Complaint #3124 Dafabet Casino

Urgent complaint deposit pending

By Sohag A.

1 month ago

Dear Support Team,

I am writing to file a formal complaint regarding my deposit, which has remained pending for more than three (3) days without any resolution or response from your support team.

Transaction Details:

Dafabet Username: < removed and sent to the casino >

Deposit Amount: BDT 5,000

Dafabet Transaction ID: 523902222

Transaction Date & Time: 29 July 2026, 09:01 PM

Payment Method: bKash (RupiLink Digital bKash)

bKash Transaction ID: DGT5U002WH

The payment was successfully completed from my bKash account, and the amount has already been deducted. However, the deposit in my Dafabet account is still showing as "Pending", and my account has not been credited.

I have already:

Submitted a follow-up request.

Contacted your support through email and live chat.

Waited for more than 3 days.

Unfortunately, I have received no reply or assistance from your support team.

I have attached:

Screenshot of the successful bKash transaction.

Screenshot showing the Dafabet deposit status as Pending.

I kindly request you to investigate this issue immediately and either:

Credit BDT 5,000 to my Dafabet account, or

Refund the full amount to my original payment method.

If this issue is not resolved promptly, I will be forced to escalate my complaint to independent gambling dispute resolution services and the relevant licensing and regulatory authorities.

I expect your prompt response and immediate resolution.

Sincerely,

Dafabet Username:< removed and sent to the casino >

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ৳5000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mugdho

• Asia/Pacific Region

1 month ago

Dear Dafabet Team and AskGamblers Team,
I am happy to confirm that I have now received my BDT 5,000 deposit.
I would like to sincerely thank Dafabet for resolving the issue and also thank AskGamblers for their support and assistance in helping me with this complaint.
I appreciate your efforts in resolving the matter.
Thank you very much.
Kind regards,
Sohag

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Kindly note that the deposit of transaction ID 523902222 was successfully processed to your account.

Regards,
Dafabet

Mugdho

• Asia/Pacific Region

1 month ago

Thank you for your reply.
Unfortunately, I still have not received any solution, and it has now been 7 days since my deposit was made.
Every time I contact your support team, I receive the same response: "we have sped up the process" or "we are working on it." However, no one has explained why this verification is taking so long or provided any estimated timeframe for resolution.
I have fully cooperated by submitting all requested payment proof on the first day. Despite this, my deposit remains pending, and I have received no meaningful update.
In addition, I now appear to be receiving only automatic responses from your local support email (please see the attached screenshot). Because of this, I am concerned that I can no longer communicate with the support team or receive a proper response.
I respectfully ask Dafabet to provide:
A clear explanation for the delay.
A realistic timeframe for resolving my case.
Immediate credit of my BDT 5,000 deposit, or a full refund if the deposit cannot be completed.
I simply want my issue resolved. After 7 days, repeated template responses without a solution are not acceptable.

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
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Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

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Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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My username Shivam00086

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I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

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It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

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Please let me know if any additional information or documents are required from my side.

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I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

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My username is DILESH02 and email address registered is < email removed >.

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It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.

I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.

I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.

I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

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