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Transfer wallet to wallet amount missing


5 months ago
I am writing to raise a complaint regarding a failed wallet transfer issue on my Dafabet account. On 09/05/2026, I attempted to transfer funds from PT Live Zone to my Common Wallet. However, the transfer failed, and the amount has been deducted from the PT Live Zone but has not been credited back to my Common Wallet.
I immediately checked my transaction history and confirmed that the amount is currently missing. I also sent an email regarding this issue earlier, but I have not received any response or resolution from your support team till now.
This delay is causing inconvenience and concern, as the transferred amount is still unavailable in both wallets. I kindly request your team to urgently investigate the failed transaction and credit the missing amount back to my account as soon as possible.
Please check the transaction records for 09/05/2026 and provide an update regarding the status of my complaint. I would appreciate a quick resolution to this issue.
Disputed Casino Dafabet Casino
Amount ₹5000

Discussion

User name

Dear @harishankar1503,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

We can confirm that your deposit with Internal ID 509782895 has been successfully completed and the funds have been credited to your account.

We can also confirm that the transaction with Internal ID 509782986 was not deducted from your account.

For any additional clarification or assistance regarding these issues, we kindly encourage you to contact our Customer Support team.

Thanks,
Dafabet
User name loyalty-level-2
Please check as soon as possible
User name
Dear Valued Customer,

We're still working on your inquiry and sincerely apologize for the delay and any inconvenience caused. Please rest assured that the matter is being actively reviewed, and we will provide you with an update as soon as more information becomes available.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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55h left
$1,068