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Withdrawal and verification delayed


5 months ago

Dear Sir/Madam,

I am writing to formally lodge a complaint against Dafabet Casino for failing to process my withdrawal despite completing all required verification procedures.

My account details are as follows:

Username: sushma452

Date of Birth: <removed>

I have already submitted all necessary documents, including identity verification and selfie verification, as requested by the platform. However, my withdrawal request is still pending without any valid explanation.

Withdrawal Details:

Amount: ₹838,095 INR

Transaction ID: 506383538

It has been an unreasonable delay, and I have not received any clear response or resolution from their support team. This situation is causing financial stress and raises serious concerns about the platform’s reliability and transparency.

I kindly request your intervention to investigate this matter and help ensure that my withdrawal is processed at the earliest.

Disputed Casino Dafabet Casino
Amount ₹838095

Discussion

User name

Dear @sushma87,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear customer,

Kindly be advised that your selected withdrawal method is Hash2Pay which include a 3% processing fee for crypto conversion and network costs. Please note that this is a standard charge for this type of transactions.

Thank you for your understanding.

Thanks,
Dafabet
User name loyalty-level-1
My withdraw I'd diclined , and now when I am going to place the withdraw they charging 3 percent fees only for me , I asked many of my friends they don't charge for any withdraw then why only me is charging 3 percent withdraw fees, i request from dafabet remove this 3 percent fees so I can proceed with my withdraw
User name

Dear @sushma87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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53h left
$1,068