Casino Complaints

Request to Reconsider My Original Complaint New Evidence Available Username < removed >


3 months ago

Dear AskGamblers Complaints Team,


I hope you are doing well.


I am writing to request that you reconsider my original complaint regarding my INR 4,000 withdrawal from Dafabet, which has remained unresolved for more than one year.


Account Details:


Username: < username removed >


Withdrawal Details:


Amount: INR 4,000.00

Transaction ID: 424650594

Withdrawal Date: 13 March 2025

Withdrawal Method: Local Bank Transfer


Following your recommendation, I contacted Dafabet again and gave them additional time to resolve my issue. It has now been almost 10 days, and I have continued communicating with them through email.


Unfortunately, my issue is still not resolved.


Dafabet continues to send only generic responses, stating that:


My withdrawal is being reviewed.

They are following up with their payment team.

They will update me once they receive feedback.


However, they have never provided a UTR/Bank Transfer Reference Number, proof of payment, or any evidence that my INR 4,000 withdrawal was successfully transferred to my bank account. The funds have still not been credited.


Following your advice, I also contacted the Curaçao Gaming Authority, and they acknowledged my complaint. They advised me that while they do not mediate individual disputes, the information I provide may assist them in identifying potential regulatory breaches.


For your review, I have attached:


2025 and 2026 bank statements, clearly showing that the INR 4,000 withdrawal has never been credited to my account.

Recent screenshots of my email conversations with Dafabet, demonstrating that they continue to send only generic responses without resolving the issue.

The response from the Curaçao Gaming Authority.


I respectfully request that you reconsider my original complaint based on this new evidence. I have fully cooperated throughout this process, followed your recommendations, and provided Dafabet with every opportunity to resolve the matter. Despite this, my INR 4,000 withdrawal remains unpaid after more than one year.


If you require any additional information or supporting documents, I will be happy to provide them.


Thank you for your time and consideration. I sincerely hope you can review my complaint once again and assist me in reaching a fair resolution.


Kind regards,


Username: < username removed >

Pending Withdrawal Amount: INR 4,000.00

Disputed Casino Dafabet Casino
Amount ₹4000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Thanks askgambler and Dafabet
Amount received in gaming account
User name
Dear Valued Customer,

We're still working on your inquiry and apologize for any inconvenience caused by the delay. We’ll provide an update as soon as possible.

Thanks,
Dafabet.
User name loyalty-level-1
Ok thank you

Dafabet Casino Complaint Stats

Resolved 1528 / 1603
Avg. Amount $1,161
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 919 out of 961 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Withdrawal disabled with error code 310 and unjustified withholding of my funds

Dafabet username Prabhdeep060990

Registered email <removed>

I am filing this complaint against Dafabet because, despite repeated attempts to withdraw my money and numerous efforts to resolve the issue through customer support, I continue to be denied access to my own funds.

My account currently has an available balance of INR 1,09,269.00, which I have been unable to withdraw.

Every time I attempt to place a withdrawal request, the platform displays the following error:

“Sorry, there was an error with your withdrawal. (Code: 310)”

Furthermore, my transaction history clearly displays the status “Withdrawal Disabled.” This is not an isolated incident or a temporary glitch. The same problem has persisted despite repeated attempts over an extended period.

What makes this situation even more unacceptable is that my account is fully verified. There are no pending document requirements or additional verification requests showing on my account. Yet, Dafabet continues to restrict my withdrawal facility without providing any satisfactory explanation.

I have contacted their customer support multiple times through Live Chat and other available channels. Unfortunately, I have received nothing beyond repetitive, generic responses. Nobody has taken ownership of the issue, explained the actual reason for the restriction, or provided a definite resolution timeline.

The situation is extremely distressing. I have INR 1,09,269.00 sitting in my account, but I cannot access or withdraw even a single rupee of it. Every attempt ends in the same error. Since the withdrawal request fails before submission, no transaction ID is generated, making it even more frustrating when I try to explain the problem to their support team.

How can a platform continue to hold a customer’s available balance while keeping the withdrawal facility disabled indefinitely, without providing a transparent explanation?

I have been patient, I have cooperated, and I have repeatedly approached their support team. But my patience is running out. This money is important to me, and being denied access to it without any meaningful explanation has caused considerable financial distress.

I am approaching AskGamblers because Dafabet’s own customer support has failed to resolve this matter. I expect:

1. An immediate investigation into the recurring Error Code 310.

2. A clear and specific explanation for why my withdrawal facility has been disabled.

3. Immediate restoration of my withdrawal facility.

4. Processing of my withdrawal and release of my entire available balance of INR 1,09,269.00, without any further unnecessary delay.

5. A definite written response rather than another automated or generic customer support message.

Evidence attached:* Screenshot showing my available account balance of INR 1,09,269.00.

* Screenshot confirming that my account is fully verified and no documents are pending.

* Screenshot showing the repeated Error Code 310 withdrawal failure.

* Screenshot of the transaction history displaying “Withdrawal Disabled.”

I sincerely request AskGamblers to escalate this complaint and seek immediate intervention from Dafabet.

I cannot keep sending emails, repeatedly explaining the same issue and receiving automated responses while my money remains inaccessible. I have exhausted the normal support channels and am left with no meaningful way to resolve this situation.

I am not asking for a bonus, compensation, or any special favour. I am asking for access to my own money.

Please treat this complaint with the seriousness and urgency it deserves. I expect Dafabet to stop giving generic assurances and take concrete action to restore my withdrawal facility and release my funds.

I need a resolution, not another automated response

Chart Pointer
86h left
₹109,269
Repeated withdrawal disabled with error code 310

Dear AskGamblers Complaint Resolution Team,

I am submitting this formal complaint against Dafabet due to repeated withdrawal restrictions on my account and the failure of their customer support team to provide a proper explanation or resolution.

Casino Account Details

- Casino Name: Dafabet

- Username: rajuboyapally

- Latest Withdrawal Amount: INR 50,000

- Latest Transaction ID: 534730999

- Transaction Date: 05 November 2026

- Transaction Status: Withdrawal Disabled

- Withdrawal Error Code: 310

Detailed Explanation

My Dafabet account has already been successfully verified. All my KYC documents have been submitted and approved. I have also successfully withdrawn money from Dafabet in the past without any issues.

However, I am now facing repeated withdrawal restrictions. Every time I attempt to withdraw my available funds, the website displays the following error:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Furthermore, my transaction history repeatedly shows the status "Withdrawal Disabled" for multiple withdrawal attempts.

My latest withdrawal request of INR 50,000, under Transaction ID 534730999, dated 05 November 2026, is also marked as Withdrawal Disabled.

I have contacted Dafabet customer support multiple times regarding this issue. Unfortunately, instead of providing a clear explanation or resolving the problem, I continue to receive generic or automated responses.

Nobody has properly explained:

- Why withdrawals have been disabled on my verified account.

- Why my previously successful withdrawal history is no longer being considered.

- Whether there is any restriction, investigation or additional verification pending.

- When I will be allowed to withdraw my available funds.

I have cooperated with the verification requirements and have already established a successful withdrawal history with this casino. I should not be left without access to my funds or a meaningful explanation.

I respectfully request the AskGamblers team to:

1. Investigate the repeated withdrawal restrictions on my Dafabet account.

2. Contact Dafabet and demand a clear, specific, and documented explanation for the withdrawal restriction and Error Code 310.

3. Request that Dafabet review my account verification and previous successful withdrawal history.

4. Request the casino to release my legitimate available balance of INR 50,000, subject to applicable verification and terms.

5. Request restoration of my withdrawal functionality if there is no valid reason to keep it disabled.

6. Ensure that Dafabet provides a meaningful response instead of repeatedly sending generic automated replies.

I am attaching screenshots of Error Code 310, transaction history showing multiple Withdrawal Disabled entries, account verification evidence, previous successful withdrawal records, and customer support communications.

I have made several attempts to resolve this issue directly with Dafabet, but I have not received a satisfactory solution.

I sincerely request AskGamblers to intervene, investigate this matter, and help me obtain a fair and transparent resolution.

A previous successful withdrawal was processed; email screenshots are also attached.

Thank you for your time and assistance.


Regards,

Dafabet Username: rajuboyapally

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95h left
₹50,000
Dafabet Withdrawal Disabled Error Code 310 Despite Verified Account
Dafabet – Withdrawal Disabled (Error Code 310) – Unable to Withdraw INR 34,998.96 Despite Completed KYC Verification

Player Information:

- Casino: Dafabet
- Username: Chirag2431
- Registered Email: [email protected]
- Available Account Balance: INR 34,998.96
- Issue: Withdrawal Disabled / Error Code 310

Dear AskGamblers Complaint Team,

I am submitting this formal complaint against Dafabet because I have been unable to withdraw my available account balance despite having completed the required account verification and document submission process.

My current available account balance is INR 34,998.96, which remains inaccessible due to a persistent withdrawal restriction imposed on my account.

Whenever I attempt to withdraw my funds, I encounter the following error message:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Furthermore, my withdrawal transaction history explicitly displays the status "Withdrawal Disabled" for the following transactions:

- INR 30,000 – Transaction ID: 534694322
- INR 5,000 – Transaction ID: 534646769

Both transactions are dated 05/11/2026.

The most concerning aspect of this situation is that my account documents have already been submitted and verified.

When I check the Documents section of my Dafabet account, it explicitly displays the message:

"No Action Required. No action is required at the moment. We will contact you via SMS/Email if we need any information from you."

Despite my completed verification and the platform confirming that no further action is currently required, my withdrawal functionality remains disabled.

I have also contacted Dafabet customer support multiple times in an attempt to resolve this issue. Unfortunately, I have not received a satisfactory explanation or a concrete resolution.

To make matters worse, Dafabet has never clearly communicated the actual reason behind this withdrawal restriction. I have not been informed of any pending verification requirement, security review or other specific issue that is preventing me from accessing my funds.

I find it extremely frustrating that my account is verified, my documents are apparently in order, and yet I am still unable to withdraw my available balance. I have been left without a clear explanation or a reasonable resolution.

What I am requesting:

I respectfully request the AskGamblers Complaint Team to intervene and help resolve this matter.

Specifically, I request Dafabet to:

1. Provide a clear and specific explanation for why withdrawals have been disabled on my account.
2. Explain why Error Code 310 continues to appear despite my completed account verification.
3. Confirm whether any internal security, compliance or payment review is restricting my withdrawals and, if so, explain what is required to resolve it.
4. Restore my withdrawal functionality and process the withdrawal of my entire available balance of INR 34,998.96.

I am fully willing to cooperate with any legitimate additional verification or documentation requirements, should any exist. However, I believe I should receive a clear explanation rather than being left unable to access my funds indefinitely.

I sincerely request AskGamblers to investigate this complaint, contact Dafabet on my behalf and assist me in obtaining my available balance.

Thank you for your time and assistance. I look forward to a fair resolution.
Chart Pointer
33h left
₹35,000