Complaint #2544 Dafabet Casino

Unresolved deposit of 50000 INR pending for 11 days

By Sunilmondl

3 months ago

Dear AskGamblers Team,

I am filing this complaint against Dafabet regarding a successful deposit of 50,000 INR made on 17th February 2026, which has not been credited to my gaming account (Username: Sunilmondl) or refunded even after 11 days.

Transaction Details:

Amount: 50,000 INR

Date & Time: 17 Feb 2026, 02:10 PM IST

UTR Number: 568595767128

Dafabet Transaction ID: 493530455

Payment Method: PhonePe (via third-party account)

Recipient UPI: boim-940173672651@boi (DEVIKA RAJ)

The Issue:

Due to an unintentional mistake, I transferred 50,000 INR from my friend's PhonePe account. I am fully aware of Dafabet's policy regarding third-party deposits. I have shared all the proofs with their customer support immediately after the transaction.

However, for the last 11 days, I have only received the same generic response: "A follow-up has been initiated with the payment partner... funds will be added to your wallet once confirmed.

Despite providing the successful transaction receipt and UTR, there is no progress. This delay of 11 days for a "follow-up" is unreasonable.

Desired Resolution:

Since this was a third-party deposit, I am not asking for the funds to be credited to my gaming wallet. I request a full REFUND of 50,000 INR back to the original source (sender's bank account).

I have attached the Bank's account statement, PhonePe successful payment screenshot, and the deposit history from my Dafabet account as evidence.

Thank you.

Disputed Casino Dafabet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

3 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Sunilmondl

3 months ago

"Dear AskGamblers Team,
Dafabet has updated the status of
my transaction (ID: 493530455) as 'Follow up initiated' on their cashier portal, stating that their payment partner is checking the status.

However, it has already been several days since the successful payment of ₹50,000 was made on 17th Feb 2026. I have already provided the bank receipt and UTR (568595767128) as proof.
I request the team to provide a final resolution instead of keep asking for follow-ups, as the money has been out of my bank account for over 14 days now

Dafabet Casino

• Representative

3 months ago

Dear Valued Customer,

Please be advised that, as per our thorough checks, transaction ID 493530455 has not yet been received by our payments partner.

If the amount has already been deducted from your account, we kindly recommend contacting your bank directly to request a refund.

We appreciate your understanding and patience.

Thanks,
Dafabet

Sunilmondl

3 months ago

Still I’m waiting for ₹50,000 deposit. It has been literally 12 days

Dafabet Casino Complaint Stats

Resolved 1276 / 1341

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

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