Complaint #1818 Dafabet Casino

Verified account but withdrawals pending since 14 October 2025

By Waqar A.

1 year ago

Hello AskGamblers Team,

I am filing this complaint against Dafabet regarding multiple pending withdrawals despite my account being fully verified and all documents approved.

Account Details:

Username: < sent to the casino >

Full Name: < removed >

Email: < sent to the casino >

Date of Birth: < removed >

Country: India

My KYC verification was completed and approved — the Dafabet system itself confirms “Your document(s) has been approved. We shall inform you if we need more information from you in the future.”

However, my withdrawal requests made on 14 October 2025 remain pending without any explanation or progress. Below are the details:

• 469387279 – ₹657 – DirePay – Pending

• 469387255 – ₹3,000 – GDPay – Pending

• 469387239 – ₹12,000 – Cozeni – Pending

• 469387223 – ₹30,000 – DirePay – Pending

• 469387202 – ₹15,000 – Cozeni – Pending

• 469387171 – ₹10,000 – GDPay – Pending

• 469387150 – ₹20,000 – DirePay – Pending

Total Withdrawal Value: ₹90,657

These transactions were initiated more than 48 hours ago, exceeding Dafabet’s stated withdrawal timeframe (24–48 hours). There has been no clear response or valid reason for the continued hold on my funds.

I have already emailed Dafabet support (vipsupport.inr@dafabet.com, support.inr@dafabet.com) and copied their licensing operator (complaints@emoore.com, complaints@the-emgroup.com) as well as Curaçao Gaming Authority ([email protected]).

I request AskGamblers ADR to kindly assist in ensuring Dafabet releases my approved withdrawals immediately.

Thank you for your support and fair mediation.

Best regards,

< name removed >

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹90657

Discussion

AskGamblers

• Support Team

1 year ago

Dear @watar366,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

Kindly be informed that our CS team has reached out to you with a request to provide some documents for further validation. Please follow their instructions in order for us to proceed with your concern.

Thanks,
Dafabet.

watar366

• India

1 year ago

Thank you for the update.

I appreciate your confirmation that my account has been located. However, I want to highlight that my verification (KYC) was already approved long ago, and there has been no valid reason for holding my withdrawals for this long.

As of now, the following withdrawals are still pending:

• ₹70,000 (17 Oct 2025)

• ₹10,000 (14 Oct 2025)

• ₹3,000 (14 Oct 2025)

I kindly request Dafabet to process these withdrawals immediately, as all required documents are verified and there are no compliance issues from my end.

Please note that I have already contacted Dafabet support, EM Group, and Curaçao Gaming Authority regarding this matter.

I will keep this thread updated until my pending funds are released.

Thank you for your cooperation.

< personal information removed >

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1507 / 1582

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Payment delayed for verification delay

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am recieveing unrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,12,000.

please help. Thank you for your support.

95h left

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Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 533168946

Thank you for your support.

90h left

₹450,000

Withdrawal Disabled and Processing my withdrawal

My Dafabet account’s withdrawal function has been disabled

Username - < username removed > by the Dafabet team without providing any prior notice or explanation. As a result, I am unable to withdraw my funds from my Dafabet wallet.

I have repeatedly contacted their live chat support team, but my issue remains unresolved. Instead of providing a proper response or solution, I keep receiving generic, pre-written messages from their bots.

I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

The total amount of my funds currently stuck in my Dafabet account is ₹1,80,000

Transaction id - 532946324

Therefore, I sincerely request the AskGamblers support team to intervene in this matter, contact Dafabet on my behalf, and help resolve the issue by getting the withdrawal function on my account re-enabled so that I can withdraw my funds without further difficulties.

I hope AskGamblers will investigate my complaint and help me obtain a fair and timely resolution. Thank you for your support.

76h left

₹180,000

I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
Money successfully debited from my end but they saying money not received

Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

85h left

₹4,000

Isn't verifying my account

Hello everyone! Im asking for your help in withdrawing funds from my account. I submitted my documents for verification 14 days ago, and I was promised they would be reviewed within 72 hours. After waiting a week, I was asked to submit the documents again, so I did. I waited another 3 days, and now they’re asking me to do the exact same thing once more! Dafabet is dragging out the verification process by forcing me to repeat the same steps

59h left

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Two of my withdrawal requests have not arrived in my wallet

Hello. Two of my withdrawal requests have not arrived in my wallet. The withdrawals were confirmed in my personal account on October 10, 2026. I contacted customer support, and they told me to wait 4 banking days. Much more than 4 banking days have passed, yet the funds have still not reached my account. Customer support keeps responding with the exact same message. Here are the transaction ID: 531797993, 531798102. I am asking for your assistance.

65h left

₹400,000

Withdrawal marked successful but not received or refunded

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

Thank you.

64h left

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Delaying verification and withdrawal

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 9 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 532726072

Thank you for your support.

73h left

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I am stuck in an endless loop with their system and support team.

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I have fully cooperated, but they refuse to release my money.

I request AskGamblers' urgent intervention to break this cycle and compel Dafabet to pay out my winnings.

Username: Wualis

Disputed Amount: 430.80 USD

75h left

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I have attached screenshots and want dafabet to resolve my issue as soon as possible.

Resolved