Complaint #1213 Dafabet Casino

Refuse withdrawal

By OOTT

1 year ago

Subject: Dafabet Failure to Honor 24-Hour Withdrawal Promise and Unresponsive Customer Service

Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved issue with Dafabet, where my first withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) has been delayed for 6 days, despite Dafabet’s promotional claim of processing withdrawals within 24 hours. Additionally, their customer service has been unresponsive and dismissive, providing only automated or vague replies.

On May 30, 2025, I requested a withdrawal of 8,000 RMB from my Dafabet account (username: removed) to my USDT wallet. The transaction ID is 443384383. Dafabet’s promotional materials, including their website and advertisements, clearly state that withdrawals are processed within 24 hours. However, as of today, June 5, 2025, 6 days have passed, and the funds have not been credited to my USDT wallet, with the withdrawal status still pending.

I first contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the withdrawal request, via live chat and email to inquire about the status. I received generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline for resolution. I followed up again on June 2, 2025, and requested to speak with a supervisor, but my request was ignored, and the support team continued to provide automated replies. This lack of transparency and failure to honor their 24-hour processing promise is causing significant frustration and financial inconvenience.

Furthermore, I have not been prompted for KYC verification, nor have I found any option to submit verification documents in my account settings. I have checked the “My Account” section as advised, but no verification request or portal is visible. I am willing to provide any necessary documents to expedite the process, but Dafabet has not communicated any such requirements.

I am seeking your assistance to mediate this issue and ensure Dafabet honors their 24-hour withdrawal promise by processing my 8,000 RMB withdrawal to my USDT wallet promptly. I have attached screenshots of my withdrawal request, account balance, communication with customer support, and evidence of Dafabet’s 24-hour processing claim as supporting documents. [Note: Attach relevant screenshots or documents when submitting.]

Thank you for your help in resolving this matter.

Sincerely,

< username removed >

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ¥20000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @OOTT,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear customer,

We are still looking into your concern. Kindly be informed that our CS team should have reached you with a request to share some documents. Please make sure you received the email, and if so - that you have provided the necessary.

We appreciate your patience and collaboration.

Thanks,
Dafabet

OOTT

1 year ago

Subject: Update - Dafabet Locked My Account After Complaint, Preventing Login

Dear AskGamblers Team,

I am updating my existing complaint against Dafabet (regarding transaction ID 443384383, an 8,000 RMB withdrawal to my USDT wallet, delayed for 6 days) to report a new issue. After submitting my complaint on AskGamblers, Dafabet responded that they would investigate the matter. However, my account (username: wujt) has since been locked, preventing me from logging in. The error message states: “Your account has been locked due to multiple failed login attempts. Please contact customer service.” I want to clarify that this was my first login attempt after the complaint, so the claim of “multiple failed login attempts” is inaccurate.

My initial withdrawal request of 8,000 RMB (out of a total balance of 20,000 RMB) was made on May 30, 2025, with transaction ID 443384383, to my USDT wallet. Dafabet’s promotional materials, including their website and advertisements, claim that withdrawals are processed within 24 hours. However, as of June 5, 2025, 6 days have passed, and the funds have not been credited, with the withdrawal status still pending. I contacted Dafabet’s customer support on May 30, 2025, approximately 5 hours after submitting the request, and again on June 2, 2025, via live chat and email. I received only generic responses, such as “your request is under review” or “please wait for further processing,” without any specific reason or timeline. I also requested to speak with a supervisor, but this was ignored. I have completed advanced KYC verification, but Dafabet has not requested additional documents or provided any explanation for the delay.

The account lock has further escalated the issue, preventing me from checking the withdrawal status or interacting with the platform. I believe this may be a retaliatory action by Dafabet in response to my complaint, demonstrating a severe lack of transparency. I am seeking your assistance to urge Dafabet to unlock my account, process my 8,000 RMB withdrawal to my USDT wallet promptly, and honor their 24-hour withdrawal promise. I have attached screenshots of the account lock error message and other relevant evidence.

Thank you for your mediation and support.

Sincerely,
wujt

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1506 / 1581

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 900 out of 942 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Payment delayed for verification delay

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am recieveing unrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,12,000.

please help. Thank you for your support.

87h left

₹212,000

verification delayed since 15 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 533168946

Thank you for your support.

81h left

₹450,000

Withdrawal Disabled and Processing my withdrawal

My Dafabet account’s withdrawal function has been disabled

Username - < username removed > by the Dafabet team without providing any prior notice or explanation. As a result, I am unable to withdraw my funds from my Dafabet wallet.

I have repeatedly contacted their live chat support team, but my issue remains unresolved. Instead of providing a proper response or solution, I keep receiving generic, pre-written messages from their bots.

I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

The total amount of my funds currently stuck in my Dafabet account is ₹1,80,000

Transaction id - 532946324

Therefore, I sincerely request the AskGamblers support team to intervene in this matter, contact Dafabet on my behalf, and help resolve the issue by getting the withdrawal function on my account re-enabled so that I can withdraw my funds without further difficulties.

I hope AskGamblers will investigate my complaint and help me obtain a fair and timely resolution. Thank you for your support.

67h left

₹180,000

I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
Money successfully debited from my end but they saying money not received

Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

76h left

₹4,000

Isn't verifying my account

Hello everyone! Im asking for your help in withdrawing funds from my account. I submitted my documents for verification 14 days ago, and I was promised they would be reviewed within 72 hours. After waiting a week, I was asked to submit the documents again, so I did. I waited another 3 days, and now they’re asking me to do the exact same thing once more! Dafabet is dragging out the verification process by forcing me to repeat the same steps

50h left

₹252,457

Two of my withdrawal requests have not arrived in my wallet

Hello. Two of my withdrawal requests have not arrived in my wallet. The withdrawals were confirmed in my personal account on October 10, 2026. I contacted customer support, and they told me to wait 4 banking days. Much more than 4 banking days have passed, yet the funds have still not reached my account. Customer support keeps responding with the exact same message. Here are the transaction ID: 531797993, 531798102. I am asking for your assistance.

56h left

₹400,000

Withdrawal marked successful but not received or refunded

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

Thank you.

56h left

₹99,950

Delaying verification and withdrawal

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 9 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 532726072

Thank you for your support.

64h left

Withdrawal requests repeatedly declined

I currently have a balance of 430.80 USD that I am unable to withdraw.

I am stuck in an endless loop with their system and support team.

Every time I submit a withdrawal request or provide what they ask for, it gets rejected, and I am forced to start the entire process over again. They are completely blocking my payout without giving any clear reason.

I have fully cooperated, but they refuse to release my money.

I request AskGamblers' urgent intervention to break this cycle and compel Dafabet to pay out my winnings.

Username: Wualis

Disputed Amount: 430.80 USD

66h left

$431

Asked for verification but error is coming while uploading the documents

I was told to send my documents for account verification. I already verified my account but still dafabet asked me to verify my account. So in order to verify my account, I was told to submit my documents in my account section. While I was uploading my documents, an error was keep on coming. I mailed them this issue but I am keep getting the bot reply that upload it in account section. I mailed dafabet my documents multiple times but still getting the same response.
I have attached screenshots and want dafabet to resolve my issue as soon as possible.

Resolved