Complaint #748 Dafabet Casino

Verification for withdrawal proccessing

By siddu0987

1 year ago

Hi,

My account has 270,449 Rupees

When I try to place withdrawals, Dafabet security team told to process my withdrawals I have to submit PAN & HLV documents for account verification to process my withdrawals as per the request blow:

1. Uncropped Photo of valid Pan ID with clear name and photograph with all 4 edges clearly visible. Scanned, Photocopy, and Screenshot from phone ARE NOT accepted.

2. A photo of you holding your PAN ID, next to your face with the arms and shoulder fully visible and ID information clearly readable once zoomed

3. Proof of address such as Bank Statement or Billing

I have submitted it as per the requested format from my registered Dafabet email to mailer: documents@dafabet.com and also uploaded in documents section in my account page.

They said documents will be validated within 12-24hrs but 2days completed there is not validation done from their side, more than 10times I have followed up with them they keep on saying documents will be validated within 12-24 hours

Please Askgamblers and Dafabet help me on this issue ASAP.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹270449

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

siddu0987

1 year ago

My issue got resolved, please close this complaint, thank you @askgamblers and @dafabet for resolving my issue

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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withdrawal pending due to intentionally delaying account verification process

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Total disputed amount is 182000

Their email team is not accountable and they are just sending a random bot reply to every email.
Providing all three proofs here.
Askgamblers team please intervene here, I need your help.

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My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

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ID: SSINGH241

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

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