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Withdrawal disabled urgent assistance required


6 months ago
My withdrawal option has been disabled on my account. I have been contacting the support team via calls and emails for the past 10 days, but the issue is still not resolved and I have only been asked to wait.

This delay is very concerning. I request you to please review my account and enable withdrawals at the earliest.

Kindly treat this as urgent and provide a resolution as soon as possible.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear AskGamblers Team and Dafabet Team,

I would like to confirm that my account has now been verified and I have successfully received my withdrawals.

Therefore, I consider this issue resolved and request that this complaint be closed.

Thank you to AskGamblers for your assistance and support throughout this process.

Kind regards.
User name
Dear valued customer,

We can confirm that your withdrawals have been completed.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-1
Dear Dafabet Team,

Thank you for your response.

However, I must express my serious concern that this issue has now been ongoing for nearly a month. Despite multiple follow-ups and full cooperation from my side, including submission of all requested documents, there has been no meaningful progress or resolution.

I am still receiving the same generic responses stating that my case is under review, without any clear explanation or timeline. This is extremely frustrating, as my withdrawal remains pending and my funds are still inaccessible.

I kindly request you to urgently complete the verification process and process my withdrawal without any further delay. If there are any specific issues, I request you to clearly communicate them instead of asking me to wait repeatedly.

I also request AskGamblers to please intervene and assist in resolving this matter, as this delay has now exceeded all reasonable timeframes.

Looking forward to a prompt and final resolution.

Thank you.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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