Complaint #2081 Dafabet Casino

Pending deposit issue with Dafabet

By AjayVindula

5 months ago

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to seek your assistance regarding a pending deposit issue with Dafabet. Despite contacting Dafabet customer support multiple times via chat and email, I have not received any response or resolution.

Below are the details of the transaction:

Username: ajayvindula
Transaction ID: 480632825
Amount: 18,000 INR
Date & Time: 18-12-2025, 1:24 PM

The amount has been debited from my account, but it has not been credited to my Dafabet balance yet. I kindly request your help in following up with Dafabet and resolving this issue at the earliest.

Please let me know if any additional information or documents are required from my side.

Thank you for your time and support.

Kind regards,
Ajay

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

4 months ago

Dear customer,

While the amount may show as deducted from your bank account, please note that it has not yet been received by our payments partner. In this instance, we can only recommend that you contact your bank to request a trace and a refund of your funds.

We truly understand your frustration, however, please note that the resolution is now out of our hands.

Thanks,
Dafabet

AjayVindula

5 months ago

Dear Dafabet Support Team,

This response is both confusing and unacceptable.

You are now stating that your payments partner has not received the funds, while previously assuring me that the matter was under review on your end. If the funds have been deducted from my account, this indicates that the transaction was initiated successfully. Shifting responsibility to my bank at this stage, after such a prolonged delay, is extremely disappointing.

I have already contacted my bank as advised. After a thorough review, my bank has confirmed in writing that the transaction was successfully completed in all respects and that the funds were credited to the beneficiary account on the same day the transaction was initiated. There was no failure, reversal, or pending status from the bank’s side.

Furthermore, the bank has clearly stated that after 20–25 days from the transaction date, no escalation, recall, or refund is possible, as the transaction was finalized and settled.

Given these facts, it is evident that the issue does not lie with my bank. Attempting to redirect responsibility at this stage appears to be an effort to evade accountability, which is completely unacceptable.

I have already waited an unreasonable amount of time and have received inconsistent explanations throughout this process. I expect Dafabet to take ownership of this issue and provide a concrete resolution, not redirect me without proper investigation.

Please note that continued denial or vague responses will be documented and submitted as evidence to all appropriate channels, Curaçao Gaming Control Board & along with my bank’s confirmation that the transaction was successful. This matter has already exceeded a reasonable resolution timeframe, and your handling of it raises serious concerns regarding transparency and payment integrity.

Note: Dear Askgamblers team I am formally request your urgent intervention in my ongoing dispute with Dafabet, as the situation has reached an unacceptable stage. After more than 25 days of continuous delay, Dafabet has now shifted its position and is attempting to blame my bank for the missing funds. Please look into this issue immediately.

Regards

Dafabet Casino

• Representative

5 months ago

Dear Valued Customer,

Please be advised that our payments partner has not yet received the funds. If the amount has already been deducted from your account, we recommend contacting your bank to trace the transaction or request a refund.

Thank you for your understanding.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

See all complaints for this casino

Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

95h left

Account documents verification taking too long

My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

95h left

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Withdraw Disabled

I'm here to complain against Dafabet as they have suddenly disabled my withdrawal. I've been emailing them for 4 days, but their response is very lazy, mostly bot-replied emails with non-sync answers as I provided them in Screenshots. I request AG to help me out to withdraw my Remaining funds. If needed, I am ready to re-verify my account.

94h left

₹7,000

Verification issue with dafabet casino

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

70h left

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Deposit not credited why

I made a deposit of Rs.4400 into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflected in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

75h left

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Dafabet multiple deposits not credited why

I made multiple deposits into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflecting in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

2. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 12:50:51 AM

Transaction ID - 515673093

Deposit method - HellopayUPI

3. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 04:04:30 PM

Transaction ID - 515744575

Deposit method - SecureUPI

4. Deposit Amount: INR 1500

Date & Time of Transaction: 05/06/2026. 11:04:01 PM

Transaction ID - 515967535

Deposit method - SecureUPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

75h left

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Blocked withdraw without any reason

Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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Payment delayed since May 25th

Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Amount deducted but not reflected in dafabet wallet

Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

68h left

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Deposit failed amount 1600

I am make deposit via upi method has failed. I am contacting customer care, but he is not help me, only give the same reply daily wait 15 min. I have already sent payment proof via mail and upload in history page. One withdrawal was not received in bank account .

Deposit Transaction id - 514699339

Amount - 1600 inr

Status - failed

Also check withdrawal concern status successful but amount has not been received

Withdrawal transaction id - 514608701

Amount - 6700

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