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Verifying process keep going and going


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By Ossi L.
3 years ago

Hello,

I made a withdrawal, 120 euros and then there came email saying I should verify my account. I sent them what they requested and pictures were clear. Selfie with ID and picture of ID. I sent them selfie with passport, selfie with driving license - both clear, and picture of them both. There Is an automatic reply saying thanks for sending and I'll ae contacted on 24 hours. When you Ask status from them they answer 24-48 or whenever they want. I just want to have this process done as I sent documents now for the third time. I don't know what can I do different with them, so that my account gets verified. If the emails and my pictures are needed, let me know. I ofc respect safety but this seems like this won't never end and my money would stay there forever.

Disputed Casino Dafabet Casino
Amount €120

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Account was verified and money Is on My Skrill now. Thanks For all.
User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Now they are writing same thing again. This Time i should rake selfie with arms and hands visible. How do you take selfie with those requirements as tour another Hand IS required to take picture??? 😂😂😂😂😂 (My Brother took full body picture of me with passport and driving license already and 4-5 selfies with passport and driving license and sent separate picture of driving license and passport Many Times).

"2. Send front and back copy of your valid ID and also a selfie image of yourself holding your ID next to your face (make sure your full hands, arms, and shoulder is showing on the image and make sure that it is photo captured and not mirrored.
3. Send your selfie image of yourself holding your passport ID next to your face (make sure your full hands, arms, and shoulder is showing on the image and make sure that it is photo captured and not mirrored."

Not mirrored - i have asked Them to point out More than twice that tell me The certain detail that you need me to FIX on My documents. How can this operator still Be ongoing?? Dafabet please reply. I have all The sent and received emails saved and The documents that i have sent you with them.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068