Complaint #2544 Dafabet Casino

Unresolved deposit of 50000 INR pending for 11 days

By Sunilmondl

4 months ago

Dear AskGamblers Team,

I am filing this complaint against Dafabet regarding a successful deposit of 50,000 INR made on 17th February 2026, which has not been credited to my gaming account (Username: Sunilmondl) or refunded even after 11 days.

Transaction Details:

Amount: 50,000 INR

Date & Time: 17 Feb 2026, 02:10 PM IST

UTR Number: 568595767128

Dafabet Transaction ID: 493530455

Payment Method: PhonePe (via third-party account)

Recipient UPI: boim-940173672651@boi (DEVIKA RAJ)

The Issue:

Due to an unintentional mistake, I transferred 50,000 INR from my friend's PhonePe account. I am fully aware of Dafabet's policy regarding third-party deposits. I have shared all the proofs with their customer support immediately after the transaction.

However, for the last 11 days, I have only received the same generic response: "A follow-up has been initiated with the payment partner... funds will be added to your wallet once confirmed.

Despite providing the successful transaction receipt and UTR, there is no progress. This delay of 11 days for a "follow-up" is unreasonable.

Desired Resolution:

Since this was a third-party deposit, I am not asking for the funds to be credited to my gaming wallet. I request a full REFUND of 50,000 INR back to the original source (sender's bank account).

I have attached the Bank's account statement, PhonePe successful payment screenshot, and the deposit history from my Dafabet account as evidence.

Thank you.

Disputed Casino Dafabet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Sunilmondl

4 months ago

"Dear AskGamblers Team,
Dafabet has updated the status of
my transaction (ID: 493530455) as 'Follow up initiated' on their cashier portal, stating that their payment partner is checking the status.

However, it has already been several days since the successful payment of ₹50,000 was made on 17th Feb 2026. I have already provided the bank receipt and UTR (568595767128) as proof.
I request the team to provide a final resolution instead of keep asking for follow-ups, as the money has been out of my bank account for over 14 days now

Dafabet Casino

• Representative

4 months ago

Dear Valued Customer,

Please be advised that, as per our thorough checks, transaction ID 493530455 has not yet been received by our payments partner.

If the amount has already been deducted from your account, we kindly recommend contacting your bank directly to request a refund.

We appreciate your understanding and patience.

Thanks,
Dafabet

Sunilmondl

4 months ago

Still I’m waiting for ₹50,000 deposit. It has been literally 12 days

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (220)

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Partial Withdrawal Not Received for More Than 15 Days

I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a withdrawal of ₹40,000 INR on 23/06/2026.

Transaction ID: 518635794

Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

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Return the amount to my Dafabet wallet immediately if the transfer has failed.

Thank you for your assistance.

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Transaction Details

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* Transaction ID: 494581947
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I am attaching my bank statement as proof of evidence.

I request @dafabet team to solve the issue immediately.

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I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

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Kind regards,

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Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

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Note - Deposit Payment Slip attached below

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Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

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Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

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