Complaint #2662 Dafabet Casino

Withdrawal Delayed Unable to Upload Documents

By 655Pink6

2 months ago

I am facing an issue with Dafabet regarding my withdrawal and account verification.

My withdrawal has been pending since 15 March 2026. Dafabet requested me to upload verification documents, and I am fully ready with all required documents.

However, when I try to upload the documents on their website, I receive error code DU03 at the final submission stage. The documents are successfully selected, but the system does not allow me to submit them.

I have already tried all basic troubleshooting steps:
- Different browsers and devices
- Clearing cache and cookies
- Renaming and resizing files

Despite this, the issue persists.

This clearly shows that the problem is on Dafabet’s side. Due to this technical error, I am unable to complete verification, and my withdrawal is being delayed unfairly.

I have contacted live chat support multiple times, but they keep providing generic troubleshooting steps instead of resolving the issue or offering an alternative way to submit documents.

I have also sent all my documents via email, but no proper resolution has been provided yet.

I request AskGamblers team to kindly intervene and help resolve this issue. Dafabet should either:
1. Fix the DU03 error immediately, OR
2. Accept my documents via email and complete verification manually

I have full proof including screenshots of the error, chat history, and transaction details.

I request a fair and urgent resolution.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹182354

Discussion

AskGamblers

• Support Team

1 month ago

Dear @655Pink6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Kindly note that your documents have been successfully approved in relation to your withdrawal request.

You may now proceed to submit a new withdrawal request.

Thank you for your patience and cooperation.

Thanks,
Dafabet.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

We are still reviewing your case and appreciate your patience and understanding during this process. We will provide an update as soon as possible.

Thanks,
Dafabet

Dafabet Casino

• Representative

1 month ago

Dear customer,

We are currently looking into your case and will follow up with you as soon as possible.

We appreciate your patience.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1274 / 1339

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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