Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal Error Code 310 Unable to Submit Withdrawal Request Despite Verified Account


2 months ago
Hello AskGamblers,

I am having a withdrawal issue with my Dafabet account.

My account is fully verified, and all my documents have been approved. However, whenever I try to make a withdrawal, I get this error:

"Sorry, there was an error with your withdrawal. (Code: 310)."

Because of this, I am unable to submit my withdrawal request.

I have contacted Dafabet Live Chat many times, but I only receive generic replies, and my issue has not been resolved.

I have attached screenshots showing my verified account and the Withdrawal Error Code 310.

Please help me investigate this issue and ask Dafabet to fix it so I can withdraw my funds.

Also, for privacy reasons, please hide or remove my Dafabet User ID from the public complaint page if it is visible.

Thank you.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1
Dear AskGamblers Complaint Team,

Thank you for the update.

I would like to point out that Dafabet's response does not contain any actual evidence or explanation regarding the alleged breach. They have only stated that they are "working on providing" proof of an accusation against me.

They have still not identified:

- The specific term or condition I allegedly breached;
- The exact action or transaction that supposedly constituted the breach; or
- Any evidence supporting their accusation.

I am concerned that they are now being given additional time to formulate an accusation rather than presenting evidence of a breach that was already identified and documented at the time they took action against my account.

If Dafabet has genuine evidence of a violation, I respectfully request that they provide the relevant Terms of Use, the specific facts they rely upon, and the supporting evidence to the Complaint Team.

Until then, their accusation remains unsubstantiated.

I am willing to cooperate fully and respond to any specific allegation or evidence Dafabet provides.

Regards,
Lohith
User name
Dear AskGamblers Complaint Team,

We are working on providing a detailed proof of the accusation against the player for breaching our terms of use. Apologies for the delay. This will be handled as soon as possible.

Thanks
Dafabet
User name

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
60h left
$1,068