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Verification stalling


3 months ago

am submitting a formal complaint regarding the unjustified delay in processing my withdrawal.

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 518120416

Withdrawal Amount: 1,796,060

I have already submitted all the documents requested for account verification and have fully complied with your KYC requirements. Despite this, my withdrawal has still not been processed, and I have not received a satisfactory explanation for the delay.

This prolonged delay is unacceptable. I request that you:

Process my withdrawal immediately.

Provide a clear written explanation for the delay.

Confirm the expected date and time when the funds will be credited.

Disputed Casino Dafabet Casino
Amount ₹1796060

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Thanku I can confirm that I have received my withdrawal
User name
Dear valued customer,

We can confirm that your withdrawal has been completed.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear Valued Customer,

Please be informed that your documents have been successfully verified.

Kindly proceed with placing a new withdrawal request, and it will be reviewed accordingly.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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57h left
$1,068