Mark all as read

Settings

Notifications
Casino Complaints

Verification Portal Error Blocking INR 374261 Withdrawal


2 months ago
Dear AskGamblers Team,
I would like to update my complaint regarding my unresolved withdrawals at Dafabet.
My withdrawal requests have been pending since 28 July 2026, and despite repeated follow-ups, my funds have still not been released.
Pending Withdrawals:
Transaction ID: 523724464 – INR 371,316
Transaction ID: 523724473 – INR 2,945
Total Pending Amount: INR 374,261
On 31 July 2026, I used Dafabet's Follow Up option for my withdrawal. The only response I received was an automated email stating that my request had been received and was under review. Unfortunately, no actual progress has been made, no timeframe has been provided, and my withdrawals remain pending.
Dafabet also requires document verification. I attempted to upload my verification documents through their website multiple times, but every attempt failed with the following error:
"Something went wrong. Please try again later."
This clearly indicates a technical issue on Dafabet's side, preventing me from completing the verification process through their portal.
To ensure there is no delay from my side, I have now manually submitted all requested verification documents by email to Dafabet's Payments and Documents teams. I also attached screenshots of:
The website upload error.
Both pending withdrawal transactions.
The automated follow-up email confirming that my request is under review.
I have fully cooperated with every request made by Dafabet. At this stage, the only obstacles preventing payment appear to be Dafabet's internal review process and the technical failure of their verification portal.
I respectfully request AskGamblers to intervene once again and ask Dafabet to:
Confirm receipt and acceptance of my manually submitted verification documents.
Complete my verification without requiring the broken upload portal.
Explain the reason for the continued delay.
Release my pending withdrawals of INR 374,261 immediately.
I appreciate AskGamblers' assistance and hope this matter can now be resolved fairly and without further unnecessary delays. Thank you.
Disputed Casino Dafabet Casino
Amount ₹374261

Discussion

User name

Dear @sahitxrg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Kindly note that your withdrawals of transaction ID 523724473 and 523724464 were successfully processed to your bank account.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
58h left
$1,068