Hello Team,
I had a withdrawal amount last week, which is showing as successful, but the amount was not received in my bank account.
Please find the transaction details below for your reference.
User name: < username removed >
Transaction Id: 439650449
Transaction Date: 09/05/2025 05:37:17 PM
Transaction Amount: 10000.00
It's been almost 4 days, but the amount has not been credited to my account. Their customer service is the worst. Every time, they keep saying we are working with a payment partner to resolve the issue.
Could you please prioritize the issue and resolve it as soon as possible?
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Dear @asv8055,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
We can confirm that your withdrawal has been completed and our customer support team will contact you with the transaction UTR number.
We still encourage you to contact our CS department about these issues.
Thanks,
Dafabet
We have located your account and we are already looking into your case.
We will get back to you the soonest.
Thanks,
Dafabet
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