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Urgent complaint deposit pending


2 months ago

Dear Support Team,

I am writing to file a formal complaint regarding my deposit, which has remained pending for more than three (3) days without any resolution or response from your support team.

Transaction Details:

Dafabet Username: < removed and sent to the casino >

Deposit Amount: BDT 5,000

Dafabet Transaction ID: 523902222

Transaction Date & Time: 29 July 2026, 09:01 PM

Payment Method: bKash (RupiLink Digital bKash)

bKash Transaction ID: DGT5U002WH

The payment was successfully completed from my bKash account, and the amount has already been deducted. However, the deposit in my Dafabet account is still showing as "Pending", and my account has not been credited.

I have already:

Submitted a follow-up request.

Contacted your support through email and live chat.

Waited for more than 3 days.

Unfortunately, I have received no reply or assistance from your support team.

I have attached:

Screenshot of the successful bKash transaction.

Screenshot showing the Dafabet deposit status as Pending.

I kindly request you to investigate this issue immediately and either:

Credit BDT 5,000 to my Dafabet account, or

Refund the full amount to my original payment method.

If this issue is not resolved promptly, I will be forced to escalate my complaint to independent gambling dispute resolution services and the relevant licensing and regulatory authorities.

I expect your prompt response and immediate resolution.

Sincerely,

Dafabet Username:< removed and sent to the casino >

Disputed Casino Dafabet Casino
Amount ৳5000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear Dafabet Team and AskGamblers Team,
I am happy to confirm that I have now received my BDT 5,000 deposit.
I would like to sincerely thank Dafabet for resolving the issue and also thank AskGamblers for their support and assistance in helping me with this complaint.
I appreciate your efforts in resolving the matter.
Thank you very much.
Kind regards,
Sohag
User name
Dear Valued Customer,

Kindly note that the deposit of transaction ID 523902222 was successfully processed to your account.

Regards,
Dafabet
User name loyalty-level-1
Thank you for your reply.
Unfortunately, I still have not received any solution, and it has now been 7 days since my deposit was made.
Every time I contact your support team, I receive the same response: "we have sped up the process" or "we are working on it." However, no one has explained why this verification is taking so long or provided any estimated timeframe for resolution.
I have fully cooperated by submitting all requested payment proof on the first day. Despite this, my deposit remains pending, and I have received no meaningful update.
In addition, I now appear to be receiving only automatic responses from your local support email (please see the attached screenshot). Because of this, I am concerned that I can no longer communicate with the support team or receive a proper response.
I respectfully ask Dafabet to provide:
A clear explanation for the delay.
A realistic timeframe for resolving my case.
Immediate credit of my BDT 5,000 deposit, or a full refund if the deposit cannot be completed.
I simply want my issue resolved. After 7 days, repeated template responses without a solution are not acceptable.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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58h left
$1,068