Complaint #2249 Dafabet Casino

Pending money not adding in the wallet

By Shubh1919

4 months ago

USER NAME - < sent to the casino >

DOB - < removed >

I had made payment of Rs.10000 from my dafabet sports but it was no added in wallet and now it's 2 days the transaction details are Transaction Id

485682585

Transaction Date

13/01/2026 05:05:05 PM

Transaction Amount

10000.00

Dafa Sports

Then again today I made a deposit of Rs. 5000 but that money of mine again got stuck the details

Transaction Id

486150174

Transaction Date

15/01/2026 03:08:30 PM

Transaction Amount

5000.00

Dafa Sports...

Now I want my money as soon as possible please help me in this

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹5000

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

4 months ago

Dear Valued Customer,

As per our checks, for transaction ID 485682640/485682585(same) – 10,000 INR, our payments partner has not yet received the funds. If the amount was deducted from your account, we recommend contacting your bank to request a refund.

Thank you for your patience, and we apologize for any inconvenience.

Thanks,
Dafabet

Inactive user

4 months ago

It's already stretching a lot. The matter only standing on the incompetency of your team to enquire the issue. You can check that I had faith on this platform and being your valued user I am wandering to just solve my issue and add my own money. I have been to my bank home branch multiple time and they told me to ask the receiver's bank that the money is credited or not. The proofs that the money is successfully sent to the receiver bank is attached below. Please enquire about the issue because I want my money as soon as possible.The supported documents are attached below ( the money was sent to either of the transaction ID - 485682640 or 485682585).

Dafabet Casino

• Representative

4 months ago

Dear customer,

Please note that your latest transaction inquiry has been located. We'll follow up with you as soon as possible.

As for the former transaction, please note that our payment partner hasn't received the money on their end. Since the amount was already deducted, we kindly suggest contacting your bank to request a reversal or refund so they can put the money back into your balance.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

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I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

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Deposit method - HellopayUPI

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Deposit method - SecureUPI

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1. Withdrawal request

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Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

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Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

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I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

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