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Unjustified withdrawal rejection


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By Mate G.
1 year ago
I am submitting this complaint regarding an unjustified withdrawal rejection by Dafabet. Below are the key facts of my case:

Key Facts:
- Account registration date: November 11, 2016 (Member for over 8 years at the time of writing this complaint).
- I had funds in my account from a previous deposit made years ago, though I cannot recall the exact date.
- Until 2025, I had only placed a few sporadic bets over the past 8+ years.
- Recent deposit activity: From February 13, 2025, to February 14, 2025, I deposited a total of 1,377 EUR using USDT (ETH) through Cozeni:
- 402.29 EUR
- 402.84 EUR
- 573.83 EUR
- I placed several sports bets, resulting in a loss.
- On February 24, 2025, I requested a withdrawal of 1,103 EUR to my USDT (ETH) wallet via Cozeni.
- Dafabet rejected my withdrawal and directed me to contact customer support via email.
- Customer support has been uncooperative and misleading:
- They falsely claim that my country (Hungary) is restricted, despite Hungary not being listed in their Terms & Conditions as a prohibited country. Additionally, Hungary is available as a selectable option during registration.
- When asked for clarification, support agents either pretend not to understand my question or provide generic, empty responses such as, “Our team is still working on your issue. Thanks for your patience.”
- The live chat support abruptly closes conversations without providing a resolution.
- No KYC verification requests: On their KYC page, no documents have been requested for verification.

Complaint Goal:
I am requesting Dafabet to honor my withdrawal request of 1,103 EUR, as their reasoning for withholding my funds is based on false information.

Evidence Attached:
- Account transaction history (showing deposits and withdrawal request).
- Withdrawal rejection notification email.
- Betting statement.
- Proof that Hungary is NOT listed in their restricted countries (Terms & Conditions).
- Proof that Hungary is available as a registration option.
- Proof that no KYC verification is required on my account.
- Screenshots of misinformation from chat agent 1 ("Cristo").
- Screenshots of empty responses from chat agent 2 ("Healy"), leaving me on read.

I kindly ask Askgamblers to intervene and ensure Dafabet processes my withdrawal without further delay.

Looking forward to a fair resolution.

Thank you!
Disputed Casino Dafabet Casino
Amount €1103

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
That is correct, I received the funds, thank you all for the cooperation, complaint can be closed as resolved.
User name
Dear valued customer,

We would like to apologize for the delay in confirming your withdrawal request.
Kindly be informed that your transaction is now successful.

We still encourage you to contact our CS department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
I will do and report back.

Dafabet Casino Complaint Stats

Resolved 1452 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
92h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
19h left
$288