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My withdrawal 60000 INR still not credited


5 months ago

Hi @dafabet team

I have withdrawn Rs 60000 on 10th May.

The withdrawal was successfully processed, but not credited to my bank account.

I tried contacting customer support, but they are sending the same response every time, and no use.

I didn't receive the withdrawal. Please check.

Transaction ID in Dafabet: 509897028

Disputed Casino Dafabet Casino
Amount ₹60000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Ok thank you
User name
Dear Valued Customer,

Please be informed that, as confirmed with the PSP (Payment Service Provider), the payment has been successfully refunded, and a partial amount of INR 10,000 has been credited back to your gaming account under Internal ID: 51248859.

Thank you for your understanding.

Thanks,
Dafabet
User name
Dear Valued Customer,

Please note that our team is currently conducting a thorough review of the bank statement you have provided in relation to your case. We understand the importance of this matter and would like to assure you that the relevant department is actively working on the investigation to ensure an accurate resolution.

We will keep you informed and get back to you as soon as there is any update available. In the meantime, we sincerely appreciate your continued patience, understanding, and cooperation throughout this process.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068