Verification remains pending beyond 72 hours and INR 58634 is unavailable
2 months ago
The disputed amount is INR 58,634.
I deposited INR 35,000 into my Dafabet account on 30 July and continued using my account normally. I was previously able to make a successful withdrawal of INR 70,000 on 1 August.
On 3 August, I attempted another withdrawal of INR 50,000, but the withdrawal was declined and I was required to complete the verification process. I submitted the requested verification documents on the same day.
It has now been six days since I submitted my documents, but my account continues to show “Documents under review”. This is significantly longer than the stated maximum verification timeframe of 72 hours, and I am still unable to access my remaining INR 58,634 balance.
I have cooperated fully with the verification process and I am willing to provide any legitimate additional documents if required. I respectfully ask Dafabet to complete the verification process without further unnecessary delay and allow me to withdraw my remaining balance.
I have attached screenshots showing my transaction history, current balance, account access, and the current Documents under review status.
I deposited INR 35,000 into my Dafabet account on 30 July and continued using my account normally. I was previously able to make a successful withdrawal of INR 70,000 on 1 August.
On 3 August, I attempted another withdrawal of INR 50,000, but the withdrawal was declined and I was required to complete the verification process. I submitted the requested verification documents on the same day.
It has now been six days since I submitted my documents, but my account continues to show “Documents under review”. This is significantly longer than the stated maximum verification timeframe of 72 hours, and I am still unable to access my remaining INR 58,634 balance.
I have cooperated fully with the verification process and I am willing to provide any legitimate additional documents if required. I respectfully ask Dafabet to complete the verification process without further unnecessary delay and allow me to withdraw my remaining balance.
I have attached screenshots showing my transaction history, current balance, account access, and the current Documents under review status.
AskGamblers
2 months ago
• Support Team
Dear @sandeept71,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dafabet Casino
2 months ago
• Representative
Dear Valued Customer,
Apologies for the delay.
Upon checking, we can confirm that your withdrawal documents have already been received and approved. Additionally, your latest withdrawal request has been successfully processed.
Thanks again for your patience,
Regards,
Dafabet
Apologies for the delay.
Upon checking, we can confirm that your withdrawal documents have already been received and approved. Additionally, your latest withdrawal request has been successfully processed.
Thanks again for your patience,
Regards,
Dafabet
sandeept71
2 months ago
• India
I'm tired of you saying the same thing over and over. Aren't you tired of saying the same thing? I've been waiting for 22 days for the documents you said would be processed within a maximum of 72 hours :(
Dafabet Casino
2 months ago
• Representative
Dear Valued Customer,
Apologies for the delay in the concern resolution.
We have made another follow up with our Securities Team in regards to your document validation status.
We appreciate your patience.
Regards,
Dafabet
Apologies for the delay in the concern resolution.
We have made another follow up with our Securities Team in regards to your document validation status.
We appreciate your patience.
Regards,
Dafabet
Dafabet Casino Complaint Stats
Resolved
1528 / 1603
Avg. Amount
$1,161
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Dafabet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 919 out of 961 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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