Withdrawal concern and No response from responsible Support party
I am raising this complaint regarding my withdrawal request, which was submitted on September 4, 2026.
Shortly after submitting the withdrawal, I contacted the operator and explained that I was experiencing a medical emergency and urgently needed the funds. I specifically requested that my withdrawal be expedited due to the circumstances.
Unfortunately, instead of providing meaningful assistance, I was simply asked to wait until September 10, 2026.
Today, September 10, the situation has become even more frustrating. The operator appears to have enabled an automated response system, and every email I send is now receiving an automated reply rather than a response from an actual support representative.
I understand that withdrawals may have standard processing times. However, I had already made the operator aware of my medical emergency and was specifically told to wait until today. I am therefore requesting a proper update and resolution rather than being repeatedly directed to automated responses.
I am asking AskGamblers to please review this case and assist me in obtaining a clear response from the operator.
My requested resolution:
- Immediate review of my withdrawal.
- A clear explanation of the current status and reason for the delay.
- Processing of my withdrawal as soon as possible.
- A response from a real support representative rather than an automated email.
I hope the operator will take this complaint seriously and resolve the matter without any further unnecessary delay.