Complaint #35 Dafabet Casino

Trying to convince me that missing 1501 EUR payment is actually a handling fee on previous withdrawals

By Vladimir S.

8 years ago

Dafabet approved my withdrawal, but I received on 1501 euro less than than I should have.
For first time they said me: "In line with your manual withdrawal concern, this has already been adjusted, the remaining funds of EUR 1,501 has already processed. Please allow for your funds to be credited instantly with internal processing time of within 2 hours." But I don't received it.
For second time they said: "In regards with your withdrawal concern, the EUR 1,501 is a transaction fee for your withdrawal transactions on your Dafabet account. As per Dafabet's Terms of Use 7.5 : "We reserve the right to apply a handling charge on deposits and withdrawals to cover third party transactions costs depending on the selected payment method. We shall inform you if you will be subjected to this handling charge."
But dafabet didn't inform me. They stand on this position and don't want to hear that they break their own rules.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount €1501

Discussion

loga116

• Russia

8 years ago

I didn't use my account for bank account. Why you think I do that? I think it's mistake from your part, because you compare my wager with my deposit amount, but I can't wager enough, because you blocked me after 1 or 2 hours after my deposit.

Dafabet Casino

• Representative

8 years ago

As previously advised, the decision was made as a direct consequence of ‘Terms of Use 7.4’

Terms of Use: 7.4 ……………………… For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge

This matter is considered closed.

dafabet management

loga116

• Russia

8 years ago

About Terms of Use: 7.5 — Dafabet confirmed that they informed me about fee from 26/07/2018, but they charge fee at 25/07/2018. So, dafabet charge fee without informed me (against their rules).
About Terms of Use: 7.4 — I didn't use my account like bank account. Dafabet closed my account while I playing after a few hours when deposit was approved. So, I can't do enough betting or gaming activity.

Dafabet Casino

• Representative

8 years ago

With due respect, player was notified in accordance with ‘Dafabet Terms of Use’ by email.

Terms of Use: 7.5 ………………….We shall inform you if you will be subjected to this handling charge."

For further clarification, the decision was made as a direct consequence of ‘Terms of Use 7.4’

Terms of Use: 7.4 ……………………… For the avoidance of doubt your Account shall not be used by you as a bank Account and, should we become aware of deposits into and withdrawals from your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge.

Best regards

dafabet management

Dafabet Casino Complaint Stats

Resolved 1510 / 1584

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 903 out of 944 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

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Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
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Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

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- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

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