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Not giving manual withdrawal since December 16th


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By deraj12
1 year ago

I submitted my manual withdrawal request on 16 Dec 2024, 12:37 pm and Dafabet team replied " your manual withdrawal request has been sent to payment team for processing".

As proof, I have attached a screenshot of the conversation between me and Dafabet.

Then again I sent manual withdrawal request on 17 Jan 2025, 11:55 am but they are not replying yet

Disputed Casino Dafabet Casino
Amount ₹72252.01

Discussion

User name

Dear @deraj12,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
My last withdrawals were pending for many days as you did not let it process and then I lost
User name
Dear Valued Customer

Kindly state your complaint, as you were the one who reopened the case. From our side, as we mentioned earlier, the account is active for withdrawals, and there are no pending withdrawals.

Regards,
Dafabet
User name loyalty-level-2
Why do you do wrong with customers?

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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