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Verified account but withdrawals pending since 14 October 2025


11 months ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding multiple pending withdrawals despite my account being fully verified and all documents approved.

Account Details:

Username: < sent to the casino >

Full Name: < removed >

Email: < sent to the casino >

Date of Birth: < removed >

Country: India

My KYC verification was completed and approved — the Dafabet system itself confirms “Your document(s) has been approved. We shall inform you if we need more information from you in the future.”

However, my withdrawal requests made on 14 October 2025 remain pending without any explanation or progress. Below are the details:

• 469387279 – ₹657 – DirePay – Pending

• 469387255 – ₹3,000 – GDPay – Pending

• 469387239 – ₹12,000 – Cozeni – Pending

• 469387223 – ₹30,000 – DirePay – Pending

• 469387202 – ₹15,000 – Cozeni – Pending

• 469387171 – ₹10,000 – GDPay – Pending

• 469387150 – ₹20,000 – DirePay – Pending

Total Withdrawal Value: ₹90,657

These transactions were initiated more than 48 hours ago, exceeding Dafabet’s stated withdrawal timeframe (24–48 hours). There has been no clear response or valid reason for the continued hold on my funds.

I have already emailed Dafabet support (vipsu­ppo­rt.i­nr­@da­fab­et.com, suppor­t.i­nr@­daf­abe­t.com) and copied their licensing operator (compl­ain­ts@­emo­ore.com, compla­int­s@t­he-­emg­rou­p.com) as well as Curaçao Gaming Authority ([email protected]).

I request AskGamblers ADR to kindly assist in ensuring Dafabet releases my approved withdrawals immediately.

Thank you for your support and fair mediation.

Best regards,

< name removed >


Disputed Casino Dafabet Casino
Amount ₹90657

Discussion

User name

Dear @watar366,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Valued Customer,

Kindly be informed that our CS team has reached out to you with a request to provide some documents for further validation. Please follow their instructions in order for us to proceed with your concern.

Thanks,
Dafabet.
User name loyalty-level-2

Thank you for the update.


I appreciate your confirmation that my account has been located. However, I want to highlight that my verification (KYC) was already approved long ago, and there has been no valid reason for holding my withdrawals for this long.


As of now, the following withdrawals are still pending:

• ₹70,000 (17 Oct 2025)

• ₹10,000 (14 Oct 2025)

• ₹3,000 (14 Oct 2025)


I kindly request Dafabet to process these withdrawals immediately, as all required documents are verified and there are no compliance issues from my end.

Please note that I have already contacted Dafabet support, EM Group, and Curaçao Gaming Authority regarding this matter.

I will keep this thread updated until my pending funds are released.


Thank you for your cooperation.

< personal information removed >


User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1478 / 1552
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000