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Verification pending for withdrawal processing


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By Anuj
1 year ago

Hi,

My account has more than 250,000 Rupees

When I tried to place withdrawals, the Dafabet security team told me that to process my withdrawals, I have to submit PAN & HLV documents for account verification to process my withdrawals as per the request below:

1. Uncropped Photo of valid Pan ID with clear name and photograph with all 4 edges clearly visible. Scanned, Photocopy, and screenshot from phone ARE NOT accepted.

2. A photo of you holding your PAN ID, next to your face with the arms and shoulder fully visible and ID information clearly readable once zoomed

3. Proof of address such as Bank Statement or Billing

I have submitted it as per the requested format from my registered Dafabet email to mailer: doc­um­­e­­n­t­s­­­@da­­­f­a­b­­e­­t.com and also uploaded it in the documents section in my account page.

They said documents would be validated within 12- 24 hours, but 5 days complete, there is no validation done from their side. More than 10 times, I have followed up with them they keep on saying documents will be validated within 12-24 hours

Please AskGamblers and Dafabet, help me on this issue ASAP.

Disputed Casino Dafabet Casino
Amount ₹250000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you so much team askgamblers and dafabet
My complaint is resolved you can close the complaint now
User name loyalty-level-2
My other withdrawal of 79k still pending
Transaction ID - 433736239
User name
Dear valued customer,

We can confirm that your withdrawal has been completed.

We still encourage you to contact our CS department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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