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Unjust Fund Deduction and Non Receipt of Withdrawal Dafabet Casino


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By Viraj B.
2 years ago

Casino Name: Dafabet Casino

Username at Casino: < username removed >


Complaint:

Dear AskGamblers team,

I am writing to file a complaint against Dafabet Casino regarding a significant issue with my account balance and an unresolved withdrawal request.

1. Unexplained Fund Deduction:

My account initially held approximately INR 10,60,000, but 50% of this amount was deducted without any explanation or prior notice. As a result, my balance was reduced to approximately INR 5,40,000. I am unable to provide the exact figures as my account has since been closed by the casino.

2. Manual Withdrawal Request:

Following the closure of my account, I reached out to Dafabet’s support team via chat, phone, and email to request a manual withdrawal of my remaining balance. They requested identity proof, which I promptly provided. I was informed that the withdrawal had been approved and processed.

3. Withdrawal Not Received:

Despite being told that the withdrawal was processed, I have not received the funds. It has now been almost a month since my withdrawal request. All attempts to follow up through Dafabet's chat, email, and phone support have been unsuccessful as they no longer respond to my inquiries.

4. Resolution Request:

I am seeking assistance to recover my remaining balance of INR 5,40,000 and an explanation for the unjust deduction of 50% from my account.

I kindly request your help in resolving this matter as Dafabet has failed to respond to my attempts to communicate. I believe this behavior is unjust and needs to be addressed.


Thank you for your time and support.

I have attached email proofs as well.


Kind regards,

< full name removed >

Disputed Casino Dafabet Casino
Amount ₹1060000

Discussion

User name

Dear all,

Despite our best efforts to assist the player in claiming his winnings, after suspicions that the player's account may have been compromised and after receiving confirmation from the casino regarding this matter, we have no other choice but to reject the case.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to impose a permanent ban on the player to use our services from now on.

User name
Thank you for restoring the account dear Dafabet casino. Now please restore access to my account on Dafabet or process my withdrawal.
User name
We have verified the player via registered email id and the new set of ID documents provided by him.
The individual who is contacting via Askgamblers requesting to change the details is not a real player.Kindly update the complaint accordingly.
User name

Dear all,

This complaint has been reopened as per Dafabet Casino request as the player's account has been restored and ready to be verified.

The AskGamblers Complaint Team would like to help both parties involved into the dispute reach a satisfactory resolution.

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000