Complaint #3269 Dafabet Casino

Withdrawal concern and No response from responsible Support party

By MangaThirupathi

1 month ago

I am raising this complaint regarding my withdrawal request, which was submitted on September 4, 2026.

Shortly after submitting the withdrawal, I contacted the operator and explained that I was experiencing a medical emergency and urgently needed the funds. I specifically requested that my withdrawal be expedited due to the circumstances.

Unfortunately, instead of providing meaningful assistance, I was simply asked to wait until September 10, 2026.

Today, September 10, the situation has become even more frustrating. The operator appears to have enabled an automated response system, and every email I send is now receiving an automated reply rather than a response from an actual support representative.

I understand that withdrawals may have standard processing times. However, I had already made the operator aware of my medical emergency and was specifically told to wait until today. I am therefore requesting a proper update and resolution rather than being repeatedly directed to automated responses.

I am asking AskGamblers to please review this case and assist me in obtaining a clear response from the operator.

My requested resolution:

Immediate review of my withdrawal.
A clear explanation of the current status and reason for the delay.
Processing of my withdrawal as soon as possible.
A response from a real support representative rather than an automated email.

I hope the operator will take this complaint seriously and resolve the matter without any further unnecessary delay.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹10000

Discussion

AskGamblers

• Support Team

1 month ago

Dear @MangaThirupathi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear Customer,

The issue was resolved as your withdrawal for Transaction ID: 527917355 was credited back to your gaming account on 10 September 2026 at 19:22:15 IST and your withdrawal was enabled.

Our support also informed you of the same.

Regards,
Dafabet

Dafabet Casino

• Representative

1 month ago

Dear valued customer,

We were not able to locate your account or transaction. In order for us to proceed, kindly provide us with the transaction ID to the said withdrawal for further checking.

Thanks,
Dafabet

AskGamblers

• Support Team

1 month ago

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1507 / 1582

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
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Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
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Transaction mode: UPI
Date: 21 Oct 2026

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Withdrawal marked successful but not received or refunded

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

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Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 9 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 532726072

Thank you for your support.

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Withdrawal requests repeatedly declined

I currently have a balance of 430.80 USD that I am unable to withdraw.

I am stuck in an endless loop with their system and support team.

Every time I submit a withdrawal request or provide what they ask for, it gets rejected, and I am forced to start the entire process over again. They are completely blocking my payout without giving any clear reason.

I have fully cooperated, but they refuse to release my money.

I request AskGamblers' urgent intervention to break this cycle and compel Dafabet to pay out my winnings.

Username: Wualis

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I have attached screenshots and want dafabet to resolve my issue as soon as possible.

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Deposit not Receive 3000 Ticket 1466884

Dear Dafabet Support Team,

I am writing to report that my deposit of ₹2,999.01 was successfully debited from my bank account on 09 October 2026, but the amount has not been credited to my Dafabet account.

Please find the transaction details below:

Deposit Amount: ₹2,999.01

Transaction Date: 09 October 2026

Transaction Time: 12:38 AM

Transaction ID: T261009242254799127965422

UTR Number: 561600383675

Payment App: PhonePe

The payment status shows successful on PhonePe, and the amount has been deducted from my bank account. However, the deposit is still missing from my Dafabet account.

I have attached the payment receipt as proof of the transaction. Please investigate this issue, verify the payment using the UTR number, and credit the amount to my Dafabet account as soon as possible.

I look forward to your prompt response and resolution.

Thank you.

Best regards,

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Details of the transaction:

• Account Username: < username removed >

• Withdrawal Amount: 5,300 INR

• Transaction Date: 05/10/2026

• Processed Date: 05/10/2026

• Payout Method: Local Bank Transfer

• Transaction ID: 531165119

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I have reached out to Dafabet customer support multiple times and escalated the issue via email, but 1 keep receiving generic responses without being provided a valid Unique Transaction Reference (UTR) number or external bank clearance receipt that my bank needs to track the funds.

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I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

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I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

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