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verification delayed since July 16


2 months ago

I have been trying to complete my account verification and withdraw my funds since July 16, 2026.

When I made my first withdrawal attempt on July 16, I was asked to complete verification. I submitted the requested documents, including the front and back of my ID and a selfie with my ID.

Despite submitting everything requested, my verification remained pending until August 1 and my withdrawal attempts were declined. I was then asked to provide additional verification documents. I complied again and submitted the front and back of my Aadhaar card together with the requested selfie.

After waiting another 6–7 days, the verification was still not completed and I was asked for the same documents again. I have repeatedly complied with the verification requests, but the process keeps restarting instead of being completed.

Dafabet's notification states that document review and validation may take up to 72 hours. However, I have been trying to complete this verification since July 16, and today is August 7. More than three weeks have passed since the process started.

My transaction history also shows several declined withdrawal attempts during this period. My current balance is INR 104,200, and I am unable to successfully withdraw my funds because the verification process remains unresolved.

I am fully willing to complete any legitimate verification requirement, but I have already submitted the requested documents multiple times. I would like Dafabet to complete the verification without further unnecessary delays and allow me to withdraw my funds.

I have attached screenshots showing my withdrawal history, the "Documents under review" status, and Dafabet's notification stating that document review may take up to 72 hours.

Disputed Casino Dafabet Casino
Amount ₹104200

Discussion

User name

Dear @Devrahul6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please note that your withdrawal documents have already been received and approved.

Thank you for your patience.

Regards,
Dafabet
User name loyalty-level-1
Dear Dafabet,

Thank you for the update and for confirming that you have followed up with your Security Team.

However, my verification has already been pending for a very long time, and I have been unable to access my INR 104,200 balance throughout this period. I have fully cooperated with all verification requirements and submitted the requested documents.

I understand that there may be a high volume of requests, but after such a prolonged delay, I respectfully ask that my case now be prioritized and resolved rather than remaining under review indefinitely.

Please complete the verification as soon as possible, or let me know specifically if anything further is required from my side.

I look forward to a concrete update and resolution.

Thank you.
User name
Dear Customer,

We have located your account and we apologize for the delay and inconvenience caused. Kindly note that the verification of your documents may take some time due to the high volume of requests currently being processed.

However, we have made a follow-up with our security team to confirm the status of your documents. We will provide you with an update as soon as one becomes available.

Thank you,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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60h left
$1,068