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Verification remains pending beyond 72 hours and INR 58634 is unavailable


2 months ago
The disputed amount is INR 58,634.

I deposited INR 35,000 into my Dafabet account on 30 July and continued using my account normally. I was previously able to make a successful withdrawal of INR 70,000 on 1 August.

On 3 August, I attempted another withdrawal of INR 50,000, but the withdrawal was declined and I was required to complete the verification process. I submitted the requested verification documents on the same day.

It has now been six days since I submitted my documents, but my account continues to show “Documents under review”. This is significantly longer than the stated maximum verification timeframe of 72 hours, and I am still unable to access my remaining INR 58,634 balance.

I have cooperated fully with the verification process and I am willing to provide any legitimate additional documents if required. I respectfully ask Dafabet to complete the verification process without further unnecessary delay and allow me to withdraw my remaining balance.

I have attached screenshots showing my transaction history, current balance, account access, and the current Documents under review status.
Disputed Casino Dafabet Casino
Amount ₹58634

Discussion

User name

Dear @sandeept71,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Apologies for the delay.

Upon checking, we can confirm that your withdrawal documents have already been received and approved. Additionally, your latest withdrawal request has been successfully processed.

Thanks again for your patience,

Regards,
Dafabet
User name loyalty-level-1
I'm tired of you saying the same thing over and over. Aren't you tired of saying the same thing? I've been waiting for 22 days for the documents you said would be processed within a maximum of 72 hours :(
User name
Dear Valued Customer,

Apologies for the delay in the concern resolution.

We have made another follow up with our Securities Team in regards to your document validation status.

We appreciate your patience.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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60h left
$1,068