Complaint #623 Dafabet Casino

Not approving withdrawal worth 150k INR

By kiranna10

1 year ago

Dear Askgamblers Team,

I am writing to formally express my frustration and dissatisfaction with the handling of my withdrawal request amounting to INR 1,50,000. Despite fulfilling all verification requirements and providing all requested documents promptly, my withdrawal has still not been processed.

Details of the Issue:

1. When I raised a withdrawal request I was asked to provide PAN Card and address proof which I did as soon as they asked.

2. The submitted documents were approved both on the website’s document section and via email, as confirmed by your customer support team (attached proofs).

3. Despite this, after 2-3 days of unnecessary back-and-forth communication, my withdrawal has not been processed. To make matters worse, I am now being asked to resubmit the same documents from the start.

My Concerns:

This behavior from Dafabet is completely unacceptable. It not only reflects poorly on your platform’s professionalism but also feels like an intentional attempt to delay my rightful withdrawal.

I demand that Dafabet:

1. Process my withdrawal immediately.

2. Cease repetitive and unnecessary requests for documents that have already been approved.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to relevant regulatory authorities and consumer grievance platforms.

I have now once again submitted documents as they asked and attached the documents they asked here as well.

Sincerely,

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ₹150000

Discussion

AskGamblers

• Support Team

1 year ago

Dear kiranna10,

Following the submitter’s request to reject this complaint via email, the AskGamblers Complaint Team will comply with submitter's request, the case is being rejected.

kiranna10

1 year ago

Hello, what does that mean exactly?

When can I expect a response? I have emailing your CS everyday and I get the same response every time.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

You will be notified accordingly from our Customer Support department.

We kindly ask for your patience.

Thanks,
Dafabet

kiranna10

1 year ago

Hello, thank you.

I have sent all the documents you asked for via email from customer service, chat and your call today.

Please process as soon as possible, humble request from my side.

Thanks again!

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Total disputed amount is 182000

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Providing all three proofs here.
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