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Dafabet Casino - Trying to convince me that missing 1501 EUR payment is actually a handling fee on previous withdrawals

UNRESOLVED
loga116 Russia
posted on July 31, 2018.

Dafabet approved my withdrawal, but I received on 1501 euro less than than I should have.
For first time they said me: "In line with your manual withdrawal concern, this has already been adjusted, the remaining funds of EUR 1,501 has already processed. Please allow for your funds to be credited instantly with internal processing time of within 2 hours." But I don't received it.
For second time they said: "In regards with your withdrawal concern, the EUR 1,501 is a transaction fee for your withdrawal transactions on your Dafabet account. As per Dafabet's Terms of Use 7.5 : "We reserve the right to apply a handling charge on deposits and withdrawals to cover third party transactions costs depending on the selected payment method. We shall inform you if you will be subjected to this handling charge."
But dafabet didn't inform me. They stand on this position and don't want to hear that they break their own rules.

posted on August 2, 2018.

With due respect, player was notified in accordance with ‘Dafabet Terms of Use’ by email.

Terms of Use: 7.5 ………………….We shall inform you if you will be subjected to this handling charge."

For further clarification, the decision was made as a direct consequence of ‘Terms of Use 7.4’

Terms of Use: 7.4 ……………………… For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge.

Best regards

dafabet management

loga116 Russia
posted on August 2, 2018.

About Terms of Use: 7.5 — Dafabet confirmed that they informed me about fee from 26/07/2018, but they charge fee at 25/07/2018. So, dafabet charge fee without informed me (against their rules).
About Terms of Use: 7.4 — I didn't use my account like bank account. Dafabet closed my account while I playing after a few hours when deposit was approved. So, I can't do enough betting or gaming activity.

posted on August 3, 2018.

As previously advised, the decision was made as a direct consequence of ‘Terms of Use 7.4’

Terms of Use: 7.4 ……………………… For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge

This matter is considered closed.

dafabet management

loga116 Russia
posted on August 3, 2018.

I didn't use my account for bank account. Why you think I do that? I think it's mistake from your part, because you compare my wager with my deposit amount, but I can't wager enough, because you blocked me after 1 or 2 hours after my deposit.

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