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UPI payment debited but not credited


I am writing to raise a complaint regarding a deposit transaction that is still showing as pending.

Transaction Details:

• Transaction ID: 499263543

• Date: 22/03/2026

• Time: 08:43 PM

• Amount: ₹1000.00

• Transaction Type: Deposit

• From: Umbrah Wallet UPI

• To: Casino

• Status: Pending

The amount of ₹1000 has been debited from my account, but it has not been credited to my casino account, and the transaction remains in pending status.

I kindly request you to:

1. Check the status of this transaction

2. Credit the amount to my casino account

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name loyalty-level-2
This is unacceptable. I have already provided my bank statement showing successful debits from my account.
₹17,000 – Transaction ID: 499383801 (23/03/2026, 10:19 PM) – Still pending
₹1,000 – Transaction ID: 499263543 (22/03/2026, 08:43 PM) – Still pending

Both payments have been successfully debited from my bank account, and my bank has confirmed that refund is not possible as the transactions are completed.

However, the amounts are still showing as pending on your side, which is unacceptable.

I request @AskGamblers to kindly intervene and assist in resolving this issue.

If you claim these payments were not received, provide clear and verifiable proof immediately from your payment processor.

Please resolve this without further delay, either by crediting the amount or providing valid proof.
@askgamblers team please resolve this issue i submitted all the payment proofs and bank statement they not provided valid proof till now . with out valid proof i will not accept this at all.
User name
Dear Valued Customer,

Kindly be informed that after thorough checks on Transaction ID 499263543, our payments partner has confirmed that the funds have not been received.

In case the amount has already been deducted from your account, we kindly advise you to contact your bank to request a refund or further assistance regarding the transaction status.

We remain at your disposal should you require any further assistance.

Thanks,
Dafabet.
User name loyalty-level-2
I have been waiting for these from past month please add my funds as soon as possible.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068