Complaint #121 Dafabet Casino

Payment not received MYR 10327

By song kiat l.

5 years ago

Hi there, I am Lim

I created my account at DAFABET in January 2021. I played a lot of casino slots games and live game.

My account is completely verified and I made several withdrawals.

Then my account went up and my balance was MYR 10,327. all of the sudden locked my account for no reason.

I contacted the DAFABET customer support more than 10 times, but all I get is this answer:

They say that there are ongoing investigations, there is no time frame for this. "Rest assure that once we receive an update regarding your request, we will notify you thru your registered email address." but I am waiting for my money for nearly 1 month now!

I would be very happy if someone could help me with that!

If there is anything i need to provide in order to get this case closed and finally receive my withdrawal of MYR 10,327.00, I am happy to do this.

Regards,

Lim.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount RM10327

Discussion

lakma

• Malaysia

5 years ago

i received an email from dafabet customer support, 19 February 2021..what's next?

lakma

• Malaysia

5 years ago

can you proof me that i received "MANY invalid bonuses" ? what do you mean "MANY invalid bonus"

AskGamblers

• Support Team

5 years ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

5 years ago

May we please advise that the winnings mentioned here were obtained using many invalid Bonuses which had been credited to the account, resulting in disqualification of the winnings with the funds being retained.

Please be advised that the deposit was returned.

dafabet management

Dafabet Casino Complaint Stats

Resolved 1513 / 1587

Avg. Amount $1,161

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 906 out of 947 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Dafabet Casino- Dafabet This dispute involves a 50000 Inr withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform

Note: This dispute involves a ₹50,000 INR withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform.

Dear AskGamblers Complaints Team,

I am writing to formally lodge a complaint against Dafabet regarding a missing withdrawal of ₹50,000 INR.

On 12th Oct 2026, I requested a withdrawal of ₹50,000 INR from my account balance. On the Dafabet cashier/transaction dashboard, the status of this withdrawal is marked as "Successful". However, these funds have never reached my bank account.

When I reached out to support, Dafabet provided me with a Unique Transaction Reference (UTR) number 628503469385 to prove the transfer. However, upon verifying this with my bank, this UTR belongs to an entirely different transaction sent by a different merchant to a completely unrelated third party. It has no connection to my bank account or my withdrawal.

I have followed all standard procedures and emailed Dafabet my official bank statement as a direct, unedited PDF download. This statement clearly displays my full legal name and account details, covering the period from the date of the request to the current date to prove non-receipt. Since I pointed out that the UTR they provided is invalid and belongs to someone else's transaction, Dafabet support has completely stopped replying to my emails.

I have attached screenshots of my dashboard showing the "Successful" status, mail communication with dafabet support, and my official PDF bank statement as proof of non-payment.

I kindly request the assistance of the AskGamblers team to escalate this to senior management at Dafabet so they can rectify this payment processor error and release my actual funds.

Thank you for your time and assistance.

Sincerely,

< full name removed >

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Dafabet Verification Delay and INR 250000 Withdrawal Declined

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding the prolonged document verification process and withdrawal difficulties with Dafabet Casino.

My Dafabet username is **< username removed >**.

I submitted my verification documents approximately 5 days ago. Dafabet informed me that the document review and validation process could take up to 72 hours.

However, despite waiting beyond the stated timeframe, my documents have still not been approved.

My account currently has a balance of **INR 262,142.16**, which I am unable to withdraw.

On October 17, 2026, I submitted a withdrawal request for **INR 250,000**, but it was declined.

**Withdrawal Transaction ID:** 532497902

I also have a successful deposit of INR 140,000 dated October 15, 2026.

**Deposit Transaction ID:** 532358882

I have cooperated with the verification process and submitted the requested documents. However, the verification remains incomplete, and I have not received a clear timeframe for its completion.

I understand that verification procedures are necessary, but I believe the operator should complete the review within the timeframe communicated to customers or provide a clear explanation for the delay.

I kindly request AskGamblers' assistance in resolving this matter.

I would like Dafabet to complete my document verification as soon as possible and allow me to withdraw my available balance.

I have attached screenshots showing my account balance, transaction history, and the notification regarding the document review timeframe.

Thank you for your assistance.

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Documents already uploaded.

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No clear explanation or estimated completion time has been provided.

I find this delay unacceptable and request that Dafabet to urgently process both withdrawals and provide a clear explanation for the delay. I hope AskGamblers can assist in escalating this matter and putting pressure on Dafabet to resolve it as soon as possible.

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Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

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Please let me know if any additional information or documents are required from my side.

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I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

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