Hi, Dafabet is not completing verification and asking me for the same documents again and again. Their support service is giving automatic replies. For one deposit, that deposit is in USDT, and their support is asking for a UTR number. They don't even know what USDT is.
On the first deposit, they did that too, then apologized.
It has been days; they are not doing KYC and also not adding the deposit. In the screenshot, you can see the deposit is clearly USDT, and also they are not doing KYC.
Following a careful review and consideration of all the information and details during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed funds were sent to a cryptocurrency address which, according to the casino and its payment provider, was not assigned to them.
Furthermore, the casino's payment provider confirmed that no corresponding transaction could be identified in their system using the Hash ID provided by the player. Consequently, the disputed funds never reached the casino or its payment provider, and the casino has no means to track or recover them.
We therefore strongly advise the player to seek further assistance directly from their wallet and/or network provider in order to trace the transaction.
Based on the information and evidence available, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed.
While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of disagreement with our decision, further assistance on the matter may be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
The address to which the funds were sent, 0x1918ce81908d303944F0217B73498AE3490E172a, is not one of the addresses assigned to us. The address assigned is 0x042a13e87d863243bda7110195d4e7471188ff1e.
As confirmed by our payment provider, this transaction does not belong to us, as no corresponding transaction could be found in their system using the Hash ID: 0xabce5f1bbf7008e8d27d42f2593c050362a91f34edda81ff07725da177fa0b9c.
If the funds were deducted from your wallet, kindly follow up with your wallet or network provider for further assistance.
Regards,
Dafabet
Please note that our team is currently reviewing the deposit slip sent, transaction ID 525536938. We will get back to you as soon as we have an update.
We appreciate your patience.
Regards,
Dafabet
Dafabet Casino Complaint Stats
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