Complaint #121 Dafabet Casino

Payment not received MYR 10327

By song kiat l.

5 years ago

Hi there, I am Lim

I created my account at DAFABET in January 2021. I played a lot of casino slots games and live game.

My account is completely verified and I made several withdrawals.

Then my account went up and my balance was MYR 10,327. all of the sudden locked my account for no reason.

I contacted the DAFABET customer support more than 10 times, but all I get is this answer:

They say that there are ongoing investigations, there is no time frame for this. "Rest assure that once we receive an update regarding your request, we will notify you thru your registered email address." but I am waiting for my money for nearly 1 month now!

I would be very happy if someone could help me with that!

If there is anything i need to provide in order to get this case closed and finally receive my withdrawal of MYR 10,327.00, I am happy to do this.

Regards,

Lim.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount RM10327

Discussion

lakma

• Malaysia

5 years ago

i received an email from dafabet customer support, 19 February 2021..what's next?

lakma

• Malaysia

5 years ago

can you proof me that i received "MANY invalid bonuses" ? what do you mean "MANY invalid bonus"

AskGamblers

• Support Team

5 years ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

5 years ago

May we please advise that the winnings mentioned here were obtained using many invalid Bonuses which had been credited to the account, resulting in disqualification of the winnings with the funds being retained.

Please be advised that the deposit was returned.

dafabet management

Dafabet Casino Complaint Stats

Resolved 1348 / 1413

Avg. Amount $1,103

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal Pending Website Upload Error Prevents Verification

I am requesting AskGamblers' assistance regarding my Dafabet account.
My withdrawals were disabled by Dafabet on 28 June 2026. After the restriction was lifted, I submitted a fresh withdrawal request of INR 28,000 on 19 July 2026, which is still pending.
Dafabet requested additional identity verification and instructed me to upload documents through their website. However, every attempt to upload the documents results in the following error:
"Something went wrong. Please try again later."
I have tried multiple times using different browsers and devices, but the upload portal continues to fail. Because of this technical issue, I cannot complete the verification process.
To demonstrate my cooperation, I have already emailed all the requested verification documents directly to Dafabet's verification team using my registered email address ([email protected]) and requested manual verification. I am now waiting for their confirmation and action.
I have fully cooperated with every request. The delay is being caused by Dafabet's technical problem, not by any failure on my part.
I respectfully request AskGamblers to intervene and ask Dafabet to:
Confirm receipt of my emailed verification documents.
Complete my account verification manually.
Resolve the document upload portal issue.
Process my pending withdrawal of INR 28,000 without any further unnecessary delay.
Thank you for your assistance.

84h left

₹28,000

Verification Portal Error Blocking 133450 Withdrawal

Dear AskGamblers Team,
I am filing a complaint against Dafabet regarding my withdrawal and account verification.
My latest withdrawal request is:
Transaction ID: 523193232
Amount: INR 133,450.00
Date: 23 July 2026
Status: Pending
Before this, Dafabet declined multiple withdrawal requests, including:
ID 522375637 – ₹10,000
ID 522375559 – ₹10,000
ID 522375464 – ₹10,000
ID 522368848 – ₹10,000
ID 522368532 – ₹10,000
ID 522366631 – ₹10,000
ID 522366565 – ₹20,000
ID 522358521 – ₹124,500
ID 522355708 – ₹124,500
Dafabet informed me that verification is required before processing my withdrawal. I immediately cooperated and prepared all requested documents, including my ID, selfie with ID, and identity documents.
However, Dafabet's verification portal repeatedly displays the error:
"Something went wrong. Please try again later."
Because of this technical issue on their own website, I cannot upload the required documents.
To avoid any delay from my side, I emailed all requested verification documents and supporting screenshots to:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Despite fully cooperating, my verification has not been completed and my withdrawal remains pending.
I respectfully request AskGamblers to intervene and ask Dafabet to:
Accept the verification documents already submitted by email or provide a working alternative verification method.
Complete my account verification without further delay.
Process my pending withdrawal of INR 133,450.00 promptly.

84h left

₹133,450

Error Code 310 from past 4 months

Hello AskGamblers,

I am facing a withdrawal issue with my Dafabet account

My account has already been verified, and all my documents have been approved, as shown in the attached screenshots. However, whenever I try to submit a withdrawal request, I immediately receive the following error:

"Sorry, there was an error with your withdrawal. (Code: 310)."

Because of this error, I am unable to submit any withdrawal request.

I have contacted Dafabet Live Chat multiple times, but I only receive generic or automated responses. No one has properly investigated the issue or provided any meaningful assistance.

I have attached screenshots showing that my account is verified and the exact Withdrawal Error Code 310. I kindly request AskGamblers to help investigate this matter and ask Dafabet to resolve the issue so I can submit my withdrawal request successfully.

Thank you.

54h left

withdrawal pending due to intentionally delaying account verification process

My dafabet withdrawal is pending from 18 july 2026, i uploaded the account verification documents on 18th july itself, and according to their team it take 48 hour in reviewing them. Which has clearly passed.
So i am requesting aakgamblers team to please help me getting my withdrawal as soon as possible and also help me getting my account verifed at earliest. I already provided them the requested clear documents which they asked but still they are intentionally delaying it.

Total disputed amount is 182000

Their email team is not accountable and they are just sending a random bot reply to every email.
Providing all three proofs here.
Askgamblers team please intervene here, I need your help.

77h left

₹182,000

Dafabet Casino Crypto - withdrawal is disabled in my account

Hi,

I make all the deposits and withdrawal using crypto as payment menthol in my account but suddenly since last 2 weeks, crypto withdrawal option is disabled but I can see it in deposit. I reached out to support to enable it but they are sending bot replies about deposit, I don't have any issue with deposit. please kindly enable crypto withdrawal method in my account

thanks

65h left

Withdrawal pending and processing taking too long

My complaint is dafabet intentionally delaying my withdrawal and holding it unnessarily. On 18th july i placed withdrawal request but from 3 days they have not paid my withdrawal, its just pending. When I asked them about this on email. They are just sending irrelevant deposit type bot emails.
I request askgamblers team to please intervene and help me getting my withdrawal as soon as possible from dafabet.

Also I uploaded my documents on 18th july when they asked, but till now its just showing under review. Their expected time frame to check documents is 48 hour which has surpassed. So please askgambler team intervene here to help getting my account verifcation done more fastly and help me in my withdrawal pending issue. Total disputed amount is 155000 inr.

52h left

₹155,000

Deposit of 7200 inr not credited

Transaction I'd: 521892048

Date: 14/07/2026

Transaction amount: 7200

Time: 02.40 pm

Hello sir, I have made deposit of 7200 via BHIM APP ( UPI METHOD). THE UTR OF THE TRANSACTION IS 144703075820. Even after uploading screenshot of payment via cashier, I still haven't received my amount in dafabet gaming id. Please solve the issue immediately.

30h left

₹7,200

Verified Account but Withdrawal Declined

I am filing this complaint against Dafabet regarding the repeated rejection of my withdrawal requests without any explanation.

My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

77h left

₹65,000

Dafabet cypto deposit not credited

I made a deposit of INR134600 Rs by using crypto. Usually, crypto deposits are instant, but here still crypto deposit is still not credited even after waiting 10 hours and the dafabet support team is not at all responding to mails and chat. As their customer support seems automated and receiving automated responses. It's been very frustrating to me.

@Askgamblers need your help to resolve my issue. My attaching all the relevant documents for the crypto deposit payment.

30h left

₹134,600

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

77h left