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Withdrawal delay and pending account verification


5 months ago

I am writing to formally raise a complaint regarding the ongoing issues with my account withdrawals and verification process.

I have been attempting to withdraw my funds, but my withdrawal requests continue to be declined.

Dafabet requested that I upload documents for verification, and I submitted all the required documents successfully. However, it has now been 7 days since submission, and my account is still not verified.

I have contacted your live chat support multiple times, but I keep receiving the same response stating that the verification process takes 24 to 72 hours. That timeframe has already passed, yet there has been no progress or proper update regarding my verification status.

Due to this delay, I am unable to withdraw my funds, which is causing significant inconvenience and frustration.

At present, I have approximately INR 1,00,000 in my wallet, and I am unable to withdraw my funds due to these unresolved issues.

I kindly request you to urgently look into this matter and:

1. Process my pending withdrawal requests without any further delay.

2. Complete the verification of my account as soon as possible.

3. Inform me immediately if there are any issues with my submitted documents or if any additional requirements are needed from my side.

I expect a prompt response and a quick resolution to this matter.

Disputed Casino Dafabet Casino
Amount ₹100000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Thank you so much my complaint is resolved
User name
Dear Valued Customer,

We can confirm that transaction (508957595) was already cancelled from your end. We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-1
Still my withdrawal is declining

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068