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Two successful UPI deposits not credited or refunded for over a month


I am filing this complaint because two successful UPI deposits were deducted from my bank account but were never credited to my Dafabet account, nor have they been refunded.

Deposit 1:
- Amount: INR 5,999.83
- Date: 01 July 2026
- Dafabet Transaction ID: 519985111
- UTR: 355893224472

Deposit 2:
- Amount: INR 10,000
- Date: 24 July 2026
- Dafabet Transaction ID: 523241597
- UTR: 810667349917

Both payments were successfully completed through UPI, and I have the payment proofs and bank transaction details.

I contacted Dafabet live chat and email support many times. Every time I received the same response that the issue had been escalated to the relevant team, but no resolution has been provided. The deposits are still missing.

I respectfully request that Dafabet either credit both deposits to my account or refund the full amount immediately.

I have attached the payment proofs and screenshots of the failed deposit status for reference.
Disputed Casino Dafabet Casino
Amount ₹16000

Discussion

62 hours left for Dafabet Casino to respond.
User name loyalty-level-1
Dear AskGamblers Complaint Team & Dafabet,

Thank you for the update.

I appreciate that Dafabet has now escalated the bank freeze/lien issue concerning my withdrawals to its Security Team. I have already provided Dafabet with the available evidence and transaction details, and I am ready to provide anything further if required.

However, my main complaint is still the INR 10,000 deposit under Transaction ID 523241597. It has now been 71 days, and Dafabet is still only saying that they are “working on” it.

I have already submitted the requested bank statement, and my bank has confirmed that the payment was successful and that it can no longer process a reversal due to the time elapsed. I therefore request AskGamblers to please push Dafabet for a specific update from its Payments Team and BlinkMoney, including what has actually been found and when my INR 10,000 will be resolved.

Please continue following up on both matters and help get them resolved as soon as possible.

Regards,
Sanjeev
User name
Dear Valued Customer,

Please note that we are still working on your inquiry with transaction ID 523241597. We apologize for any inconvenience or delays you are experiencing.

Regarding your concern about your bank account being frozen/placed under lien and flagged as fraudulent following your successful withdrawal of transaction IDs 420721026, 524475679, 460275512 please be advised that we have escalated this matter to our Security team for further review and assistance.

Regards,
Dafabet
User name loyalty-level-1
Dear AskGamblers Complaint Team,

I have sent all the requested information and supporting evidence to Dafabet by email regarding the three disputed withdrawals and the cyber-related bank restrictions.

If AskGamblers or Dafabet also needs these documents and evidence here on the complaint page, please let me know. I am ready to provide them here as well.

For reference, the three transactions are:

1. Withdrawal dated 25 February 2025

- Withdrawal amount: INR 33,853
- 3% fee deducted by Dafabet
- Amount credited to my bank: INR 32,838
- A few days later, my bank informed me that my account was being frozen due to these transactions.

2. Withdrawal dated 29 August 2025

- Amount: INR 1,450
- No withdrawal fee was charged.
- The amount was subsequently debited from my bank account, but my bank has not yet provided complete details about this dispute.

3. Withdrawal Transaction ID: 524475679

- Transaction date: 2 August 2026, 10:53:29 PM
- Amount: INR 5,258
- Status: Successful
- Transaction type: Withdrawal
- From: Dafa Sports
- To: Local Bank Transfer
- Credited to my bank on 3 August 2026 and subsequently debited on 17 September 2026 under the I4C/MRM process.

I have provided Dafabet with the available withdrawal notifications, bank transaction evidence and cyber-related documents by email. I request that Dafabet verify these transactions and clarify the relevant payout details and what assistance it can provide regarding the disputed withdrawals.

At the same time, please do not lose sight of my original complaint regarding the INR 10,000 pending deposit, Transaction ID 523241597. That issue has now been pending for 64 days, and I have already submitted the requested bank statement. I am still waiting for a meaningful update and a clear resolution timeframe.

I have cooperated and provided the requested information. Please help both parties move forward and resolve these matters as soon as possible.
User name
Dear Valued Customer,

We apologize for the delay in resolving your deposit concern.

We have been reviewing your deposit with transaction ID 523241597 and will provide a definite resolution regarding your concern as soon as possible.

Regarding the withdrawals that have been marked as a lien by your bank, please provide the transaction IDs and supporting documents for further checking.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000