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Withdrawal Disabled unable to Withdraw total amount in account 195960


6 months ago

Dear Sir/Madam,

I am writing to formally raise a complaint regarding an issue I am facing with my account on your platform.

Whenever I attempt to withdraw my funds, I receive a message stating that my withdrawal is disabled. This issue has been occurring repeatedly, and I am currently unable to access my funds.

I kindly request you to investigate this matter at the earliest and resolve the issue as soon as possible. If any verification or additional information is required from my side, please let me know, and I will provide it promptly.

I look forward to your quick response and resolution.

Thank you.



Disputed Casino Dafabet Casino
Amount ₹195960

Discussion

User name

Dear @Seema288,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your withdrawal function has been enabled.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-1
Username: Klm67
Date of Birth: 10/07/1993
Dear Dafabet Support Team,
This situation has now crossed all limits of patience and has become completely unacceptable.
I have deposited into my account twice via cryptocurrency — ₹115,999.38 and ₹53,999.83. I have already submitted full proof of these transactions, including screenshots. Despite this, my withdrawal option remains completely disabled, and every attempt shows “Withdrawal Disabled” (Error 310).
It has now been over one month, and this issue is still not resolved. This level of delay is beyond unreasonable.
You have repeatedly claimed that I requested a chargeback, which is the reason for disabling my withdrawal. This explanation makes absolutely no sense. Chargebacks are not even possible with cryptocurrency transactions. This clearly shows either a serious error on your end or a false justification to hold my funds.
Let me be very clear — you have no right to hold my money without valid reason. I have complied with everything and played fairly. There is no justification for this restriction.
I urgently need access to my funds due to a medical emergency. Your continued delay is causing serious inconvenience and distress.
If this issue is not resolved immediately and my withdrawal option is not enabled without further delay, I will be forced to escalate this matter to relevant authorities and public complaint platforms.
Fix this issue NOW and enable my withdrawal immediately.
I expect a proper resolution, not another repetitive excuse.
Sincerely,
Klm67
User name loyalty-level-1
I am getting same response from you from more than 1 months I need funds urgently for medical emergency, I am begging you please fix this error 310 issue please
It's simple issue why is this taking so much time ..
I deposited all fund via Cryptocurrency

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (279)

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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