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Dafabet Casino - Not approving withdrawal worth 150k INR

REJECTED

Complaint Info

Disputed casino

Dafabet Casino

Amount

₹ 150000

Posted on January 22, 2025

Dear Askgamblers Team,

I am writing to formally express my frustration and dissatisfaction with the handling of my withdrawal request amounting to INR 1,50,000. Despite fulfilling all verification requirements and providing all requested documents promptly, my withdrawal has still not been processed.

Details of the Issue:

1. When I raised a withdrawal request I was asked to provide PAN Card and address proof which I did as soon as they asked.

2. The submitted documents were approved both on the website’s document section and via email, as confirmed by your customer support team (attached proofs).

3. Despite this, after 2-3 days of unnecessary back-and-forth communication, my withdrawal has not been processed. To make matters worse, I am now being asked to resubmit the same documents from the start.

My Concerns:

This behavior from Dafabet is completely unacceptable. It not only reflects poorly on your platform’s professionalism but also feels like an intentional attempt to delay my rightful withdrawal.

I demand that Dafabet:

1. Process my withdrawal immediately.

2. Cease repetitive and unnecessary requests for documents that have already been approved.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to relevant regulatory authorities and consumer grievance platforms.

I have now once again submitted documents as they asked and attached the documents they asked here as well.

Sincerely,

Posted on January 22, 2025

Dear valued customer,

We are looking into your case and will get back to you the soonest.

Thanks,
Dafabet

Posted on January 22, 2025

Thank you, I am waiting promptly for your response. Please let me know as soon as you have something.

There is some amount in common wallet and Saba sports along with Dafa Sports wallet which cannot be wagered since my account is heavily limited and I cannot bet any bets so I request you to allow me to withdraw all of the amount as it is via Crypto.

Posted on January 23, 2025

Hello Saif sir as discussed in call, attaching aadhar and it's selfie and bank statement files.

Please process.

Please contact me at +91 ***0376 if you need anything.

Posted on January 23, 2025

Attaching documents.

Posted on January 23, 2025

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Posted on January 23, 2025

Hello, thank you.

I have sent all the documents you asked for via email from customer service, chat and your call today.

Please process as soon as possible, humble request from my side.

Thanks again!

Posted on January 24, 2025

Dear valued customer,

You will be notified accordingly from our Customer Support department.

We kindly ask for your patience.

Thanks,
Dafabet

Posted on January 24, 2025

Hello, what does that mean exactly?

When can I expect a response? I have emailing your CS everyday and I get the same response every time.

AskGamblers
Posted on January 24, 2025

Dear kiranna10,

Following the submitter’s request to reject this complaint via email, the AskGamblers Complaint Team will comply with submitter's request, the case is being rejected.