. Student residency papers, credit card bills/insurance papers and council tax papers are also acceptable. All such proof of address credentials must be current, i.e. documents issued within the last 3 months.
Please ensure that the submitted documents are clear and that all details are fully visible and readable when zoomed.
We appreciate your understanding in this matter.
Regards,
Dafabet
Please note that the recent adjustment of INR 28,690.76 made to your account was due to the confiscation of your winnings. This action was taken following an investigation which revealed that you hold multiple duplicate accounts, which constitutes a breach of our Terms and Conditions under Prohibited Practices.
For more details, please refer to Clause 9.1 of our Terms and Conditions: https://www.dafabet.com/in/terms-of-use
Regarding the requested documents, please ensure that the document you upload matches the photo of you holding the same document. For example, if you upload a PAN Card, the photo of you holding the PAN Card must also be provided. Similarly, if you upload an Aadhaar Card, the photo of you holding the Aadhaar Card must correspond to the same document.
Hence we require these documents to complete our standard account verification procedure, kindly upload them via “My Account - Document” page.
1. A photo of you holding your ID (front copy) next to your face (PAN ID, Aadhaar card, Passport or Driver's license ).
2. A photo of you holding your ID (front & back) next to your face.
3. Proof of address such as Bank Statement or Billing Statements such as bank account/s or mortgage statements, utility or land-line phone bills. Student residency papers, credit card bills/insurance papers and council tax papers are also acceptable. All such proof of address credentials must be current, i.e. documents issued within the last 3 months.
Please ensure that the submitted documents are clear and that all details are fully visible and readable when zoomed.
We appreciate your understanding in this matter.
Regards,
Dafabet
1 day ago
I want to the clear explanation for this adjustment
How can u do this big amount adjustment from my account
How can u do this big amount adjustment from my account
1 day ago
I had balance of 43000 inr now it's just 13606 inr
What happened to my remaining balance
What happened to my remaining balance
Dafabet Casino Complaint Stats
Resolved
1452 / 1517
Avg. Amount
$1,121
Avg. Complaint Duration
9 days
Avg. Response Time
2 days
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