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My withdrawal of 15000 not credited to my bank since September 5th


4 weeks ago

Dear AskGamblers and Dafabet,

Please help me


My dafabet user name is < username removed >

​I am submitting this complaint regarding my withdrawal amount not being credited to my bank account.


On 5th september 2026, I placed two separate withdrawal requests amount of ₹35000 and ₹15000.


​Transaction ID 1: 528026347 Amount(35000), successfully credited. I have received split amount of ₹15000+₹8000+₹12000 respectively.


​Transaction ID 2: 528026402 Amount(15000) (Status marked as Successful but funds never reached my bank account)


​Although the system marks Transaction 528026402 as "Successful," the funds have not been credited to my bank account. As of today (19th September), it has been 14 calendar days (and 9 full working days excluding the weekend), exceeding Dafabet's processing timeline.


I have reached out to customer support multiple times, but I keep getting generic automated response like follow-up has been made with our payment provide for confirmation or proof of transfer (such as a valid UTR number for bank tracing).


It has already been 15 days; how many more days do I have to wait, sir.


​I urge Dafabet to either provide a valid UTR (Unique Transaction Reference) number so my bank can trace the missing transfer, OR immediately refund/credit the missing ₹15,000 INR back to my source Dafabet account so I can re-initiate or manage my funds.


​I have my bank statements ready to prove that the funds for Transaction 528026402 were never received.


I hope to get this resolved as soon as possible.

Disputed Casino Dafabet Casino
Amount ₹15000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear AskGamblers and Dafabet Team,

My issue is resolved now. Please close the ticket. Thank you once again AskGamblers and Dafabet Team solved my problem.
User name loyalty-level-1
Dear Dafabet Support,

Thank you for the update.

I appreciate that you have followed up with your Payments team for validation.

However, I kindly request that this matter be treated as urgent, as the missing INR 15,000 from Transaction ID 528026347 has now been outstanding for more than 20 days.

This matter has already been pending for more than 20 days still on following up please check and add as soon as possible. so I kindly request a definitive resolution as soon as possible.
User name
Dear valued customer,

Thank you for the clarification.

We have made a follow up with our Payments team for validation.We will get back to you as soon as we have an update.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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