Complaint #3137 Dafabet Casino

Two successful UPI deposits not credited or refunded for over a month

By Sanjeev Carlos B.

1 month ago

I am filing this complaint because two successful UPI deposits were deducted from my bank account but were never credited to my Dafabet account, nor have they been refunded.

Deposit 1:
- Amount: INR 5,999.83
- Date: 01 July 2026
- Dafabet Transaction ID: 519985111
- UTR: 355893224472

Deposit 2:
- Amount: INR 10,000
- Date: 24 July 2026
- Dafabet Transaction ID: 523241597
- UTR: 810667349917

Both payments were successfully completed through UPI, and I have the payment proofs and bank transaction details.

I contacted Dafabet live chat and email support many times. Every time I received the same response that the issue had been escalated to the relevant team, but no resolution has been provided. The deposits are still missing.

I respectfully request that Dafabet either credit both deposits to my account or refund the full amount immediately.

I have attached the payment proofs and screenshots of the failed deposit status for reference.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹16000

Discussion

AskGamblers

• Support Team

8 hours ago

Dear all,

After careful consideration and evaluation of the situation at hand, it has been determined that due to the inability of Dafabet Casino to provide a clear timeframe for the conclusion of the ongoing investigation, and taking into account the significant duration of time that has already transpired, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved. We do, however, recommend Dafabet Casino to request a reopening of the complaint, once the investigation has been satisfactorily concluded.

karlosdonovan1

• India

13 hours ago

Dear Dafabet,

How much longer am I expected to remain patient? It has now been more than 47 to 48 days since my original INR 10,000 deposit has been stuck. I have been continuously waiting, following up and providing payment proof, yet I still have no proper resolution.

I want to make the timeline absolutely clear because your recent live chat response has created unnecessary confusion.

My ORIGINAL payment was made on 24 July 2026 at 03:59:15 IST for INR 10,000. This is the payment that has been stuck from the beginning. The Transaction ID is 523241597 and the UTR is 810667349917.

Recently, during live chat, one of your agents told me that the deposit was made on 24 July 2026 at 01:29:15 IST and that my UTR had already been used for a previous deposit. I want to make this very clear: I did NOT make my original INR 10,000 payment at 01:29:15 IST. My actual payment was made at 03:59:15 IST, and that is the payment I have been asking Dafabet to resolve since the beginning.

After the 24 July payment remained stuck, I waited and tried to resolve the issue through Dafabet. I was also advised during chat that I could try entering the same UTR again for the stuck deposit. Because the original payment was still unresolved, I later tried some small trial deposits and entered the same UTR belonging to my original 24 July payment. However, this did not resolve the original stuck payment.

Then, on 18 August 2026, I made another attempt. At that time, I noticed that the same payment partner, BlinkMoney, was being used for the transaction. I uploaded the payment proof as instructed, and this resulted in new tickets being generated.

But these later attempts and tickets are NOT the original issue.

The actual issue is still my ORIGINAL INR 10,000 payment made on 24 July 2026 at 03:59:15 IST, Transaction ID 523241597, UTR 810667349917.

Please do not mix the later trial attempts with my original payment. The original payment was made first, the funds were debited from my bank, and the payment has remained unresolved ever since.

I have already provided payment proof and screenshots multiple times. I have also confirmed with my bank that the money was successfully sent. My bank has informed me that after such a long period, they cannot process a chargeback or reversal and have advised me to contact the recipient/payment side directly.

I have no direct contact with BlinkMoney or any other payment partner. I made the payment using the payment details provided through Dafabet. Therefore, Dafabet must coordinate with its payment partner and trace the original payment.

What is extremely frustrating is that I have now been waiting for more than 47 to 48 days, while Dafabet continues to tell me to be patient. Only now I am being told that the payment partner has been escalated for review. This should have been done properly when I first reported the issue.

I also have a serious concern about the way this matter is being handled. Since I filed my complaint on AskGamblers, I have continued receiving assurances that the matter is being reviewed, but the resolution keeps getting delayed. I sincerely hope Dafabet is not allowing this complaint to remain unresolved simply by repeatedly extending the review process. After waiting this long, I need to see actual action and progress, not another excuse to delay the matter further.

The automated replies and AI responses have also been extremely frustrating. I do not need another automated message telling me to wait. I need a proper manual investigation by someone who actually reviews the payment records and communicates with the payment partner.

I have already waited far beyond any reasonable timeframe. My money is still missing, I have spent countless hours following up through email, live chat and AskGamblers, and I have also missed opportunities because my funds have remained stuck.

Please investigate the ORIGINAL 24 July payment properly, coordinate directly with BlinkMoney/payment partner, trace UTR 810667349917 and provide a concrete resolution.

I have been patient for more than 47 to 48 days. Please do not ask me for more patience. I need action and my INR 10,000 resolved now.

Dafabet Casino

• Representative

15 hours ago

Dear Valued Customer,

Apologies for the delayed response.

Please note that we are still working on your inquiry. We apologize for any inconvenience or delays you are experiencing.

Regards,
Dafabet

karlosdonovan1

• India

4 days ago

Dear Dafabet,

Honestly, this is becoming nothing short of a joke. I filed this complaint on AskGamblers almost a month ago, and my INR 10,000 deposit has already been stuck for more than 43 days. Yet Dafabet continues to give me the same assurances and excuses and keeps asking me to wait.

For more than 43 days, I have been waiting. How much longer am I supposed to wait? Through live chat and email, I keep receiving different explanations, but there is still no concrete progress or resolution.

I have already made the payment through the UPI details provided through Dafabet, and I have submitted the payment screenshot, proof and UTR multiple times. What more proof do you need to release my funds? I made the payment through the payment system provided by Dafabet. If the funds are with your payment partner, then Dafabet should coordinate with them and resolve the matter instead of continuously making the customer wait.

What is even more frustrating is the customer service. Almost everything is being handled through bots, automated responses and repetitive AI-generated replies instead of someone actually reviewing my case manually. Some of the AI responses I have received have been completely useless and show no real understanding of my situation. I want a proper MANUAL REVIEW and a manual response from someone who has actually investigated my case.

I am also seeing complaints where customers have had their funds stuck for months. That makes me seriously question how long Dafabet intends to keep my case under “review.”

I have already lost more than 43 days waiting for my own money. I have missed betting opportunities, wasted countless hours following up through email, live chat and AskGamblers, and this entire situation has caused enormous frustration and mental stress.

Who is going to compensate me for the time wasted, the inconvenience and the opportunities I have missed?

At this point, I do not need another assurance that you are “still working on it.” I need Dafabet to actually resolve Transaction ID 523241597 and provide a concrete update based on a genuine manual investigation.

ENOUGH WITH THE WAITING. Please resolve my INR 10,000 deposit now.

Dafabet Casino Complaint Stats

Resolved 1454 / 1520

Avg. Amount $1,120

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

169000 Crypto Deposit Successfully Completed on Blockchain but Still Not Credited

Dear AskGamblers Complaint Team,
I am requesting your assistance regarding an INR 169,000 deposit to my Dafabet/Dafa Sports account which has not been credited despite the cryptocurrency transaction being successfully completed on the blockchain.
The payment page instructed me to transfer 1,784.359877 USDC via Ethereum (ERC20) to the provided deposit address:
I completed the transaction to the exact address provided. My wallet shows the transfer as Completed, and the blockchain explorer confirms that the transaction was successful and that 1,784.359877 USDC was transferred to the specified address.
I have already contacted Dafabet and provided the transaction hash, sending/receiving addresses, wallet transaction proof, blockchain confirmation and screenshots of the deposit instructions.
Dafabet acknowledged my complaint regarding Transaction ID 528449446 but only informed me that the INR 169,000 would be credited “once confirmed.” Despite the blockchain transaction already being successfully confirmed, the deposit continues to show as Pending in my Dafabet cashier.
I respectfully request AskGamblers to intervene and ask Dafabet to trace this transaction with its payment provider and credit the full INR 169,000 to my Dafa Sports account without further unnecessary delay. If for any technical reason the deposit cannot be credited, I request that the equivalent cryptocurrency amount be returned to the originating wallet.
I am attaching the deposit QR/payment instruction, wallet confirmation, blockchain transaction confirmation, Dafabet cashier showing the INR 169,000 deposit as pending, and my correspondence with Dafabet support.
Thank you for your assistance.

Resolved

₹169,000

Withdrawal not credited despite successful processing

Hello AskGamblers Team,

I am facing an issue with my Dafabet withdrawal of ₹58,300.

Username: VIJAYKUMAR0877

Transaction ID: 527449404

Withdrawal Date: 31/08/2026

Dafabet marked the withdrawal as Successful on 31/08/2026 at 15:48:56 IST, but the amount has not been credited to my bank account. It's been almost 9 days since I've been getting the same generic response from Dafabet CS, and days are passing without an update.

I contacted Dafabet several times and provided the bank statement they requested. I also checked with my bank, but the transaction/UTR is not traceable, and no credit has been received.

Dafabet has informed me that the issue is being checked by their Payments Team, but I am still waiting for the withdrawal amount.

I have attached the bank statement as proof.

Please help me resolve this issue and get my ₹58,300 credited.

Thank you.

84h left

₹58,300

Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01

I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.

My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.

I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”

Despite completing verification, the withdrawal problem has not been resolved.

On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:

Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined

Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.

I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.

At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.

I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.

I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.

I am attaching supporting evidence showing:

My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

62h left

₹85,930

Withdrawal not credited 8000

Dear Support Team,

I am writing to raise a complaint regarding a withdrawal transaction where the amount has not been credited to my bank account.

Transaction Details:

Transaction ID: 527365615
Transaction Date: 30/08/2026, 03:00:37 PM
Transaction Amount: ₹8,000.00
Status: Successful
UTR Number: 948521025896
Transaction Type: Withdrawal
From: Common Wallet
To: Local Bank Transfer

Although the transaction status shows Successful, the amount of ₹8,000 has not been credited to my bank account.

Please investigate this transaction using the above UTR number and arrange for the amount to be credited at the earliest. Kindly also provide an update on the status and resolution of my complaint.

Pw of attachment: < password removed >

Thank you.

82h left

₹8,000

Verification pending for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,52,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

65h left

₹152,000

Withdrawal of INR 40000 has not been credited for a long time

Hi @dafabet team

I withdrew Rs 40000 on 18th August.

The withdrawal was successfully processed but has not been credited to my bank account.

17 working days have already passed, but the amount has still not been credited to my bank account.

Please check with the payment partners and please credit the amount to my bank account.

Transaction ID in Dafabet: 526211119

Resolved

₹40,000

Deposit not credited

Dear AskGamblers Team,

I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.

I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

Amount: 288 USDT
Network: TRON
Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
Status: Successful / Confirmed
Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.

I have attached screenshots showing:

The Dafabet deposit marked as Pending.
My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.

I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Resolved

$288

Deposit amount not credited my dafa account 8 days over still not received

Sir I deposited 20001 rupees. I still have not received my Dafabet account. Please clear the issue. I have clear screenshot also. I chatted with customer support team but no use and send mail also but still not received my money. I deposited the amount 24 August 8 days over still have not received my money. I uploaded the screenshot on the cashier page also. Please clear payment issue. Thank you

66h left

₹20,001

Withdrawal amount not credited

I have a withdrawal issue with dafabet.

The withdrawal of INR 34,000 happened via a split payment of INR 8000, INR 8000, INR 6000 and INR 12,000.

But INR 12,000 has never came to the bank. I have checked with my bank with the UTR number provided by dafabet but bank has informed that the payment has not received.

I have escalated this to dafabet team and they have informed to share the bank statement which I have shared thrice to them but no response after that.

Kindly help with the solution.

Resolved

₹12,000

Deposit not credited since January 10th 16500 INR

I am submitting this complaint regarding a 16500 INR deposit made to my Dafabet account on 10 January 2026.

The amount was successfully debited from my payment account, but it has never been credited to my Dafabet wallet.

I have contacted Dafabet customer support regarding this issue and have provided the relevant transaction details and payment proof.

Dafabet has not credited the amount to my wallet, and I am requesting that the payment be properly investigated by their payment and finance team.

I am requesting that Dafabet trace this transaction and either credit the 16500 INR to my Dafabet wallet or return the money to the original payment source.

I can provide proof of the successful transaction and any relevant correspondence with Dafabet.

I have already waited for several months, and I am requesting assistance in getting this matter resolved.

Username - kunalchoundiye

Date of birth - <removed>

UTR - 601081229653

Transaction ID - 485042728

Transaction Date - 10-01-2026

Transaction Time - 05-08-19 PM

Deposit Amount - INR 16500

Payment Method- Jupay UPI

Receiver UPI Name- Dhinesh Babu

Receiver UPI ID- 8925239405-u77c@ybl

Resolved

₹16,500