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Withdrawal declined issue


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By Nooooj
10 months ago

Hello Askgamblers and Dafabet teams,

My Dafabet casino username - < removed and sent to the casino >

My registered email address with dafabet casino - < removed and sent to the casino >

* Explaination of my current issue with Dafabet Casino Operator :

1. Since 16 October, 2025 all my withdrawal requests made have been declined by dafabet casino operators and the team members have not provided me with any information for declining my withdrawal requests.

2. My KYC account verification also remains pending under review by the Operator since more then last 2-3 weeks almost although i have uploaded and provided them with the requested documents already.

I have not received any help from the customer support at all therefore i have decided to file a complaint here.

As This kind of severe declines and delays are making me worry everyday about my funds which i have in my account with this operator. I hereby request both teams to help me with my concern on time.

I have attached all the communications and references about my issue with the dafabet casino operator for your convenience aswell.

Disputed Casino Dafabet Casino
Amount ₹932797

Discussion

User name

Dear @Nooooj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear customer,

Please be advised that our Customer Support team has reached out to you with clarifications regarding previously provided documents, as two different ID documents were uploaded. Kindly follow their instructions so that we can proceed with your case.

Your collaboration is highly appreciated.


Thanks,
Dafabet
User name loyalty-level-2
Dear Askgamblers ,

Since last 2 days - No response and no update at all from the Dafabet casino operator about my concern.

I request Askgamblers to please help as there has been no help received yet from the Dafabet casino team about my concern yet.
Its already been 6 days since my complaint is active on this platform.
User name loyalty-level-2
Hello Dafabet Casino Team,

As per your Email instructions, I have uploaded my Another government-issued ID (PAN ID card – front and back) along with a selfie holding the ID Card.

I request you to check my submitted documents and process my pending withdrawals which is still pending with you.
I am still waiting worried about my funds its now been 6 days since my complaint is active and i am still waiting here with no help to my concern.

Dear Askgamblers , please help as there has been no help received yet from the Dafabet casino team about my concern yet.

Dafabet Casino Complaint Stats

Resolved 1478 / 1551
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 915 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000