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Not approving withdrawal worth 150k INR


1 year ago
Dear Askgamblers Team,

I am writing to formally express my frustration and dissatisfaction with the handling of my withdrawal request amounting to INR 1,50,000. Despite fulfilling all verification requirements and providing all requested documents promptly, my withdrawal has still not been processed.

Details of the Issue:

1. When I raised a withdrawal request I was asked to provide PAN Card and address proof which I did as soon as they asked.

2. The submitted documents were approved both on the website’s document section and via email, as confirmed by your customer support team (attached proofs).

3. Despite this, after 2-3 days of unnecessary back-and-forth communication, my withdrawal has not been processed. To make matters worse, I am now being asked to resubmit the same documents from the start.

My Concerns:

This behavior from Dafabet is completely unacceptable. It not only reflects poorly on your platform’s professionalism but also feels like an intentional attempt to delay my rightful withdrawal.

I demand that Dafabet:

1. Process my withdrawal immediately.

2. Cease repetitive and unnecessary requests for documents that have already been approved.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to relevant regulatory authorities and consumer grievance platforms.

I have now once again submitted documents as they asked and attached the documents they asked here as well.

Sincerely,
Disputed Casino Dafabet Casino
Amount ₹150000

Discussion

User name

Dear kiranna10,

Following the submitter’s request to reject this complaint via email, the AskGamblers Complaint Team will comply with submitter's request, the case is being rejected.


User name loyalty-level-2
Hello, what does that mean exactly?

When can I expect a response? I have emailing your CS everyday and I get the same response every time.
User name
Dear valued customer,

You will be notified accordingly from our Customer Support department.

We kindly ask for your patience.

Thanks,
Dafabet
User name loyalty-level-2
Hello, thank you.

I have sent all the documents you asked for via email from customer service, chat and your call today.

Please process as soon as possible, humble request from my side.

Thanks again!

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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