Complaint #2065 Dafabet Casino

Verification not done and lousy customer service

By Mike 1.

7 months ago

My first withdrawal was on 30/11/25, after contacting the customer service after waiting too long for my first withdrawal, they told me to submit documents for identity verification. Each passing day i would contact the customer service, they will keep repeat the same thing, which is for me to submit the documents despite me having done so. Feels to me the customer service isn't very helpful at all. Then finally my withdrawal shows as declined on dafabet, and they told me to resubmit the documents again. So fast forwards to 13/12/25, I resubmitted my documents again by asking a friend to take photo of me holding my ic next to me so that the photo can be sharped and clear when zoom in.

I attached the recent proof of me contacting the customer service on 16/12/25, for you all to see how the customer service is operating. 3 days since I last submitted the documents yet still no news or update from dafabet. Not to mention the countless of times i submitted previously. I have been stucked in this loop for at least 2 weeks and the customer service is totally not providing any support at all.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹4766

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Mike1688,

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute as well as the currency exchange. Since you already confirmed you have received the payment, we have no other choice but to close the case as Resolved.

In addition, we would like to remind you that, in case of a disagreement with this outcome, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

As mentioned earlier, your withdrawal of 4,765.84 TUS was successfully processed and sent from our side.

Since you used TUS for this transaction, any small difference in the amount received may be due to network fees or price changes. Please note that these fees are applied by the network and are not charged by our platform.

Thank you for your understanding, and we appreciate your continued support.

Thanks,
Dafabet

Mike1688

• Malaysia

6 months ago

20 usd is a big difference, and where's the proof you all sent in full? Keep in mind that I deposit in usdt and i also had my cost as well.. It's not fair that i dont get the amount as stated

AskGamblers

• Support Team

6 months ago

Dear @Mike1688,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

79h left

Account documents verification and withdrawal delayed

My Dafabet user ID is sakir25256

I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

So kindly help me resolve this account verification issue.

79h left

₹69,000

Dafabet delaying verification for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

74h left

₹360,000

Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

75h left

CN¥75,792

Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

59h left

₹599,873

Dafabet Holding My Verification and Declining Withdrawals Without Explanation

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all of my required documents for several days.

The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

I have fulfilled all of Dafabet’s verification requirements and have cooperated fully by submitting every document they requested. If there is any issue with my documents or if additional verification is needed, Dafabet should communicate this clearly instead of keeping my account in a pending status while providing only repetitive automated replies.

I kindly request AskGamblers to investigate this matter and assist in resolving it by asking Dafabet to:

* Complete my account verification without any further delay.
* Explain the reason for the declined withdrawal.
* Allow me to access and withdraw my funds once the verification is finalized.

4h left

₹21,700

Verification delay preventing withdrawal of my funds

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents already being submitted.

The document section of my account clearly shows that my verification documents have been received and are currently under review. However, it has already been more than four days, and there has been no update, no approval, and no request for any additional documents.

During this period, I have contacted Dafabet’s customer support several times through Live Chat and email. Unfortunately, every response has been the same generic message asking me to wait for the verification team. No representative has explained why my verification is taking so long or provided any estimated timeframe for completion.

Because my account verification remains pending, I have also experienced issues with my withdrawals. On 08/07/2026, my withdrawal requests were declined despite having sufficient funds in my account:

* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

These repeated declined withdrawals, together with the ongoing verification delay, have prevented me from accessing my own funds without any clear explanation.

I have fully cooperated with Dafabet by submitting all requested verification documents and have patiently waited for the review to be completed. If any additional information is required, Dafabet should inform me directly instead of leaving my account under review indefinitely while repeatedly providing automated responses.

I respectfully request that AskGamblers intervene and ask Dafabet to prioritize my verification, complete the review of my submitted documents, and restore my ability to withdraw my funds without any further unnecessary delays.

4h left

₹40,824

Withdrawal delayed for a week with no transaction proof provided

I submitted a withdrawal request for 10,000 RMB (approximately $1,500 USD) on Dafabet a week ago, but the funds have still not arrived in my bank account.

I have already completed and fully verified the KYC process required by Dafabet. The platform currently claims that the withdrawal has been processed and disbursed. However, both their customer support and automated emails keep repeating the exact same scripted responses, stating that the "relevant department needs more time" while constantly delaying and refusing to provide any legitimate transaction proof or bank wire receipt.

Because they cannot provide any transaction reference numbers or receipts, I have strong reasons to believe that they never actually sent the money and are using stalling tactics. I demand to receive my funds as soon as possible.

76h left

¥10,000

Account verification delayed

I am raising this complaint due to the unreasonable delay in the verification of my Dafabet account. I submitted all the requested verification documents more than four days ago, yet there has been no update or progress from the verification team.

I have contacted Dafabet’s customer support multiple times through Live Chat and email, but every time I receive the same generic response stating that my documents are still under review. No one has provided a valid reason for the delay or an estimated timeframe for completion.

Due to this prolonged verification process, I am also unable to withdraw my funds. On 08/07/2026, my withdrawal request of 20,708.00 (Transaction ID: 520975869) was declined, while I continue to wait for my account verification to be completed. This has unnecessarily restricted my access to my own funds and has caused significant inconvenience.

I have fully complied with every verification requirement and submitted all the requested documents in good faith. If any additional documents are required, Dafabet should clearly communicate this instead of repeatedly sending automated responses.

I respectfully request AskGamblers to intervene and ask Dafabet to review and approve my verification documents without any further delay, and to resolve the issue with my declined withdrawal so that I can access my funds as soon as possible.

4h left

₹20,708

Documents remain unverified

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all the required documents for more than four days.

I uploaded every document requested by their verification team and have been patiently waiting for the process to be completed. However, there has been absolutely no progress or update from Dafabet.

I have contacted their customer support several times through Live Chat, but every time I receive the same generic response stating that my documents are still under review and that I should continue waiting. No one has explained the reason for the delay or provided an estimated timeframe for completion.

I have fully cooperated with all verification requirements, and I believe this prolonged delay is unreasonable. If any additional information or documents are required, Dafabet should clearly communicate this instead of repeatedly sending automated responses.

I kindly request AskGamblers to intervene and help resolve this issue by asking Dafabet to review my submitted documents without further delay and complete my account verification as soon as possible.

Thank you for your support.

4h left

₹19,890