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Withdrawal again and again declined


3 months ago

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

Disputed Casino Dafabet Casino
Amount ₹890

Discussion

User name

Dear @rekha1990,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear customer,

Thank you for your patience.

We would like to inform you that the issue has now been resolved.

Kindly check on your end and confirm whether everything is working as expected.

We still encourage you to contact our Customer Support department about these issues.

Regards,
Dafabet
User name loyalty-level-1
I had funds in my casino account and was playing normally. When my balance became almost zero, I was checking my notifications and accidentally clicked the "Claim Bonus" button. However, I did not receive any bonus amount. Instead, only a wagering requirement was applied to my account.
Since my balance was already almost zero, I assumed the wagering requirement would also become zero. I then made several new deposits and continued playing, but the wagering requirement never reduced. It has remained stuck at 123,628 for the last 20–25 days.
Even if I deposit multiple times and play large amounts, the wagering requirement does not decrease. In the last two days alone, I deposited ₹2,00,000 and played approximately ₹2,00,000, yet the wagering requirement is still showing 123,628.
This appears to be a serious technical issue or an unfair practice because players are unable to complete the wagering requirement and therefore cannot withdraw their funds, regardless of how much they deposit and play.
I respectfully request Dafabet to:
Cancel the incorrect wagering requirement applied to my account.
Investigate and fix this issue immediately.
Restore my account to normal so that I can deposit, play, and withdraw my funds without any unfair restrictions.
User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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