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Verification delayed after multiple follow Ups


5 months ago
I would like to file a complaint against Dafabet regarding the excessive delay in my account verification process.

I submitted all the required verification documents more than a week ago after being informed by customer support that verification would be completed within 12 hours. However, despite repeated follow-ups, my account is still pending verification and I am only receiving delayed or generic responses from support.

The disputed amount involved is INR 144,954, and the prolonged delay without any proper explanation is causing serious inconvenience and concern.

I have fully cooperated and provided every document requested from my side. I kindly request AskGamblers to intervene and help resolve this matter as soon as possible.

I am ready to provide screenshots, chat history, and submitted documents if required.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1

I would like to clearly state that I, < full name removed >, have only one Dafabet account and I have never intentionally created or operated multiple accounts.

I request Dafabet to provide proper proof or specific details supporting this allegation instead of making a generic claim after keeping my verification pending for such a long time.

I have fully cooperated throughout the verification process and submitted all requested documents honestly. I kindly request AskGamblers to intervene fairly in this matter and help resolve this issue properly.

User name
Dear Valued Customer,

Please be advised that in according to Rule 9 of our regulations, you're not allowed to have multiple accounts.
This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations ( paragraph 9 ) for further clarification.
This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name
Dear Valued Customer,

We're still working on your inquiry and apologize for the delay. We will provide you with an update as soon as possible.

Thank you for your patience and understanding.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (251)

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068