Complaint #3303 Dafabet Casino

Verification took more then 10 days and still pending

By laxmili

1 month ago

Dear AskGamblers,

Documents were requested by Dafabet to process my withdrawals.

I have already provided my documents on 10th of September, and it's still pending.

I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹222000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @laxmili,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

3 weeks ago

Dear Valued Customer,

Please note that the proof of address you previously provided has been rejected.

In line with our account verification procedure, we need you to upload the following documents for your withdrawal processing:

1. Another proof of address such as Bank Statement or Billing Statements such as bank account/s or mortgage statements, utility or land-line phone bills. Student residency papers, credit card bills/insurance papers and council tax papers are also acceptable. All such proof of address credentials must be current, i.e. documents issued within the last 6 months. Please note that we may request updated copies of documents in the future when the documents which have already been received expire.
Please upload it via the 'My Account - Document' page. Document will undergo a validation check that may take within 12 hours. Ensure the ID details are clear and readable when zoomed in.
For document guidelines, visit: https://www.dafabet.com/in/faqs/general

Regards,
Dafabet

laxmili

1 month ago

I have uploaded my Bank Statement on my account page. Kindly check and approve my account

AskGamblers

• Support Team

1 month ago

Dear @laxmili,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1507 / 1582

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (252)

Dafabet Casino Complaints

See all complaints for this casino

I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
Money successfully debited from my end but they saying money not received

Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

87h left

₹4,000

Isn't verifying my account

Hello everyone! Im asking for your help in withdrawing funds from my account. I submitted my documents for verification 14 days ago, and I was promised they would be reviewed within 72 hours. After waiting a week, I was asked to submit the documents again, so I did. I waited another 3 days, and now they’re asking me to do the exact same thing once more! Dafabet is dragging out the verification process by forcing me to repeat the same steps

81h left

₹252,457

Two of my withdrawal requests have not arrived in my wallet

Hello. Two of my withdrawal requests have not arrived in my wallet. The withdrawals were confirmed in my personal account on October 10, 2026. I contacted customer support, and they told me to wait 4 banking days. Much more than 4 banking days have passed, yet the funds have still not reached my account. Customer support keeps responding with the exact same message. Here are the transaction ID: 531797993, 531798102. I am asking for your assistance.

86h left

₹400,000

Withdrawal marked successful but not received or refunded

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

Thank you.

86h left

₹99,950

Delaying verification and withdrawal

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 9 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 532726072

Thank you for your support.

94h left

Withdrawal requests repeatedly declined

I currently have a balance of 430.80 USD that I am unable to withdraw.

I am stuck in an endless loop with their system and support team.

Every time I submit a withdrawal request or provide what they ask for, it gets rejected, and I am forced to start the entire process over again. They are completely blocking my payout without giving any clear reason.

I have fully cooperated, but they refuse to release my money.

I request AskGamblers' urgent intervention to break this cycle and compel Dafabet to pay out my winnings.

Username: Wualis

Disputed Amount: 430.80 USD

90h left

$431

Asked for verification but error is coming while uploading the documents

I was told to send my documents for account verification. I already verified my account but still dafabet asked me to verify my account. So in order to verify my account, I was told to submit my documents in my account section. While I was uploading my documents, an error was keep on coming. I mailed them this issue but I am keep getting the bot reply that upload it in account section. I mailed dafabet my documents multiple times but still getting the same response.
I have attached screenshots and want dafabet to resolve my issue as soon as possible.

Resolved

Deposit not Receive 3000 Ticket 1466884

Dear Dafabet Support Team,

I am writing to report that my deposit of ₹2,999.01 was successfully debited from my bank account on 09 October 2026, but the amount has not been credited to my Dafabet account.

Please find the transaction details below:

Deposit Amount: ₹2,999.01

Transaction Date: 09 October 2026

Transaction Time: 12:38 AM

Transaction ID: T261009242254799127965422

UTR Number: 561600383675

Payment App: PhonePe

The payment status shows successful on PhonePe, and the amount has been deducted from my bank account. However, the deposit is still missing from my Dafabet account.

I have attached the payment receipt as proof of the transaction. Please investigate this issue, verify the payment using the UTR number, and credit the amount to my Dafabet account as soon as possible.

I look forward to your prompt response and resolution.

Thank you.

Best regards,

Ticket #1466884

95h left

₹3,000

Withdrawal showing as successful but not credited in my bank

Hello AskGamblers Team,

I am raising this complaint regarding a withdrawal of 5,300 IN from my Dafabet account (Dafasports division) that has not been credited to my bank account.

Details of the transaction:

• Account Username: < username removed >

• Withdrawal Amount: 5,300 INR

• Transaction Date: 05/10/2026

• Processed Date: 05/10/2026

• Payout Method: Local Bank Transfer

• Transaction ID: 531165119

The withdrawal status inside my Dafabet account is showing as "Success" / "Completed". However, the standard processing window has passed, and the funds have still not hit my bank account.

I have reached out to Dafabet customer support multiple times and escalated the issue via email, but 1 keep receiving generic responses without being provided a valid Unique Transaction Reference (UTR) number or external bank clearance receipt that my bank needs to track the funds.

Kindly mediate this issue and help me compel Dafabet to either provide a valid UTR tracking number so my bank can locate the funds, or reverse the 5,300 INR back into my gaming account balance.

Thank you.

Resolved

₹5,300

Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

95h left

₹9,400