Complaint #140 Dafabet Casino

Sports player account closure issue

By ALLABAKASH S.

4 years ago

I am from India, and I am having issue with DAFABET Comapany, let me explain briefly, I have been betting in Live Cricket Matches and Virtual Cricket Matches (Qantum Cricket League) for around 10 months and I am very active in bettings. But on 24/01/2022, I won a huge amount by betting in Virtual Cricket (Quantum Cricket League).

After couple of hours the company had CLOSED my account. After happening this immediately I contacted to Customer Support Live Chat through the DAFABET APP and they said it is a management decision to close your account for routine checks by our security team and they also said that there is no exact time frame when it is going to complete. Then I reached to customer support through mail and they replied the same.

Now it has been 23 Days since account closure, but till now they had not resolve the issue, keep telling the same answer.

What to do now?

This is my request to please resolve the issue as soon as possible.

Thank you.

Disputed Casino Dafabet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

4 years ago

Dear @Alshava,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1512 / 1586

Avg. Amount $1,162

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 905 out of 946 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Dafabet Casino- Dafabet This dispute involves a 50000 Inr withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform

Note: This dispute involves a ₹50,000 INR withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform.

Dear AskGamblers Complaints Team,

I am writing to formally lodge a complaint against Dafabet regarding a missing withdrawal of ₹50,000 INR.

On 12th Oct 2026, I requested a withdrawal of ₹50,000 INR from my account balance. On the Dafabet cashier/transaction dashboard, the status of this withdrawal is marked as "Successful". However, these funds have never reached my bank account.

When I reached out to support, Dafabet provided me with a Unique Transaction Reference (UTR) number 628503469385 to prove the transfer. However, upon verifying this with my bank, this UTR belongs to an entirely different transaction sent by a different merchant to a completely unrelated third party. It has no connection to my bank account or my withdrawal.

I have followed all standard procedures and emailed Dafabet my official bank statement as a direct, unedited PDF download. This statement clearly displays my full legal name and account details, covering the period from the date of the request to the current date to prove non-receipt. Since I pointed out that the UTR they provided is invalid and belongs to someone else's transaction, Dafabet support has completely stopped replying to my emails.

I have attached screenshots of my dashboard showing the "Successful" status, mail communication with dafabet support, and my official PDF bank statement as proof of non-payment.

I kindly request the assistance of the AskGamblers team to escalate this to senior management at Dafabet so they can rectify this payment processor error and release my actual funds.

Thank you for your time and assistance.

Sincerely,

< full name removed >

Resolved

₹50,000

Dafabet Verification Delay and INR 250000 Withdrawal Declined

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding the prolonged document verification process and withdrawal difficulties with Dafabet Casino.

My Dafabet username is **HARENDRA67**.

I submitted my verification documents approximately 5 days ago. Dafabet informed me that the document review and validation process could take up to 72 hours.

However, despite waiting beyond the stated timeframe, my documents have still not been approved.

My account currently has a balance of **INR 262,142.16**, which I am unable to withdraw.

On October 17, 2026, I submitted a withdrawal request for **INR 250,000**, but it was declined.

**Withdrawal Transaction ID:** 532497902

I also have a successful deposit of INR 140,000 dated October 15, 2026.

**Deposit Transaction ID:** 532358882

I have cooperated with the verification process and submitted the requested documents. However, the verification remains incomplete, and I have not received a clear timeframe for its completion.

I understand that verification procedures are necessary, but I believe the operator should complete the review within the timeframe communicated to customers or provide a clear explanation for the delay.

I kindly request AskGamblers' assistance in resolving this matter.

I would like Dafabet to complete my document verification as soon as possible and allow me to withdraw my available balance.

I have attached screenshots showing my account balance, transaction history, and the notification regarding the document review timeframe.

Thank you for your assistance.

93h left

₹262,142

Account verification and withdrawal still pending

I use dafabet platform for betting. Dafabet asks for extra verification documents after 4 withdrawals. My withdrawal 34200 is pending. I am submit documents it is still pending for verification. Please verify my documents and release my withdrawal.

Withdrawal amount - 34200

533179272 transaction ID

Documents already uploaded.

User name - < username removed >

76h left

₹34,200

Delaying withdrawals no clear explanation or resolution

I would like to file a complaint against Dafabet regarding the unreasonable delay in processing my two withdrawal requests submitted on October 23, 2026.

I have contacted their 24/7 customer support multiple times and sent several emails, but all I receive is the same generic response that my withdrawals are still under review.

No clear explanation or estimated completion time has been provided.

I find this delay unacceptable and request that Dafabet to urgently process both withdrawals and provide a clear explanation for the delay. I hope AskGamblers can assist in escalating this matter and putting pressure on Dafabet to resolve it as soon as possible.

Account in Dafabet: dlquoctuan

56h left

₫42,586,000

Payment delayed for verification delay

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am recieveing unrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,12,000.

please help. Thank you for your support.

90h left

₹212,000

verification delayed since 15 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 533168946

Thank you for your support.

93h left

₹450,000

Withdrawal Disabled and Processing my withdrawal

My Dafabet account’s withdrawal function has been disabled

Username - < username removed > by the Dafabet team without providing any prior notice or explanation. As a result, I am unable to withdraw my funds from my Dafabet wallet.

I have repeatedly contacted their live chat support team, but my issue remains unresolved. Instead of providing a proper response or solution, I keep receiving generic, pre-written messages from their bots.

I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

The total amount of my funds currently stuck in my Dafabet account is ₹1,80,000

Transaction id - 532946324

Therefore, I sincerely request the AskGamblers support team to intervene in this matter, contact Dafabet on my behalf, and help resolve the issue by getting the withdrawal function on my account re-enabled so that I can withdraw my funds without further difficulties.

I hope AskGamblers will investigate my complaint and help me obtain a fair and timely resolution. Thank you for your support.

84h left

₹180,000

I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
Money successfully debited from my end but they saying money not received

Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

88h left

₹4,000

Isn't verifying my account

Hello everyone! Im asking for your help in withdrawing funds from my account. I submitted my documents for verification 14 days ago, and I was promised they would be reviewed within 72 hours. After waiting a week, I was asked to submit the documents again, so I did. I waited another 3 days, and now they’re asking me to do the exact same thing once more! Dafabet is dragging out the verification process by forcing me to repeat the same steps

73h left

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Two of my withdrawal requests have not arrived in my wallet

Hello. Two of my withdrawal requests have not arrived in my wallet. The withdrawals were confirmed in my personal account on October 10, 2026. I contacted customer support, and they told me to wait 4 banking days. Much more than 4 banking days have passed, yet the funds have still not reached my account. Customer support keeps responding with the exact same message. Here are the transaction ID: 531797993, 531798102. I am asking for your assistance.

51h left

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