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Two withdrawals 11600 and 10000 INR have not been credited to my bank account


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By k y.
5 months ago
Message on forum

Casino: Dafabet

Username: Varma7777

Full Name: <removed>

I am writing to file a complaint against Dafabet for two withdrawal transactions that were approved but never credited to my bank account.

Transaction Details:

• Transaction ID: 510656761 | Amount: INR 10,000.00 | Date: 13/05/2026 11:15 PM | Status: Successful

• Transaction ID: 510657000 | Amount: INR 11,600.00 | Date: 13/05/2026 11:17 PM | Status: Successful

• Total Pending: INR 21,600.00

• Method: Local Bank Transfer

• Both approved by Dafabet on 14/05/2026 at 21:13:03 IST

It has now been 6 days since the withdrawals were initiated, and the funds have still not been credited to my bank account. I contacted Dafabet live chat on both 18/05/2026 (agent: Pandu) and 19/05/2026 (agent: Thota). On both occasions, the agents only repeated the same scripted response about 1–4 banking days, refused to escalate the matter, provided no tracking information, and offered no concrete resolution despite my pointing out that the stated timeframe had elapsed.

Evidence attached:

1. Screenshot – Transaction ID 510656761 (INR 10,000 – Successful)

2. Screenshot – Transaction ID 510657000 (INR 11,600 – Successful)

3. Live chat transcript – 18/05/2026

4. Live chat transcript – 19/05/2026

5. Bank statement (13/05/2026 to 19/05/2026) showing no credit received

I request that Dafabet immediately provide a clear status update on the bank transfer and credit INR 21,600.00 to my account without further delay, or re-process the withdrawal if the transfer has failed on their end.

Disputed Casino Dafabet Casino
Amount ₹21600

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear Askgamblers, I have received my amount, kindly requesting you to close the complaint.
User name

Dear @Yashvarma,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please be informed that, as confirmed with the PSP (Payment Service Provider), the payment has been successfully refunded, and the corresponding funds have been credited back to your gaming account under Internal ID: 512897457.

Thank you for your understanding.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068