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Verification pending more than 24 hours initially many withdrawal got successfully but this time they are asking for Documents


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By Parus7
8 months ago

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the ongoing issues with my Dafabet account, particularly related to document approval and withdrawal processing.

Dafabet has been continuously declining my withdrawal requests. Subsequently, I was asked to submit verification documents. As requested, I have successfully uploaded all the required documents to my Dafabet account and have also attached them with this email. However, despite this, my documents are still not approved, and no clear resolution has been provided.

I have also mailed my Documents id @ Docume­nts­@da­fab­et.com,

Due to the delay in document approval, my withdrawal remains unresolved. I believe I have fully complied with all verification requirements, yet Dafabet has failed to process my documents or provide a valid explanation for the delay.

I kindly request AskGamblers to intervene in this matter and ask Dafabet to approve my submitted documents at the earliest and proceed with my pending withdrawal without further delay.

I look forward to your support and a prompt resolution of this issue.

Thank you for your time and assistance.

Disputed Casino Dafabet Casino
Amount ₹15000

Discussion

User name

Dear @Parus7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear customer,

Please be advised that the document previously provided did not meet our criteria as it was blurry. We kindly ask you to upload new photos of yourself holding your ID (both front and back) next to your face via the 'My Account' page.

Please ensure that all details on the ID are clearly visible and readable when zoomed. We will be unable to proceed with your request until we receive photos that meet these requirements.

Thanks,
Dafabet
User name loyalty-level-2
I have again uploaded my Documents and also sent via email Kindly check and approved it ASAP
User name
Dear Valued Customer,

Our customer support team has reached you out with a request to provide documens. Kindly proceed with their request in order for us to continue with your inquiry.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (278)

Dafabet Casino Complaints

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Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000