Complaint #2081 Dafabet Casino

Pending deposit issue with Dafabet

By AjayVindula

9 months ago

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to seek your assistance regarding a pending deposit issue with Dafabet. Despite contacting Dafabet customer support multiple times via chat and email, I have not received any response or resolution.

Below are the details of the transaction:

Username: ajayvindula
Transaction ID: 480632825
Amount: 18,000 INR
Date & Time: 18-12-2025, 1:24 PM

The amount has been debited from my account, but it has not been credited to my Dafabet balance yet. I kindly request your help in following up with Dafabet and resolving this issue at the earliest.

Please let me know if any additional information or documents are required from my side.

Thank you for your time and support.

Kind regards,
Ajay

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

8 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

8 months ago

Dear customer,

While the amount may show as deducted from your bank account, please note that it has not yet been received by our payments partner. In this instance, we can only recommend that you contact your bank to request a trace and a refund of your funds.

We truly understand your frustration, however, please note that the resolution is now out of our hands.

Thanks,
Dafabet

AjayVindula

8 months ago

Dear Dafabet Support Team,

This response is both confusing and unacceptable.

You are now stating that your payments partner has not received the funds, while previously assuring me that the matter was under review on your end. If the funds have been deducted from my account, this indicates that the transaction was initiated successfully. Shifting responsibility to my bank at this stage, after such a prolonged delay, is extremely disappointing.

I have already contacted my bank as advised. After a thorough review, my bank has confirmed in writing that the transaction was successfully completed in all respects and that the funds were credited to the beneficiary account on the same day the transaction was initiated. There was no failure, reversal, or pending status from the bank’s side.

Furthermore, the bank has clearly stated that after 20–25 days from the transaction date, no escalation, recall, or refund is possible, as the transaction was finalized and settled.

Given these facts, it is evident that the issue does not lie with my bank. Attempting to redirect responsibility at this stage appears to be an effort to evade accountability, which is completely unacceptable.

I have already waited an unreasonable amount of time and have received inconsistent explanations throughout this process. I expect Dafabet to take ownership of this issue and provide a concrete resolution, not redirect me without proper investigation.

Please note that continued denial or vague responses will be documented and submitted as evidence to all appropriate channels, Curaçao Gaming Control Board & along with my bank’s confirmation that the transaction was successful. This matter has already exceeded a reasonable resolution timeframe, and your handling of it raises serious concerns regarding transparency and payment integrity.

Note: Dear Askgamblers team I am formally request your urgent intervention in my ongoing dispute with Dafabet, as the situation has reached an unacceptable stage. After more than 25 days of continuous delay, Dafabet has now shifted its position and is attempting to blame my bank for the missing funds. Please look into this issue immediately.

Regards

Dafabet Casino

• Representative

8 months ago

Dear Valued Customer,

Please be advised that our payments partner has not yet received the funds. If the amount has already been deducted from your account, we recommend contacting your bank to trace the transaction or request a refund.

Thank you for your understanding.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

95h left

₹40,000

40000 INR Deposit missing for 27 days

I am submitting this complaint regarding an unresolved deposit on my Dafabet account.

Username: TAIBAR677
Dafabet Transaction ID: 527446410
Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

92h left

₹40,000

Withdrawal declined and removed withdrawal method

Hi

I am using dafabet acc from a long time
Recently my dafabet asked for document verification and i have submitted all my documents and successfully verified my acc
When I tried to withdraw amount they removed crypto withdrawal options as I have deposited from crypto .When I tried to withdraw amount through another payment method the withdrawal are getting declined by saying payment mismatch
Disputed amount is 10000
I am uploading the withdrawal declined proofs below please check and help to withdraw my money

92h left

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Has not credited 26000 from my 100000 withdrawal

I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
Withdrawal: ₹100,000
Received: ₹74,000
Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

79h left

₹26,000

Delaying veriifcation and withdrawal since 7 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

80h left

₹1,800

Dafabet Casino 100000 INR withdrawal not credited since 14092026 Despite Being Marked as Successful

Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

Thank you for your assistance.

Resolved

₹100,000

Withdrawal successful but amount not credited

Dear team

My username Shivam00086

transaction id 528949535

I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

I am attaching my statement for the last three months up to today.

It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

Resolved

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Email change in account delayed by 10 days

Dear AskGamblers Team,

I have lost access to my old email account and wanted to change email id in my acount. I contacted dafabet 10 days ago and completed the verification and documentation process n accordance with Dafabet’s guidelines. But it's been 10 days they are still verifying and not updating the email id. The delay is unreasonable and has prevented me from accessing my account and funds.

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and help me to update my email id without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

83h left

Verification took more then 10 days and still pending

Dear AskGamblers,

Documents were requested by Dafabet to process my withdrawals.

I have already provided my documents on 10th of September, and it's still pending.

I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

87h left

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Withdrawal not received even after ac being fully verified

Hi my acc is fully verified and everything is fine but still am not able to receive any of my withdrawals, I am waiting since 25 august. They keep declining my withdrawal without any reason and even the latest withdrawals made on 10 th september got declined on 17 th sep which was the last date.

And if ask on chat or email they say its under review, it took so long time. I have 7 pending withdrawal and received not even a one.

My username is DILESH02 and email address registered is < email removed >.

I will attach all proofs also. Pls help me resolve this case as soon as possible.

91h left

₹451,570