Complaint #1448 Dafabet Casino

Winning bet voided and withdrawal declined

By Kjaatinr11

1 year ago

Message on forum

Casino: Dafabet

Username: KJAATINR11

Date of Incident: 27 July 2025

Dear AskGamblers Team,

I am filing this complaint regarding a serious issue with Dafabet, where they have:

1. Voided a legitimately won bet of ₹3,72,000 without providing any justification, despite the outcome being marked as “WINNER” in the bet slip.

2. Declined my withdrawal request of ₹7,00,000, even though I have completed full KYC and complied with all terms.

3. Deducted nearly ₹4,30,000 from my balance after I made a fresh deposit, without any active betting or wagering.

📌 Details:

• Winning Bet (Voided):

• Bet ID: 2729303484

• Match: West Indies vs Australia

• Bet: Over 109.5 @ 1.89

• Stake: ₹3,72,000

• Result: “WINNER” but marked void without reason

• Declined Withdrawals:

• ₹7,00,000 (Transaction ID: 453456952)

• ₹3,78,134 (Transaction ID: 453458139)

• Deposits Made on 27 July 2025:

• ₹4,34,638.44 (Txn ID: 453451951)

• ₹3,63,481.06 (Txn ID: 453455107)

Both were marked “Successful”, yet balance dropped without reason.

📸 Attached Proof:

I am attaching screenshots of:

• Betslip (won but voided)

• Deposit records

• Withdrawal decline status

⸻

🙏 My Request:

1. Credit back the ₹3.72L winning amount of the voided bet

2. Explain the ₹4.3L balance deduction post-deposit

3. Process my pending withdrawal or provide proper justification

This has been deeply frustrating and appears to violate player fairness policies. I request AskGamblers to intervene and help resolve this issue.

Thank you in advance.

Regards,

KJAATINR11

(DOB: removed)

India

Disputed Casino Dafabet Casino

Reason Missing Funds

Amount ₹2248250

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Kjaatinr11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

We can confirm that the issue you raised was already addressed and resolved through our email communication with you. Should you require further clarification or encounter any related concerns, please don’t hesitate to reach out to us directly.

Thanks,
Dafabet.

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear @Kjaatinr11,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

90h left

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Unreasonable indefinite account audit

To the AskGamblers Complaints Team,

I am filing this formal complaint against Dafabet regarding a significant delay in my withdrawal and a lack of transparency concerning an ongoing account audit.

Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

I request that Dafabet complete the audit immediately and process my pending withdrawal without further delay.

I have attached screenshots of my account balance, the rejected transaction history, and my conversations with their support team as evidence.

Thank you for your assistance in mediating this matter.

Regards,

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40000 INR Deposit missing for 27 days

I am submitting this complaint regarding an unresolved deposit on my Dafabet account.

Username: TAIBAR677
Dafabet Transaction ID: 527446410
Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

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Hi

I am using dafabet acc from a long time
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I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

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Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
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Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

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I have fully cooperated with
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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