Mark all as read

Settings

Notifications
Casino Complaints

Withdrawal Delayed Unable to Upload Documents


6 months ago
I am facing an issue with Dafabet regarding my withdrawal and account verification.

My withdrawal has been pending since 15 March 2026. Dafabet requested me to upload verification documents, and I am fully ready with all required documents.

However, when I try to upload the documents on their website, I receive error code DU03 at the final submission stage. The documents are successfully selected, but the system does not allow me to submit them.

I have already tried all basic troubleshooting steps:
- Different browsers and devices
- Clearing cache and cookies
- Renaming and resizing files

Despite this, the issue persists.

This clearly shows that the problem is on Dafabet’s side. Due to this technical error, I am unable to complete verification, and my withdrawal is being delayed unfairly.

I have contacted live chat support multiple times, but they keep providing generic troubleshooting steps instead of resolving the issue or offering an alternative way to submit documents.

I have also sent all my documents via email, but no proper resolution has been provided yet.

I request AskGamblers team to kindly intervene and help resolve this issue. Dafabet should either:
1. Fix the DU03 error immediately, OR
2. Accept my documents via email and complete verification manually

I have full proof including screenshots of the error, chat history, and transaction details.

I request a fair and urgent resolution.
Disputed Casino Dafabet Casino
Amount ₹182354

Discussion

User name

Dear @655Pink6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Kindly note that your documents have been successfully approved in relation to your withdrawal request.

You may now proceed to submit a new withdrawal request.

Thank you for your patience and cooperation.

Thanks,
Dafabet.
User name
Dear Valued Customer,

We are still reviewing your case and appreciate your patience and understanding during this process. We will provide an update as soon as possible.

Thanks,
Dafabet
User name
Dear customer,

We are currently looking into your case and will follow up with you as soon as possible.

We appreciate your patience.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
53h left
$1,068