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Stalling verification and withdrawal


1 year ago
On May 2nd I made a crypto withdrawal request of around 50M VND which is still pending today. (attached screenshot)

On May 3rd I saw the withdrawal was still pending and asked live chat how long it would take, to which they answered I would need to submit KYC and it would then 24h for the security department to review it.

ON THE SAME DAY, I sent the requested documents. (i won't include proof of this because it contains my name, date of birth and photo in the email I sent, but will provide it privately upon request).

On the following days I've reached out to live chat agents multiple times, to which they always give the same automated answers (the sec department is still reviewing the documents, or straight up ask me for me to send documents again)

Today marks the 5th day after submitting the initial withdrawal request. So far I've never recieved an email back from Dafabet, every time I ask for updates, its through live chat.
Disputed Casino Dafabet Casino
Amount €1702

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hey again, withdrawal was successfully completed.

Thanks to both AskGamblers and Dafabet for the swift cooperation, you may close this complaint.
User name loyalty-level-2
Hey, withdrawal was requested at the time of the last post here, sorry for not clarifying it.

When i recieve my funds I will update here.
User name
Dear valued customer,

Your account has now been verified.
Please submit a new withdrawal request.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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