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Verified account but withdrawals pending since 14 October 2025


10 months ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding multiple pending withdrawals despite my account being fully verified and all documents approved.

Account Details:

Username: < sent to the casino >

Full Name: < removed >

Email: < sent to the casino >

Date of Birth: < removed >

Country: India

My KYC verification was completed and approved — the Dafabet system itself confirms “Your document(s) has been approved. We shall inform you if we need more information from you in the future.”

However, my withdrawal requests made on 14 October 2025 remain pending without any explanation or progress. Below are the details:

• 469387279 – ₹657 – DirePay – Pending

• 469387255 – ₹3,000 – GDPay – Pending

• 469387239 – ₹12,000 – Cozeni – Pending

• 469387223 – ₹30,000 – DirePay – Pending

• 469387202 – ₹15,000 – Cozeni – Pending

• 469387171 – ₹10,000 – GDPay – Pending

• 469387150 – ₹20,000 – DirePay – Pending

Total Withdrawal Value: ₹90,657

These transactions were initiated more than 48 hours ago, exceeding Dafabet’s stated withdrawal timeframe (24–48 hours). There has been no clear response or valid reason for the continued hold on my funds.

I have already emailed Dafabet support (vipsu­ppo­rt.i­nr­@da­fab­et.com, suppor­t.i­nr@­daf­abe­t.com) and copied their licensing operator (compl­ain­ts@­emo­ore.com, compla­int­s@t­he-­emg­rou­p.com) as well as Curaçao Gaming Authority ([email protected]).

I request AskGamblers ADR to kindly assist in ensuring Dafabet releases my approved withdrawals immediately.

Thank you for your support and fair mediation.

Best regards,

< name removed >


Disputed Casino Dafabet Casino
Amount ₹90657

Discussion

User name

Dear @watar366,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Valued Customer,

Kindly be informed that our CS team has reached out to you with a request to provide some documents for further validation. Please follow their instructions in order for us to proceed with your concern.

Thanks,
Dafabet.
User name loyalty-level-2

Thank you for the update.


I appreciate your confirmation that my account has been located. However, I want to highlight that my verification (KYC) was already approved long ago, and there has been no valid reason for holding my withdrawals for this long.


As of now, the following withdrawals are still pending:

• ₹70,000 (17 Oct 2025)

• ₹10,000 (14 Oct 2025)

• ₹3,000 (14 Oct 2025)


I kindly request Dafabet to process these withdrawals immediately, as all required documents are verified and there are no compliance issues from my end.

Please note that I have already contacted Dafabet support, EM Group, and Curaçao Gaming Authority regarding this matter.

I will keep this thread updated until my pending funds are released.


Thank you for your cooperation.

< personal information removed >


User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1452 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
82h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
9h left
$288