Complaint #40 Dafabet Casino

Unjustly charging me over €1,300 in banking fees

By Maria M.

7 years ago

Please be informed that per our Terms of Use section 7.5 - "We reserve the right to apply ahandling charge on deposits and withdrawals to cover third party transactions costs dependingon the selected payment method. We shall inform you if you will be subjected to this handling charge."

This was only answer to my questions.
I was quite for long time but 3.11.2018 I went to play in Dafabet casino. I deposited 30 000EUR while i still had 450 eur in sport section.

In time of deposit I was not informed that I am compolsary to pay their reposibility to pay banking fees. I can say dafabet make money on losing players but not only they size winnings from slight winners. If i were informed in advance that I am fully compolsary to pay banking fees I would need to know how much I have to pay in forehand - I dont agree if it is done in way it happened to me that Dafabet decided to apply their T&C inappropriately. Not mention that I had very little of deposit in the past.

When I wagered my deposit more than once having swings and risking my own funds. (being down 5000EUR in live dealer and down 2000EUR in their casino black jack game) at the end I make it back. My winnings covered my loses and fully aware that my deposit has been rollover over more than once I requested withdrawal of 30 600EUR. This means I transfered 450 eur from my sport balance to my casino balance and requested 30 600EUR. My winning was 150EUR.
After this on the next day my account was locked and put on hold for 5 days investigation. Letting me know that this is standard procedure. (standart procedure is when comapny send you an email and request documents from you to verify account and process payment afterwards) But Dafabet is different they did not send email or asked for documents they simply silently locked my account and kept me waiting easily 5 days.

Not mentioning how to make legit complaint to license - absence of information under which license is Dafabet accepting customers of Europe. I asked them every day how to make officail complaint with no asnwer.

Standard checks procedure in Dafabet is frustrating to read it. I sskip this for this moment.

At last I can have only nice feedback for agents taking my query fifth day. All previos days were disaster leading to nowhere.

I was paid 29 380.5 EUR today 8.11.2018 which means Dafabet charged me 1219.5EUR making my win of 150 EUR into losing customer of 1369.5EUR which I fully disagree and I hope in resolve this issue.
If there exist any reason why this was charged on my I want to know but I have not heard asnwer from dafabet for last 5 days.

Thank you
I will be very happy to inform this issue will be solved and charged fee refunded to me. Otherwise illogically makes winners comes into loser at Dafabet.

Disputed Casino Dafabet Casino

Reason Terms violation

Amount €1369.5

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team is awaiting Dafabet Casino team to provide the required information.

mmgoals

• Slovakia

7 years ago

Dear Sir or Madam,

I have received information about your term Terms of Use: 7.5 in email dated

From: EN Customer Support

To: < email removed >

Date: 7. 11. 2018 5:09

Subject: Re: Withdrawal concern

Received from: dafabet.com

However I made deposit 3.11.2018 you have not informed me about anything before I made deposit. Please be so kind and do refund banking fees.

As a customer I am not obliged to pay your fees unless you inform me in advance via email. This did not happen.

You never mentioned to me term Terms of Use: 7.4 it says

For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge.

Can you describe better to how you decide what is meant by commensurate betting activity?

If you this I had small bet size YOU are wrong as I was taking bets over 2000EUR in most of the case. I have wagered over 30000EUR which was my deposit. I see no lack of activity.

I gladly ask you in front of public to be fair to your customers.

Thank you for clarification.

< full name removed >

Dafabet Casino

• Representative

7 years ago

Player was notified in accordance with ‘Dafabet Terms of Use’ by email.

Terms of Use: 7.5 ………………….We shall inform you if you will be subjected to this handling charge."

For further clarification, the decision was made as a direct consequence of ‘Terms of Use 7.4’

Terms of Use: 7.4 ……………………… For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge.

Best regards

dafabet management

Dafabet Casino Complaint Stats

Resolved 1454 / 1520

Avg. Amount $1,120

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

It is regarding deposit amount of INR 14,000

Dear team,

This query is regarding deposit amount of INR 14,000.

I have deposited amount of INR 14,000 on 27th july 2026 with transaction ID - 523638747 and UTR number - 657457517513 but till now the amount has not been credited to my dafabet account.

Please help with the resolution at the earliest

80h left

₹14,000

Email id is not updated as requested

Hello All,

I've requested for email id change under ticket (Email id change request - REDDY6302 | Ticket #1379918) from < email #1 masked > pr***[email protected] to < email #2 masked > om***[email protected], but instead of changing it to < email #2 masked > om***[email protected], your team updated it as < email #3 masked >

om***79@dafafun.com.

What is this extension @dafafun.com ??? I haven't asked you to update this as email in anyone of my mails but from where did you get it ??? ( Refer below mail communication screenshots attached)

It was your mistake , someone in your team internally made a typing mistake and update the email as < email #3 masked > om***79@dafafun.com instead of correct email < email #2 masked > om***[email protected]

Now I'm unable to get any emails from Dafabet to my both new and old emails (< email #1 masked > pr***[email protected] and < email #2 masked > om***[email protected])

Even I tried to retrieve my account but it's not taking my email address, saying to reverify the data.

I've contacted LIVE CHAT and they sent a test email to my registered email id linked to REDDY6302 but I've never received that test mail to anyone of my emails (< email #1 masked > pr***[email protected] and < email #2 masked > om***[email protected])

Kindly for better communication and access for me with Dafabet, kindly update my email id as < email #2 masked > om***[email protected] NOT AS < email #3 masked > om***79@dafafun.com

Correct mail: < email #2 masked > om***[email protected]
Wrong email: < email #3 masked > om***79@dafafun.com

Please help me with this immediately

76h left

Withdrawal declined and Verification Delayed

My username is Leela97

I have a balance of 99000 in my Dafabet account, and for withdrawal they have asked my documents.

I have submitted all my documents and sent the documents from mail, also it's been two weeks no reply from dafabet chat. I have contacted them through email also they are not responding properly.

I request Askgamblers to intervene and solve my issue.

I am attaching my proofs below

76h left

₹99,000

Withdrawal concern and No response from responsible Support party

I am raising this complaint regarding my withdrawal request, which was submitted on September 4, 2026.

Shortly after submitting the withdrawal, I contacted the operator and explained that I was experiencing a medical emergency and urgently needed the funds. I specifically requested that my withdrawal be expedited due to the circumstances.

Unfortunately, instead of providing meaningful assistance, I was simply asked to wait until September 10, 2026.

Today, September 10, the situation has become even more frustrating. The operator appears to have enabled an automated response system, and every email I send is now receiving an automated reply rather than a response from an actual support representative.

I understand that withdrawals may have standard processing times. However, I had already made the operator aware of my medical emergency and was specifically told to wait until today. I am therefore requesting a proper update and resolution rather than being repeatedly directed to automated responses.

I am asking AskGamblers to please review this case and assist me in obtaining a clear response from the operator.

My requested resolution:

Immediate review of my withdrawal.
A clear explanation of the current status and reason for the delay.
Processing of my withdrawal as soon as possible.
A response from a real support representative rather than an automated email.

I hope the operator will take this complaint seriously and resolve the matter without any further unnecessary delay.

84h left

₹10,000

169000 Crypto Deposit Successfully Completed on Blockchain but Still Not Credited

Dear AskGamblers Complaint Team,
I am requesting your assistance regarding an INR 169,000 deposit to my Dafabet/Dafa Sports account which has not been credited despite the cryptocurrency transaction being successfully completed on the blockchain.
The payment page instructed me to transfer 1,784.359877 USDC via Ethereum (ERC20) to the provided deposit address:
I completed the transaction to the exact address provided. My wallet shows the transfer as Completed, and the blockchain explorer confirms that the transaction was successful and that 1,784.359877 USDC was transferred to the specified address.
I have already contacted Dafabet and provided the transaction hash, sending/receiving addresses, wallet transaction proof, blockchain confirmation and screenshots of the deposit instructions.
Dafabet acknowledged my complaint regarding Transaction ID 528449446 but only informed me that the INR 169,000 would be credited “once confirmed.” Despite the blockchain transaction already being successfully confirmed, the deposit continues to show as Pending in my Dafabet cashier.
I respectfully request AskGamblers to intervene and ask Dafabet to trace this transaction with its payment provider and credit the full INR 169,000 to my Dafa Sports account without further unnecessary delay. If for any technical reason the deposit cannot be credited, I request that the equivalent cryptocurrency amount be returned to the originating wallet.
I am attaching the deposit QR/payment instruction, wallet confirmation, blockchain transaction confirmation, Dafabet cashier showing the INR 169,000 deposit as pending, and my correspondence with Dafabet support.
Thank you for your assistance.

Resolved

₹169,000

Withdrawal not credited despite successful processing

Hello AskGamblers Team,

I am facing an issue with my Dafabet withdrawal of ₹58,300.

Username: VIJAYKUMAR0877

Transaction ID: 527449404

Withdrawal Date: 31/08/2026

Dafabet marked the withdrawal as Successful on 31/08/2026 at 15:48:56 IST, but the amount has not been credited to my bank account. It's been almost 9 days since I've been getting the same generic response from Dafabet CS, and days are passing without an update.

I contacted Dafabet several times and provided the bank statement they requested. I also checked with my bank, but the transaction/UTR is not traceable, and no credit has been received.

Dafabet has informed me that the issue is being checked by their Payments Team, but I am still waiting for the withdrawal amount.

I have attached the bank statement as proof.

Please help me resolve this issue and get my ₹58,300 credited.

Thank you.

68h left

₹58,300

Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01

I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.

My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.

I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”

Despite completing verification, the withdrawal problem has not been resolved.

On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:

Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined

Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.

I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.

At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.

I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.

I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.

I am attaching supporting evidence showing:

My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

67h left

₹85,930

Withdrawal not credited 8000

Dear Support Team,

I am writing to raise a complaint regarding a withdrawal transaction where the amount has not been credited to my bank account.

Transaction Details:

Transaction ID: 527365615
Transaction Date: 30/08/2026, 03:00:37 PM
Transaction Amount: ₹8,000.00
Status: Successful
UTR Number: 948521025896
Transaction Type: Withdrawal
From: Common Wallet
To: Local Bank Transfer

Although the transaction status shows Successful, the amount of ₹8,000 has not been credited to my bank account.

Please investigate this transaction using the above UTR number and arrange for the amount to be credited at the earliest. Kindly also provide an update on the status and resolution of my complaint.

Pw of attachment: < password removed >

Thank you.

76h left

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Verification pending for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,52,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

92h left

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Withdrawal of INR 40000 has not been credited for a long time

Hi @dafabet team

I withdrew Rs 40000 on 18th August.

The withdrawal was successfully processed but has not been credited to my bank account.

17 working days have already passed, but the amount has still not been credited to my bank account.

Please check with the payment partners and please credit the amount to my bank account.

Transaction ID in Dafabet: 526211119

Resolved

₹40,000