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Request to Reconsider My Original Complaint New Evidence Available Username < removed >


2 months ago

Dear AskGamblers Complaints Team,


I hope you are doing well.


I am writing to request that you reconsider my original complaint regarding my INR 4,000 withdrawal from Dafabet, which has remained unresolved for more than one year.


Account Details:


Username: < username removed >


Withdrawal Details:


Amount: INR 4,000.00

Transaction ID: 424650594

Withdrawal Date: 13 March 2025

Withdrawal Method: Local Bank Transfer


Following your recommendation, I contacted Dafabet again and gave them additional time to resolve my issue. It has now been almost 10 days, and I have continued communicating with them through email.


Unfortunately, my issue is still not resolved.


Dafabet continues to send only generic responses, stating that:


My withdrawal is being reviewed.

They are following up with their payment team.

They will update me once they receive feedback.


However, they have never provided a UTR/Bank Transfer Reference Number, proof of payment, or any evidence that my INR 4,000 withdrawal was successfully transferred to my bank account. The funds have still not been credited.


Following your advice, I also contacted the Curaçao Gaming Authority, and they acknowledged my complaint. They advised me that while they do not mediate individual disputes, the information I provide may assist them in identifying potential regulatory breaches.


For your review, I have attached:


2025 and 2026 bank statements, clearly showing that the INR 4,000 withdrawal has never been credited to my account.

Recent screenshots of my email conversations with Dafabet, demonstrating that they continue to send only generic responses without resolving the issue.

The response from the Curaçao Gaming Authority.


I respectfully request that you reconsider my original complaint based on this new evidence. I have fully cooperated throughout this process, followed your recommendations, and provided Dafabet with every opportunity to resolve the matter. Despite this, my INR 4,000 withdrawal remains unpaid after more than one year.


If you require any additional information or supporting documents, I will be happy to provide them.


Thank you for your time and consideration. I sincerely hope you can review my complaint once again and assist me in reaching a fair resolution.


Kind regards,


Username: < username removed >

Pending Withdrawal Amount: INR 4,000.00

Disputed Casino Dafabet Casino
Amount ₹4000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Thanks askgambler and Dafabet
Amount received in gaming account
User name
Dear Valued Customer,

We're still working on your inquiry and apologize for any inconvenience caused by the delay. We’ll provide an update as soon as possible.

Thanks,
Dafabet.
User name loyalty-level-1
Ok thank you

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068