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Urgent complaint deposit pending


1 month ago

Dear Support Team,

I am writing to file a formal complaint regarding my deposit, which has remained pending for more than three (3) days without any resolution or response from your support team.

Transaction Details:

Dafabet Username: < removed and sent to the casino >

Deposit Amount: BDT 5,000

Dafabet Transaction ID: 523902222

Transaction Date & Time: 29 July 2026, 09:01 PM

Payment Method: bKash (RupiLink Digital bKash)

bKash Transaction ID: DGT5U002WH

The payment was successfully completed from my bKash account, and the amount has already been deducted. However, the deposit in my Dafabet account is still showing as "Pending", and my account has not been credited.

I have already:

Submitted a follow-up request.

Contacted your support through email and live chat.

Waited for more than 3 days.

Unfortunately, I have received no reply or assistance from your support team.

I have attached:

Screenshot of the successful bKash transaction.

Screenshot showing the Dafabet deposit status as Pending.

I kindly request you to investigate this issue immediately and either:

Credit BDT 5,000 to my Dafabet account, or

Refund the full amount to my original payment method.

If this issue is not resolved promptly, I will be forced to escalate my complaint to independent gambling dispute resolution services and the relevant licensing and regulatory authorities.

I expect your prompt response and immediate resolution.

Sincerely,

Dafabet Username:< removed and sent to the casino >

Disputed Casino Dafabet Casino
Amount ৳5000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear Dafabet Team and AskGamblers Team,
I am happy to confirm that I have now received my BDT 5,000 deposit.
I would like to sincerely thank Dafabet for resolving the issue and also thank AskGamblers for their support and assistance in helping me with this complaint.
I appreciate your efforts in resolving the matter.
Thank you very much.
Kind regards,
Sohag
User name
Dear Valued Customer,

Kindly note that the deposit of transaction ID 523902222 was successfully processed to your account.

Regards,
Dafabet
User name loyalty-level-1
Thank you for your reply.
Unfortunately, I still have not received any solution, and it has now been 7 days since my deposit was made.
Every time I contact your support team, I receive the same response: "we have sped up the process" or "we are working on it." However, no one has explained why this verification is taking so long or provided any estimated timeframe for resolution.
I have fully cooperated by submitting all requested payment proof on the first day. Despite this, my deposit remains pending, and I have received no meaningful update.
In addition, I now appear to be receiving only automatic responses from your local support email (please see the attached screenshot). Because of this, I am concerned that I can no longer communicate with the support team or receive a proper response.
I respectfully ask Dafabet to provide:
A clear explanation for the delay.
A realistic timeframe for resolving my case.
Immediate credit of my BDT 5,000 deposit, or a full refund if the deposit cannot be completed.
I simply want my issue resolved. After 7 days, repeated template responses without a solution are not acceptable.

Dafabet Casino Complaint Stats

Resolved 1451 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
94h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
21h left
$288