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By OOTT
1 year ago

Subject: Dafabet Failure to Honor 24-Hour Withdrawal Promise and Unresponsive Customer Service


Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved issue with Dafabet, where my first withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) has been delayed for 6 days, despite Dafabet’s promotional claim of processing withdrawals within 24 hours. Additionally, their customer service has been unresponsive and dismissive, providing only automated or vague replies.

On May 30, 2025, I requested a withdrawal of 8,000 RMB from my Dafabet account (username: removed) to my USDT wallet. The transaction ID is 443384383. Dafabet’s promotional materials, including their website and advertisements, clearly state that withdrawals are processed within 24 hours. However, as of today, June 5, 2025, 6 days have passed, and the funds have not been credited to my USDT wallet, with the withdrawal status still pending.

I first contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the withdrawal request, via live chat and email to inquire about the status. I received generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline for resolution. I followed up again on June 2, 2025, and requested to speak with a supervisor, but my request was ignored, and the support team continued to provide automated replies. This lack of transparency and failure to honor their 24-hour processing promise is causing significant frustration and financial inconvenience.

Furthermore, I have not been prompted for KYC verification, nor have I found any option to submit verification documents in my account settings. I have checked the “My Account” section as advised, but no verification request or portal is visible. I am willing to provide any necessary documents to expedite the process, but Dafabet has not communicated any such requirements.

I am seeking your assistance to mediate this issue and ensure Dafabet honors their 24-hour withdrawal promise by processing my 8,000 RMB withdrawal to my USDT wallet promptly. I have attached screenshots of my withdrawal request, account balance, communication with customer support, and evidence of Dafabet’s 24-hour processing claim as supporting documents. [Note: Attach relevant screenshots or documents when submitting.]

Thank you for your help in resolving this matter.


Sincerely,

< username removed >

Disputed Casino Dafabet Casino
Amount ¥20000

Discussion

User name

Dear @OOTT,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name
Dear customer,

We are still looking into your concern. Kindly be informed that our CS team should have reached you with a request to share some documents. Please make sure you received the email, and if so - that you have provided the necessary.

We appreciate your patience and collaboration.


Thanks,
Dafabet
User name loyalty-level-2
Subject: Update - Dafabet Locked My Account After Complaint, Preventing Login

Dear AskGamblers Team,

I am updating my existing complaint against Dafabet (regarding transaction ID 443384383, an 8,000 RMB withdrawal to my USDT wallet, delayed for 6 days) to report a new issue. After submitting my complaint on AskGamblers, Dafabet responded that they would investigate the matter. However, my account (username: wujt) has since been locked, preventing me from logging in. The error message states: “Your account has been locked due to multiple failed login attempts. Please contact customer service.” I want to clarify that this was my first login attempt after the complaint, so the claim of “multiple failed login attempts” is inaccurate.

My initial withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) was made on May 30, 2025, with transaction ID 443384383, to my USDT wallet. Dafabet’s promotional materials, including their website and advertisements, claim that withdrawals are processed within 24 hours. However, as of June 5, 2025, 6 days have passed, and the funds have not been credited, with the withdrawal status still pending. I contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the request, and again on June 2, 2025, via live chat and email. I received only generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline. I also requested to speak with a supervisor, but this was ignored. I have completed advanced KYC verification, but Dafabet has not requested additional documents or provided any explanation for the delay.

The account lock has further escalated the issue, preventing me from checking the withdrawal status or interacting with the platform. I believe this may be a retaliatory action by Dafabet in response to my complaint, demonstrating a severe lack of transparency. I am seeking your assistance to urge Dafabet to unlock my account, process my 8,000 RMB withdrawal to my USDT wallet promptly, and honor their 24-hour withdrawal promise. I have attached screenshots of the account lock error message and other relevant evidence.

Thank you for your mediation and support.

Sincerely,
wujt
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1478 / 1553
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000