Complaint #1213 Dafabet Casino

Refuse withdrawal

By OOTT

1 year ago

Subject: Dafabet Failure to Honor 24-Hour Withdrawal Promise and Unresponsive Customer Service

Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved issue with Dafabet, where my first withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) has been delayed for 6 days, despite Dafabet’s promotional claim of processing withdrawals within 24 hours. Additionally, their customer service has been unresponsive and dismissive, providing only automated or vague replies.

On May 30, 2025, I requested a withdrawal of 8,000 RMB from my Dafabet account (username: removed) to my USDT wallet. The transaction ID is 443384383. Dafabet’s promotional materials, including their website and advertisements, clearly state that withdrawals are processed within 24 hours. However, as of today, June 5, 2025, 6 days have passed, and the funds have not been credited to my USDT wallet, with the withdrawal status still pending.

I first contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the withdrawal request, via live chat and email to inquire about the status. I received generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline for resolution. I followed up again on June 2, 2025, and requested to speak with a supervisor, but my request was ignored, and the support team continued to provide automated replies. This lack of transparency and failure to honor their 24-hour processing promise is causing significant frustration and financial inconvenience.

Furthermore, I have not been prompted for KYC verification, nor have I found any option to submit verification documents in my account settings. I have checked the “My Account” section as advised, but no verification request or portal is visible. I am willing to provide any necessary documents to expedite the process, but Dafabet has not communicated any such requirements.

I am seeking your assistance to mediate this issue and ensure Dafabet honors their 24-hour withdrawal promise by processing my 8,000 RMB withdrawal to my USDT wallet promptly. I have attached screenshots of my withdrawal request, account balance, communication with customer support, and evidence of Dafabet’s 24-hour processing claim as supporting documents. [Note: Attach relevant screenshots or documents when submitting.]

Thank you for your help in resolving this matter.

Sincerely,

< username removed >

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ¥20000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @OOTT,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear customer,

We are still looking into your concern. Kindly be informed that our CS team should have reached you with a request to share some documents. Please make sure you received the email, and if so - that you have provided the necessary.

We appreciate your patience and collaboration.

Thanks,
Dafabet

OOTT

1 year ago

Subject: Update - Dafabet Locked My Account After Complaint, Preventing Login

Dear AskGamblers Team,

I am updating my existing complaint against Dafabet (regarding transaction ID 443384383, an 8,000 RMB withdrawal to my USDT wallet, delayed for 6 days) to report a new issue. After submitting my complaint on AskGamblers, Dafabet responded that they would investigate the matter. However, my account (username: wujt) has since been locked, preventing me from logging in. The error message states: “Your account has been locked due to multiple failed login attempts. Please contact customer service.” I want to clarify that this was my first login attempt after the complaint, so the claim of “multiple failed login attempts” is inaccurate.

My initial withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) was made on May 30, 2025, with transaction ID 443384383, to my USDT wallet. Dafabet’s promotional materials, including their website and advertisements, claim that withdrawals are processed within 24 hours. However, as of June 5, 2025, 6 days have passed, and the funds have not been credited, with the withdrawal status still pending. I contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the request, and again on June 2, 2025, via live chat and email. I received only generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline. I also requested to speak with a supervisor, but this was ignored. I have completed advanced KYC verification, but Dafabet has not requested additional documents or provided any explanation for the delay.

The account lock has further escalated the issue, preventing me from checking the withdrawal status or interacting with the platform. I believe this may be a retaliatory action by Dafabet in response to my complaint, demonstrating a severe lack of transparency. I am seeking your assistance to urge Dafabet to unlock my account, process my 8,000 RMB withdrawal to my USDT wallet promptly, and honor their 24-hour withdrawal promise. I have attached screenshots of the account lock error message and other relevant evidence.

Thank you for your mediation and support.

Sincerely,
wujt

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Deposit of 7200 inr not credited

Transaction I'd: 521892048

Date: 14/07/2026

Transaction amount: 7200

Time: 02.40 pm

Hello sir, I have made deposit of 7200 via BHIM APP ( UPI METHOD). THE UTR OF THE TRANSACTION IS 144703075820. Even after uploading screenshot of payment via cashier, I still haven't received my amount in dafabet gaming id. Please solve the issue immediately.

94h left

₹7,200

Verified Account but Withdrawal Declined

I am filing this complaint against Dafabet regarding the repeated rejection of my withdrawal requests without any explanation.

My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

94h left

₹65,000

Dafabet cypto deposit not credited

I made a deposit of INR134600 Rs by using crypto. Usually, crypto deposits are instant, but here still crypto deposit is still not credited even after waiting 10 hours and the dafabet support team is not at all responding to mails and chat. As their customer support seems automated and receiving automated responses. It's been very frustrating to me.

@Askgamblers need your help to resolve my issue. My attaching all the relevant documents for the crypto deposit payment.

93h left

₹134,600

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

70h left

Account documents verification and withdrawal delayed

My Dafabet user ID is sakir25256

I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

So kindly help me resolve this account verification issue.

93h left

₹69,000

Dafabet delaying verification for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

65h left

₹360,000

Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

66h left

CN¥75,792

Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

50h left

₹599,873

Dafabet Holding My Verification and Declining Withdrawals Without Explanation

I am submitting this complaint because Dafabet has failed to complete my account verification despite having all of my required documents for several days.

The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

I have fulfilled all of Dafabet’s verification requirements and have cooperated fully by submitting every document they requested. If there is any issue with my documents or if additional verification is needed, Dafabet should communicate this clearly instead of keeping my account in a pending status while providing only repetitive automated replies.

I kindly request AskGamblers to investigate this matter and assist in resolving it by asking Dafabet to:

* Complete my account verification without any further delay.
* Explain the reason for the declined withdrawal.
* Allow me to access and withdraw my funds once the verification is finalized.

Resolved

₹21,700

Verification delay preventing withdrawal of my funds

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents already being submitted.

The document section of my account clearly shows that my verification documents have been received and are currently under review. However, it has already been more than four days, and there has been no update, no approval, and no request for any additional documents.

During this period, I have contacted Dafabet’s customer support several times through Live Chat and email. Unfortunately, every response has been the same generic message asking me to wait for the verification team. No representative has explained why my verification is taking so long or provided any estimated timeframe for completion.

Because my account verification remains pending, I have also experienced issues with my withdrawals. On 08/07/2026, my withdrawal requests were declined despite having sufficient funds in my account:

* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

These repeated declined withdrawals, together with the ongoing verification delay, have prevented me from accessing my own funds without any clear explanation.

I have fully cooperated with Dafabet by submitting all requested verification documents and have patiently waited for the review to be completed. If any additional information is required, Dafabet should inform me directly instead of leaving my account under review indefinitely while repeatedly providing automated responses.

I respectfully request that AskGamblers intervene and ask Dafabet to prioritize my verification, complete the review of my submitted documents, and restore my ability to withdraw my funds without any further unnecessary delays.

Resolved

₹40,824