Unresolved Withdrawal of INR 15000 Delayed for 13 Days
I initiated a withdrawal request of INR 15,000 on 12/12/2024 at 02:01:21 IST, which was confirmed as successfully processed on 12/12/2024 at 06:33:29 IST. Despite the promised timeframe of 1-4 banking days, the funds have not been reflected in my account as of 25/12/2024, causing significant inconvenience.
I have repeatedly followed up with the payment provider, who provided a UTR: 116670753474 and advised me to contact my bank. However, my bank clearly mentioned that there was no transaction with provided UTR and has requested further transaction details, including the sender's name and bank details. Despite escalations to the payment provider's team, no resolution has been provided, and the delay has now extended to 13 days without clarity or resolution.
My primary concern is to receive the funds immediately or obtain all necessary transaction details to escalate the matter with my bank.
And now I can see I'm unable to reach them via email. I'm choosing this path.